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Healthcare professionals’ perspectives on AI-driven decision support in young adult mental health: An analysis through the lens of a shared decision-making framework
Halmstad University, School of Health and Welfare.ORCID iD: 0000-0002-5040-7242
Halmstad University, School of Business, Innovation and Sustainability.ORCID iD: 0000-0002-2513-3040
Halmstad University, School of Health and Welfare.ORCID iD: 0000-0002-3576-2393
Halmstad University, School of Health and Welfare.ORCID iD: 0000-0001-7874-7970
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2025 (English)In: Frontiers in Digital Health, E-ISSN 2673-253X, Vol. 7, p. 1-13, article id 1588759Article in journal (Refereed) Published
Abstract [en]

Background: Mental healthcare faces growing challenges due to rising mental health issues, particularly among young adults. AI-based systems show promise in supporting prevention, diagnosis, and treatment through personalized care but raise concerns about trust, inclusivity, and workflow integration. Limited research exists on aligning AI functionalities with healthcare professionals’ needs or incorporating shared decision-making (SDM) into AI-supported mental health services, emphasizing the need for further exploration. Objective: This study aims to explore how AI-based decision support systems can be used in mental healthcare from the perspective of healthcare professionals and in the light of a SDM framework. Methods: A qualitative approach using deductive content analysis was employed. Sixteen healthcare professionals working with young adults participated in semi-structured interviews. The analysis was guided by elements of SDM to identify key needs and concerns related to AI. Results: Healthcare professionals acknowledged both the potential benefits and challenges of integrating AI-based decision support systems into SDM for mental healthcare. Fifteen of 23 SDM elements were identified as relevant. AI was valued for its potential in early detection, holistic assessments, and personalized treatment recommendations. However, concerns were raised about inaccuracies in interpreting non-verbal cues, risks of overdiagnosis, reduced clinician autonomy, and weakened trust and therapeutic relationships. Conclusions: AI holds promise for enhancing triage, patient participation, and information exchange in mental healthcare. However, concerns about trust, safety, and overreliance on technology must be addressed. Future efforts should prioritize human-centric SDM, ensuring AI implementation mitigates risks related to equity, data privacy, and the preservation of therapeutic relationships. © 2025 Auf, Nygren, Lundgren, Petersson and Svedberg.

Place, publisher, year, edition, pages
Lausanne: Frontiers Media S.A., 2025. Vol. 7, p. 1-13, article id 1588759
Keywords [en]
artificial intelligence, shared decision-making, decision support systems, healthcare professionals, and young adults
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Public Health, Global Health and Social Medicine
Research subject
Health Innovation, IDC
Identifiers
URN: urn:nbn:se:hh:diva-55596DOI: 10.3389/fdgth.2025.1588759ISI: 001589578700001PubMedID: 41079690Scopus ID: 2-s2.0-105018701359OAI: oai:DiVA.org:hh-55596DiVA, id: diva2:1943115
Funder
Halmstad UniversityKnowledge Foundation, 20200208 01H
Note

This research is included in the CAISR Health research profile.

Available from: 2025-03-08 Created: 2025-03-08 Last updated: 2025-10-29Bibliographically approved
In thesis
1. Utility of AI-based decision support systems in mental health: Needs and challenges for shared decision-making
Open this publication in new window or tab >>Utility of AI-based decision support systems in mental health: Needs and challenges for shared decision-making
2025 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Mental healthcare services have been put under pressure from the demands of the increase in the prevalence of mental health problems. The rapid development of technologies, such as Artificial Intelligence (AI), in healthcare provides significant opportunities for the mental health services, including an improvement in clinical decision-making. However, the implementation and integration of AI-based decision support systems (DSSs) into mental healthcare present concerns regarding its sustainable use, which potentially may conflict with decision-making workflows, communication with the patient, and shared decision-making (SDM) processes.  The main objective of this thesis is to explore the role of AI-based DSSs in mental healthcare, with a specific focus on the requirements for integrating shared decision-making (SDM) principles into these systems. The thesis is based on a combination of two studies. The first is a scoping review with the aim of examining the empirical evidence regarding the use of AI-based DSSs in current research and how these systems have been researched, implemented, and evaluated in relation to the support of decision-making. This study included twelve studies that examined AI-based DSSs in healthcare, self-care, and simulation settings. The findings identified AI-based DSSs with a variation of utility, including the support for diagnosis and prediction of mental health state, treatment selection, and self-help for individuals seeking care. These AI-based systems had diverse data flows and a range of end-user interface interactions, which contributed to observable variations of decision-making processes. The evaluation of these AI-based systems revealed challenges, including their accuracy, workflow alteration, trustworthiness, and patient-healthcare professional communication when looking at the three factors of human, organization, and technology.  The second study is a qualitative study, with semi-structured interviews with the aim of exploring the requirements for using AI-based DSSs in mental healthcare from the healthcare professionals’ perspective and grounded in a shared decision-making framework. The findings showed that healthcare professionals emphasized the need for AI-based DSSs in relation to supporting early detection, holistic assessments, and a flexible healthcare approach in triage and personalized treatment recommendations. However, concerns were raised about inaccuracies in interpreting non-verbal cues, risks of overdiagnosis, reduced clinician autonomy, and missing human interaction with more use of AI that may lead to unseen problems such as a weakened trust in the therapeutic relationships. The key findings of this thesis are: (1) research on AI-based DSSs in mental health is in a pre-implementation stage, with no studies examining post-implementation adoption in clinical processes, (2) several potential implementation barriers and facilitators identified in relation to human, organization, and technology fit framework for the three AI types in the scoping review, with a significant gap of studies focusing on organization factor, (3) none of the literature in the scoping review explored SDM as a process when using or adopting AI-based DSSs in clinical workflows, (4) needs and concerns related to SDM elements were emphasized by healthcare professionals in all major categories of the SDM integrative model (essential, ideal, and general). However, SDM as a distinct and explicitly defined concept in healthcare practice was not illustrated by healthcare professionals.  In conclusion, the research on AI-based DSSs is still in its infancy stage, needing more empirical studies to evaluate the impact of these systems on the decision-making processes and closing the gap of missed SDM empirical investigation. When investigating SDM, it is crucial to consider both implicit and explicit representations of SDM to help derive meaningful research outcomes for the design and implementation of AI-based DSSs in future research.

Place, publisher, year, edition, pages
Halmstad: Halmstad University Press, 2025. p. 68
Series
Halmstad University Dissertations ; 129
Keywords
Artificial intelligence, mental health, shared decision-making, implementation, decision support systems, healthcare professionals, and young adults.
National Category
Public Health, Global Health and Social Medicine Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
Health Innovation, IDC
Identifiers
urn:nbn:se:hh:diva-55599 (URN)978-91-89587-75-5 (ISBN)978-91-89587-74-8 (ISBN)
Presentation
2025-04-04, S-huset Hörsal 1022, Högskolan i Halmstad, Kristian IV:s väg 3, Halmstad, 09:00 (English)
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Supervisors
Funder
Halmstad UniversityKnowledge Foundation, 20200208 01H
Available from: 2025-03-12 Created: 2025-03-08 Last updated: 2025-10-01Bibliographically approved

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Auf, HassanLundgren, LinaNygren, Jens M.Petersson, LenaSvedberg, Petra

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