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Measuring organisational legitimacy in Haute Cuisine restaurants: perceptions of customers, experts and news media
Halmstad University, School of Business, Innovation and Sustainability.ORCID iD: 0000-0001-7247-2427
Rey Juan Carlos University, Madrid, Spain.ORCID iD: 0000-0002-8509-7993
2025 (English)In: British Food Journal, ISSN 0007-070X, E-ISSN 1758-4108, Vol. 127, no 13, p. 37-51Article in journal (Refereed) Published
Abstract [en]

Purpose: Legitimacy is the perceived appropriateness of an organisation to a social system in terms of values, norms and definitions. This research analyses how customer reviews, news media and experts’ opinions influence the legitimacy perception of high-end restaurants. The aim is to understand how collective evaluators’ opinions impact the individual legitimacy perception, linking the micro and macro levels of legitimacy. This study measures and analyses the relationships and impacts of individual (customers) and collective (experts and news media) judgments to rationalise these differences in legitimacy perceptions.

Design/methodology/approach: This research was conducted through a combined analysis of the reviews published in news media, online customer review platforms and experts’ publications. This study elaborates a theoretical model using partial least squares structural equation modelling analysing 246 Michelin-starred restaurants in Spain.

Findings: Our findings indicate that individual legitimacy judgments are impacted by news media but not by experts. On the contrary, experts’ evaluations positively impact news media’s evaluations. The individual legitimacy perception of the Haute Cuisine restaurant is influenced by the collective judgments of news media.

Originality/value: The novelty of this research states the application of the multi-level legitimacy theory to analyse the relationship between news media, online customer reviews and expert evaluations, thus the individual and collective legitimacy perceptions of Haute Cuisine restaurants. Additionally, this study adds to legitimacy theory by revealing the relationships of legitimacy judgments on micro and macro levels and analysing which and how audiences perceive organisational legitimacy.

© 2025, Semiha Deniz Dönmez and Alicia Blanco-González.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2025. Vol. 127, no 13, p. 37-51
Keywords [en]
Fine dining, Haute cuisine, Legitimacy theory
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-55430DOI: 10.1108/BFJ-08-2024-0779ISI: 001406891700001Scopus ID: 2-s2.0-85216269091OAI: oai:DiVA.org:hh-55430DiVA, id: diva2:1937641
Funder
EU, Horizon 2020, 860364Available from: 2025-02-14 Created: 2025-02-14 Last updated: 2025-10-01Bibliographically approved
In thesis
1. Styles of Representation of Newness and Change in Creative Industries: Legitimacy and Innovations in Haute Cuisine
Open this publication in new window or tab >>Styles of Representation of Newness and Change in Creative Industries: Legitimacy and Innovations in Haute Cuisine
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Haute Cuisine is a trendsetter for the restaurant industry as it sets the trends and high-quality standards. The entry and exit rate of new restaurants is notably high, and market offers are characterized by newness and change in this competitive segment. Additionally, Haute Cuisine has been exposed to new culinary and service techniques and non-traditional cuisine environments. Haute cuisine restaurants must sustain their high-quality standards while regularly implementing innovations to keep pace with this challenging environment. Legitimacy occurs through perceptions, judgments, and actions of various evaluators, such as chefs, customers, restaurant guides, and media. As these groups interact, they shape and mutually influence others’ perceptions of legitimacy. Despite its importance, only a few studies used legitimacy theory to improve the discussions on innovations in Haute Cuisine. Hence, this dissertation aims to advance scholarly discussions ofinnovations in Haute Cuisine by developing an understanding of individual andcollective legitimacy mechanisms. By combining qualitative and quantitative research methods in four papers, this thesis offers a holistic approach to the following research question: How is the legitimacy of innovations shaped in Haute Cuisine? Paper I reviews the literature regarding innovations in dining experiences. Papers II and III use the interview data from twenty Michelin-starred executive chefs in the Nordic countries and the USA. Paper II proposes a model through the chefs’ individual perceptions and actions of sustainability. Paper III reveals two dimensions underlying the innovation process and explains changes in individual legitimacy perceptions and actions, and how these actions aggregate on the macro-level, using interviews with chefs. Paper IV examines the relationship notions of legitimacy among individuals (customers)and experts (the Michelin Guide) and media within the Spanish Haute Cuisine scene. The proposed overall research model (Figure 4) combines the findings of each appended paper and depicts the legitimacy mechanisms in Haute Cuisine. By using legitimacy theory, this thesis combines models from each appended paper and advances the scholarly discussions of innovations in Haute Cuisine by providing empirical evidence, thus presenting opportunities for future research.

Place, publisher, year, edition, pages
Halmstad: Halmstad University Press, 2025. p. 79
Series
Halmstad University Dissertations ; 132
Keywords
Legitimacy, Haute Cuisine, Innovation, Fine Dining
National Category
Business Administration
Identifiers
urn:nbn:se:hh:diva-57106 (URN)9789189587809 (ISBN)
Public defence
2025-08-28, S3062, Kristian IV:s väg 3, Hus S, Halmstad, 13:15 (English)
Opponent
Supervisors
Available from: 2025-07-30 Created: 2025-07-29 Last updated: 2025-10-01Bibliographically approved

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