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Konsten att navigera mellan empati och professionalism: En intervjustudie om behandlingsassistenters upplevelse av att arbeta med emotioner
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2024 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The art of navigating between empathy and professionalism : An interview study on treatment assistants' experiences of working with emotions (English)
Abstract [en]

Working as a treatment assistant in Sweden is a professional role where emotions are used in the daily work. This qualitative interview study presents a result based on collected empirical evidence through eight interviews with treatment assistants across Sweden. The interviewees discuss their experiences of work and how they deal with negative emotions that arise, but also how they experience support and room for recovery. Some describe that support and skills development are offered, while others feel that it is insufficient and that it is a great responsibility for the individual to manage their emotions. They are trained in various coping strategies, which are described as necessary tools, but it would have been more relevant with other efforts to facilitate and make the work more sustainable. One of the challenges within the profession is to be able to be both professional and empathetic in one's professional role while at the same time there is a permissive emotional climate in the workplace. 

Abstract [sv]

Att arbeta som behandlingsassistent i Sverige idag är en yrkesroll där emotioner används i det dagliga arbetet. Därav presenterar denna kvalitativa intervjustudie ett resultat baserat på insamlad empiri genom åtta intervjuer med behandlingsassistenter runt om i Sverige. Intervjupersonerna berättar om deras upplevelser av arbetet och hur de hanterar negativa emotioner som uppkommer, men även hur de upplever stöd och utrymme till återhämtning. Några beskriver att det erbjuds stöd och kompetensutveckling medan andra upplever att det inte är tillräckligt och att det är ett stort ansvar för individen att bemästra hanteringen av sina emotioner. Flera utbildas inom olika copingstrategier vilket beskrivs som nödvändiga redskap men att det hade varit mer aktuellt med andra insatser för att underlätta och göra arbetet mer hållbart. En av utmaningarna inom yrket är att kunna vara både professionell och empatisk i sin yrkesroll samtidigt som det är ett tillåtande emotionellt klimat på arbetsplatsen.

Place, publisher, year, edition, pages
2024. , p. 42
Keywords [en]
Emotion management, Emotional labor, Support, Emotion, Resilience
Keywords [sv]
Emotioner, behandlingsassistent, emotionellt arbete, stöd, återhämtning
National Category
Social Work
Identifiers
URN: urn:nbn:se:hh:diva-54072OAI: oai:DiVA.org:hh-54072DiVA, id: diva2:1876490
Educational program
Social Change and Social Sustainability, 180 credits
Supervisors
Examiners
Available from: 2024-06-26 Created: 2024-06-24 Last updated: 2025-10-01Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
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Output format
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