Background: Substance use disorder is a complex condition that affects an
individual's physical, mental and social well-being. The diagnosis presents
significant nursing challenges and places high demands on health care
services. Aim: To explore patients with substance use disorder experiences
of interactions with healthcare professionals within the healthcare system.
Method: A general literature review with an inductive approach, based on
12 scientific articles that were critically appraised and analyzed. Results:
Findings, presented in two themes, describe both negative and positive
healthcare experiences. Patients reported stigmatizing attitudes,
discrimination, and oppression, leading to feelings of powerlessness and
dehumanization. Positive experiences were reported where interactions were
described as open-minded and respectful, which increased the patients' trust
in healthcare staff and motivation for engagement and participation.
Conclusion: Healthcare encounters significantly impact patients' health and
well-being. It's essential for nurses to adopt a person-centered approach and
to treat each patient with respect and goodwill while adhering to the ethical
code. From an educational perspective, it is important to develop and
deepen knowledge about substance use disorder and how to appropriately
engage with this patient group. Finally, further research is needed to
enhance understanding of substance use disorder and to highlight the
importance of healthcare encounters.