This study investigates how Kalmar and Örnsköldsvik municipalities implement political goalsand enhance operational efficiency, focusing on digital inclusion through the theories of ThePolicy Process and New Public Management (NPM). Both municipalities rely on collaborationbetween politicians and public administrators to implement digitalization and efficiency goals.Kalmar emphasizes long-term measures, such as workshops and training for citizens andemployees, while Örnsköldsvik uses tools like Stratsys to turn political ideas into projects, suchas Samhällsrum, which provides technical assistance for citizens. Both municipalities recognizethe risk of digital exclusion and stress the importance of education for vulnerable groups, withlibraries playing a central role in digital inclusion. The findings show that while applying NPMprinciples of goal and cost efficiency, prioritizing digital services creates challenges inmaintaining accessibility for analog users. Furthermore, public administrations interpretpolitical goals to establish methods, shifting some influence from politicians. Despite thesechallenges, both municipalities strive to create inclusive, efficient, and sustainable digitalservices, balancing cost reduction with equitable access for all citizens. This highlights theimportance of structured strategies to ensure that digitalization efforts align with bothaccessibility and sustainability goals.