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Beyond The Machine: The Future Of Knowledge Work In The Automation Era
Halmstad University, School of Information Technology.ORCID iD: 0009-0000-9954-0485
2024 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Digital technologies such as robotic process automation (RPA), machine learning (ML), and artificial intelligence (AI) are changing work life. As we navigate the fourth industrial revolution, a blend of physical automation and digitalization in the workplace, there are inevitable implications for the workforce when their work environment is automated, particularly knowledge workers. This study addresses critical questions regarding the implications of digital automation on job roles and the necessary skills for working with automated systems. My study differs from other studies in that it explores the implications of digital automation on knowledge workers' skills from the worker's perspective. This is motivated by the urgent need to comprehensively understand the varied consequences of such advancements across professions. This research provides a dual contribution: firstly, the study offers guidelines for organizations, policymakers, and individuals to consider as they navigate the challenges and opportunities of digital automation in knowledge work. Secondly, it also enhances our understanding of the challenges and opportunities that digital automation brings to white-collar knowledge work and significantly sheds light on the effects of automation on the skills of knowledge workers, offering valuable insights for researchers and professionals.

Place, publisher, year, edition, pages
2024. , p. 11
National Category
Information Systems, Social aspects
Research subject
Smart Cities and Communities, LEADS
Identifiers
URN: urn:nbn:se:hh:diva-55587OAI: oai:DiVA.org:hh-55587DiVA, id: diva2:1942128
Conference
The 47th Information Systems Research Seminar in Scandinavia (IRIS2024), 11-14 August, 2024, Uddevalla, Sweden
Available from: 2025-03-04 Created: 2025-03-04 Last updated: 2025-10-01Bibliographically approved

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Beyond The Machine: The Future Of Knowledge Work In The Automation Era(363 kB)273 downloads
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File name FULLTEXT01.pdfFile size 363 kBChecksum SHA-512
a54458dcbaf8868791beeaeace70acdfca5e9447d96307cc6c13b36485e97364ef6c003d8b97f3b664dc418ea3bea6d917d445177c6ecf6406c0e38297937d7d
Type fulltextMimetype application/pdf

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Chikumbi Zulu, Naomi

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf