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  • 1.
    Andreasson, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Balancing Commonality and Differentiation: A Case Study of a Development Tool for Enhancing Differentiation on Digitized Products2008In: Proceedings of the 31th Information Systems Research Seminar in Scandinavia, IRIS 31: Public systems in the future – possibilities, challenges and pitfalls / [ed] Asproth, V., Axelsson, K., Holmberg, S.C., Ihlström, C., Lindblad-Gidlund, K., and Sundgren, B, 2008Conference paper (Refereed)
  • 2.
    Andreasson, Lena
    Viktoria Institute, Gothenburg, Sweden.
    Installed Base in Service Innovation: The Case of Intelligent Speed Adaption2009In: 15th Americas Conference on Information Systems 2009, AMCIS 2009, Red Hook, NY: Curran Associates, Inc., 2009, p. 4667-4674Conference paper (Refereed)
    Abstract [en]

    While some argue that innovation is inhibited by installed base, this paper suggests that it is critical to service innovation. In particular, the installed base of devices and infrastructure is an important element for improved diffusion and higher acceptance of services. It brings forward a nuanced view of installed base and reports a case study of Swedish National Road Administration's strategy for increasing safety on the roads with intelligent speed adaptation (ISA) services. Over time, they changed the strategy in order to employ existing installed base available.

  • 3.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    A Call for Phronesis in Transport Research and Practice2016Conference paper (Refereed)
  • 4.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden & Oslo University, Oslo, Norway.
    Competing Values in the Era of Digitalization2015In: Proceedings of the 48th Annual Hawaii International Conference on System Sciences: HICSS 2015 / [ed] Tung X. Bui & Ralph H. Sprague, Jr., Piscataway, NJ: IEEE Computer Society, 2015, p. 4161-4170, article id 7070318Conference paper (Refereed)
    Abstract [en]

    This case study examines three different digital innovation projects within Auto Inc - a large European automaker. By using the competing values framework as a theoretical lens we explore how dynamic capabilities occur in a firm trying to meet increasing demands in originating and innovating from digitalization. In this digitalization process, our study indicates that established socio-technical congruences are being challenged. More so, we pinpoint the need for organizations to find ways to embrace new experimental learning processes in the era of digitalization. While such a change requires long-term commitment and vision, this study presents three informal enablers for such experimental processes these enablers are timing, persistence, and contacts. © 2015 IEEE.

  • 5.
    Hylving, Lena
    RISE Viktoria Swedish ICT, Gothenburg, Sweden.
    Digitalization Dynamics: User Interface Innovation in an Automotive Setting2015Doctoral thesis, comprehensive summary (Other academic)
  • 6.
    Hylving, Lena
    Swedish ICT, Gothenburg, Sweden & Oslo University, Oslo, Norway.
    Intrafaces: A Sociomaterial Take on User Interface Design2013Conference paper (Refereed)
    Abstract [en]

    This paper introduces intrafaces as a sociomaterial take on user interfaces. Intrafaces enables actions where humans and technology are entangled in the moment and are useful when developing experiences. It invites us to add to the traditional path of user interface design and change perspective on how we comprehend the world. The essence of intrafaces helps us understand how experiences emerge, how human and technology mangles to achieve an action. To design experiences one needs to: 1. consider human and technology as one in action, not as separate entities, and 2. focus on what activity these entities, the social and the technology, together accomplish, and 3. use the notion of agential cut to identify elements and relations involved in the experience. If using intrafaces when designing, the innovation span extends from only considering technology/materiality as the owner of user interfaces to thinking materiality and the social as a collective where intrafaces enable and form the experience.

