Brand loyalty towards cell phones: A study of Generation Y in Sweden
2014 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Abstract [en]
The purpose of this thesis is to find if the Swedish Generation Y is more brand loyal to cell phones compared to other consumerelectronic, and to find out if some set factors of loyalty affects Generation Y's loyalty more than other.
The conclusion of this thesis is that Generation Y is more loyal to their cell phone brand compared to other consumer electronics, and that the set factors presented are affecting their brand loyalty to different extent.
Place, publisher, year, edition, pages
2014. , p. 64
Keywords [en]
Brand, Brand Loyalty, Generation Y, Perceived brand quality, Brand image, Brand experience, Customer satisfaction, Customer retention and Switching costs
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-25729OAI: oai:DiVA.org:hh-25729DiVA, id: diva2:726496
Subject / course
Business
Presentation
2014-05-27, P219, 14:15 (Swedish)
Supervisors
Examiners
2014-07-072014-06-182025-10-01Bibliographically approved