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  • 1.
    Chowdhury, Soumitra
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Co-creation of Innovative Digital Services2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In the context of digital innovation, this paper discusses co-creation of digital services with the help of translation processes described in the Actor-Network Theory (ANT). While using the translation processes such as problematization, interessement and enrolment, the paper delineates how different stakeholders can be involved in the co-creation of innovative digital services. Thus the paper makes a contribution by presenting the co-creation of digital services in the perspective of translation processes of ANT by showing how different actors can be involved in co-creation of digital services. ‘Establishing trust on digital innovation’ and ‘prioritization during digital innovation’ are identified as influential issues for the involvement of actors during digital innovation. In that way, the paper also makes contribution to the emerging literature on digital innovation.

  • 2.
    Chowdhury, Soumitra
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Expanding Business from Products to Digital Services: Value Dimensions of Digital Services Enabled by Embedded Technology2014Inngår i: Proceedings of the 8th Mediterranean Conference on Information Systems / [ed] Mola, L., Carugati, A., Kokkinaki, A., Pouloudi, N., 2014, s. Paper 12-Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Manufacturing firms are now embedding digital technology into products with an aim to offer digital services to their customers. Digital services create opportunities for firms to add new value dimensions to their businesses as firms now can expand their businesses from tangible products to digital services. Existing research explains three value dimensions. ‘Value-in-exchange’ is traditionally followed by manufacturing firms where they determine monetary value for their products and exchange the value with customers. Recent research argues that ‘value-in-exchange’ is not customer centric and therefore to gain customer value, ‘value-in-use’ and ‘value-in-cocreation’ are necessary. With growing utilization of embedded digital technology in products, new digital services are rendered and new value dimensions are emanating. Existing research informs little about the value dimensions of digital services that result from the combination of digital technology and tangible products. Therefore, in this research, we seek answer to the question, ‘What are the value dimensions of digital services that are enabled by embedded digital technology in tangible products?’ A qualitative study has been conducted to investigate Remote Diagnostics Services (RDS) for vehicles. Along with the three known value dimensions, that is, value-in-exchange, value-in-use and value-incocreation, this research contributes to knowledge by showing two new value dimensions: ‘value-in-connectivity’ and ‘value-in-architecture’.

  • 3.
    Chowdhury, Soumitra
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab). Department of Applied Information Technology, University of Gothenburg, Gothenburg, Sweden.
    Service Logic in Digitalized Product Platforms: A Study of Digital Service Innovation in the Vehicle Industry2015Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. Digital service innovation offers new business opportunities for manufacturing industries, as well as challenges established premises for value creation.  While digital service innovation can be found in many manufacturing industries, this thesis studies service logic in digitalized product platforms in the vehicle industry.

    Existing Information Systems (IS) literature presents challenges in digital service innovation relating to value, architecture, and generativity. The design of the architecture of digitalized product platforms requires the identification and combination of digital and non-digital assets. Understanding the architectural aspects is useful in digital service innovation. Moreover, with growing instances of generative digital technologies, it is challenging to develop strategies to leverage generativity for service design in digitalized product platforms. While digital technologies are embedded in products, the role of technology-embeddedness in value creation of digital services is relatively unexplored. Drawing on these challenges, this thesis describes and conceptualizes the underlying premises brought by the architecture and generativity to the value creation of services in digitalized product platforms. The research question addressed in this thesis is: What are the underlying premises for services in digitalized product platforms?

    To address the question, an interpretive qualitative research approach was adopted in a collaborative research project concerning services enabled by digitalization of vehicles. Drawing on digital innovation and service literature, this thesis presents a theoretical perspective on the role of the architecture and generativity of digitalized product platforms for value creation of digital services. This perspective is conceptualized as underlying premises for this specific class of services. The premises frame the service logic in digitalized product platforms and provide a ground for understanding services in digitalized product platforms in relation to value dimensions, architecture and generativity. The premises are based on five concepts: value-in-architecture, value-in-connectivity, fundamental asset for value creation, mutual dependence of modular and layered modular assets, and re-evaluation of value propositions. The proposed premises offer a basis for understanding value creation of this class of services, and guidance for manufacturing firms designing digitalized product platforms.

  • 4.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Akram, Asif
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Challenges and Opportunities Related to Remote Diagnostics: An IT-based Resource Perspective2013Inngår i: International Journal of Information Communication Technologies and Human Development, ISSN 1935-5661, E-ISSN 1935-567X, Vol. 5, nr 3, s. 80-96Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.

  • 5.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Akram, Asif
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    E-Maintenance: Opportunities and Challenges2011Inngår i: Proceedings of IRIS 2011 / [ed] Leino, Timo, Turku, Finland: Turku Centre for Computer Science , 2011, s. 68-81Konferansepaper (Fagfellevurdert)
    Abstract [en]

    E-maintenance offers various opportunities as well as challenges in contemporary business undergoing transformation. This paper provides an overview of opportunities and challenges in different areas related to e-maintenance. Literature review and empirical findings through action oriented research give way to identify and present these opportunities and challenges. One contribution of the paper is, it finds the opportunities and challenges with e-maintenance in different industries which creates a pathway for future direction in further studies regarding e-maintenance. The findings indicate that there is much potential to study these with respect to technology and business.

  • 6.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Akram, Asif
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

  • 7.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab). University of Gothenburg, Gothenburg, Sweden.
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services2014Inngår i: Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE Computer Society, 2014, s. 3909-3918Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE

  • 8.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    A Proposed Conceptual Framework For Identifying The Logic Of Digital Services2011Inngår i: Proceedings of the 15th Pacific Asia Conference on Information Systems: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011, Brisbane, Australia: Association for Information Systems, 2011Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.

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