  • 7.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Sociomaterial Quasi-Objects: From Interface to Experience2017In: AIS Transactions on Human-Computer Interaction, ISSN 1944-3900, E-ISSN 1944-3900, Vol. 9, no 3, p. 202-219Article in journal (Refereed)
    Abstract [en]

    In this paper, I examine design practices by contrasting the Cartesian view of separation with an ontological perspective and argue for a dynamic, multiple, and entangled world (namely, sociomateriality). In the digital era we live in, sociomateriality helps move design practices forward in order to embrace constant changes and re-configurations. The word interface manifests a worldview of separation. Researchers typically conceive an interface as belonging to an artifact; that is, the technology, the material. More so, [people] typically considers user interfaces as the layer that separates and connects the technology and the user, which enables interaction. I recognize the limitations of the well-established perspective of interface design and contrast two traditional HCI concepts (namely, usability and context) from a Cartesian versus a sociomaterial perspective. However, to embrace and capitalize on the emergent digital reality, we need a new vocabulary. I introduce helpful concepts that one can use when designing and talking about experiences, and I ground the concepts in a sociomaterial ontological perspective. The concepts and design approach presented in this paper invite and encourage researchers to focus on experiences as sociomaterial entanglements and re-configurations and not as separated social and material entities. By using Michel Serres’ (1980) term quasi-objects, I call attention to the complexity of sociomaterial entanglements that make up experiences and emphasize a holistic and inclusive design approach. In addition, introducing sociomaterial concepts, such as agential cuts and intra-actions, into the human-computer interaction domain invites researchers to think and act in new ways in the era of digitalized experiences. I examine the benefits of the sociomaterial design approach and present practical guidelines on how to approach experiential design with a sociomaterial take.

  • 8.
    Hylving, Lena
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bygstad, Bendik
    University of Oslo, Oslo, Norway.
    Nuanced Responses to Enterprise Architecture Management: Loyalty, Voice, and Exit2019In: Journal of Management Information Systems, ISSN 0742-1222, E-ISSN 1557-928X, Vol. 36, no 1, p. 14-36Article in journal (Refereed)
    Abstract [en]

    Enterprise Architecture Management (EAM) aims to deal with the complex- ities of information technology (IT) solutions and to achieve more organizational agility. EAM is a holistic approach to IT architecture, but the results of the approach have been variable. An under-researched aspect of EAM is how different organizational units respond to the call for a holistic approach. In this study, we investigate how different stakeholders in a large governmental agency connected to three on-going projects and their response to EAM initiatives. With a qualitative approach, we identify three options of response to EAM initiatives: (1) active compliance with the EAM strategy, (2) loyal but passive response, and (3) rebel solutions. We argue for the need of a more nuanced repertoire of actions for dealing with EAM and show how these responses are useful for understanding and managing successful EAM.

  • 9.
    Hylving, Lena
    et al.
    RISE Viktoria AB, Gothenburg, Sweden & University of Gothenburg, Gothenburg, Sweden.
    Bygstad, Bendik
    University of Oslo, Oslo, Norway.
    Responding to Enterprise Architecture Initiatives: Loyalty, Voice and Exit2018In: Proceedings of the 51st Hawaii International Conference on System Sciences, Washington, D.C.: IEEE Computer Society, 2018, p. 2363-2372Conference paper (Refereed)
    Abstract [en]

    Many large organizations have on-going Enterprise Architecture initiatives. Key aims include achieving more organizational agility, and to tidy up a messy portfolio of IT silo systems. A holistic approach to IT architecture has been an accepted strategy, but the results of these initiatives have been variable. An under-researched aspect is how different organizational units respond to the call for a holistic approach. In this study, we investigate how different stakeholders connected to three ongoing projects responded to the call for EA. With a qualitative approach, we identify three options of response to EA initiatives: (i) compliance with the EA strategy, (ii) loyal but isolated response, and (iii) rebel solutions. We argue for the need of a more nuanced repertoire of actions for dealing with EA, and show how these responses are useful for understanding and managing successful EA.

  • 10.
    Hylving, Lena
    et al.
    Viktoria Institute, Gothenburg, Sweden.
    Henfridsson, Ola
    Viktoria Institute, Gothenburg, Sweden.
    Digital differentiation, software product lines, and the challenge of isomorphism in innovation: A case study2009Conference paper (Refereed)
    Abstract [en]

    This paper examines the adoption of software product line engineering to implement digital differentiation of physical products. The introduction of such software-based variety can typically be challenging for firms innovating within the realm of a manufacturing paradigm. In particular, the mutual dependency between the organization design and product design of new product developing firms may counteract attempts to induce change through software product line engineering. On the basis of innovation theory and the notion of isomorphism, the paper presents a case study of digital differentiation at one of the world’s largest automakers, GlobalCarCorp. Relating to the literatures of software product lines and product families, the contribution of the paper is a lens through which to understand the role of isomorphism in implementing digital differentiation in new product development. In addition, practical implications are derived from this in-depth study.

  • 11.
    Hylving, Lena
    et al.
    Viktoria Institute, Gothenburg, Sweden.
    Henfridsson, Ola
    Chalmers University of Technology, Gothenburg, Sweden.
    Selander, Lisen
    University of Gothenburg, Gothenburg, Sweden.
    The Role of Dominant Design in a Product Developing Firm’s Digital Innovation2013In: Journal of Information Technology Theory and Application, ISSN 1552-6496, E-ISSN 1532-4516, Vol. 13, no 2, p. 5-21, article id 2Article in journal (Refereed)
    Abstract [en]

    Digital technology offers new options for product-developing firms. However, to reap the benefits of digital technology, firms need to handle the tensions between these options and the institutionalized practices established over long periods of incremental innovation. We report on a twenty-month intensive case study of a global automaker’s efforts to innovate instrument clusters and explore the influencing role of established innovation practices. We develop a conceptual model for understanding how digital technology shapes, and is conditioned by, the dominant design of a product class. Our research contributes to the emerging literature of digital innovation and offers lessons learned for established firms dealing with the contradictory logics of digitized products. 

  • 12.
    Hylving, Lena
    et al.
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Koutsikouri, Dina
    University of Gothenburg, Gothenburg, Sweden.
    Phronesis and Digital Transformation: Going from Physical to Digital Innovation Practices2016Conference paper (Refereed)
  • 13.
    Hylving, Lena
    et al.
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Koutsikouri, Dina
    Swedish Center for Digital Innovation, Department of Applied IT, University of Gothenburg, Gothenburg, Sweden.
    Putting Phronesis to Work in Digital Innovation2016In: 2016 49th Hawaii International Conference on System Sciences (HICSS) / [ed] Sprague R.H. & Bui T.X., New York: IEEE Computer Society, 2016, p. 4624-4633, article id 7427760Conference paper (Refereed)
    Abstract [en]

    This paper uses the Aristotelian concept of phronesis (practical wisdom) as a sensitizing device to explore digital materiality in relation to user experience. We studied a digital innovation called Prudence, and observed that it possesses material properties including sensitivity to particulars, interactive ability, open-mindedness, and future orientation, making it context-aware. These properties quintessentially enabled the solution to be 'phronetic', and attune to its user's flow of activities and routines, to deliver 'good' user experiences. The study provides an opportunity for extending and strengthening current and emergent theories on digital materiality by incorporating phronesis as a vital ingredient to understand experiential computing. It also highlights the importance of embracing value-rationality to attain the kind of user delight that goes beyond what can be pre-defined in a specification. Overall, the paper contributes to show the fruitfulness of appropriating the notion of phronesis into the field of digital innovation. © 2016 IEEE.

  • 14.
    Hylving, Lena
    et al.
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Schultze, Ulrike
    Cox School of Business, Southern Methodist University, Dallas, TX, United States & Lund University, Lund, Sweden.
    Evolving the Modular Layered Architecture in Digital Innovation: The Case of the Car’s Instrument Cluster2013In: International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design: Volume 2, Red Hook, NY: Curran Associates, Inc., 2013, article id 13Conference paper (Refereed)
    Abstract [en]

    Digital innovation entails the combining of digital and physical components to produce novel products. The materiality of digital artifacts, particularly the separation between their material and immaterial features, which is expressed through a layered architecture, lays the foundation for the generative potential of digital innovation. Gaining an understanding of the work involved in creating such a layered architecture and tracing the shifts in the material sub-stratum as physical products are digitalized provides insight into the organizational implications of digital innovation. To this end, we study the digitalization of the automobile by focusing on the evolution of a car manufacturer’s instrument cluster or Driver Information Module (DIM) from 2005 onwards. Based on laddering interviews with 20 people involved in the development of three increasingly digitized DIMs, this paper traces the progressive dissociation between the material and non-material aspects of digitalized artifacts and the organizational implications of evolving a modular layered architecture. © (2013) by the AIS/ICIS Administrative Office All rights reserved.

  • 15.
    Hylving, Lena
    et al.
    Viktoria Institute, Gothenburg, Sweden.
    Selander, Lisen
    University of Gothenburg, Gothenburg, Sweden.
    Under the Guise of Openness: Exploring Digital Innovation in User Interface Design2012In: ECIS 2012 Proceedings, 2012, article id 37Conference paper (Refereed)
    Abstract [en]

    In this study we are concerned with the ways digital components increasingly challenge preexisting work practices in traditional product development. By drawing on an in depth case study of an automakers attempt to respond to digital innovation, we explore digital innovation in a hardware regime. More specifically, we studied challenges connected to the specification process, and the difficulties of working with digital innovation in user interface design. Based upon our analyses of AutoInc, a world leading car manufacturer, we draw three overarching conclusions. First, specifying requirements for a digital material is in some ways a paradox. That is, the nature of digital innovation enforces agility both in terms of specification and use; it is, so to say, a volatile material. Second, we found that with two innovation regimes in one firm, different characteristic in forms of architecture, design and organizational structures need to coexist. This typically brings tensions between the urge for managerial control and the principles of openness. Last, this study indicates that fine-grained level of specifications may also force a shift in the locus of innovation. Thus, autonomy in the design process may be unintentionally narrowed.

  • 16. Isaksson, Vincent
    et al.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    The Effect of Anarchistic Actions in Digital Product Innovation Networks: The Case of "Over the Air" Software Updates2017In: Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Honolulu: Hawaii International Conference on System Sciences (HICSS) , 2017, p. 5763-5772Conference paper (Refereed)
    Abstract [en]

    In this paper we explore mirroring challenges when an incumbent firm endeavor digital innovation. More specifically, we describe how AutoInc, organized according to the physical vehicle it produces, is challenged when an “over the air” software service is developed and implemented. Using the mirroring hypothesis as a point of departure to understand existing and emerging innovation networks, we recognize anarchistic actions. The analysis reveals the emergence of anarchic actions and how they challenge well-established federative innovation networks within the organization. With continued focus on technology, the project and organization disregarded necessary social structure development, which resulted in reduced capabilities to utilize the digitalized service. This qualitative paper also illustrates how the mirroring hypothesis, although originating from product innovation literature, can be used to understand digitalization dynamics. To the end, the analysis shows that the digital product innovation classification structure may need additional tuning.

  • 17.
    Pettersson, Ingrid
    et al.
    Volvo Car Group, Gothenburg, Sweden & Chalmers University of Technology, Gothenburg, Sweden.
    Hylving, Lena
    RISE Viktoria, Gothenburg, Sweden.
    The Drive for New Driving Interfaces: Transformational Change in the Era of Digitalization2017In: interactions, ISSN 1072-5520, E-ISSN 1558-3449, Vol. 24, no 3, p. 54-59Article in journal (Refereed)
    Abstract [en]

    Studies of HMI development at Volvo Car Group show that making HMI visible and tangible, establishing areas for cross-organizational collaboration, and reinventing the organization and its processes have all enabled it to better respond to the challenges of digitalization. The team focused on two changes made in the development process over the past. First, new software simulation tools were rapidly introduced, shifting the nature of development. Second, a new HMI laboratory was implemented that enabled intensified early testing and joint discussions across the organization. To enable well-founded decisions during the development process, a range of new simulation and prototyping tools were introduced. With the tools came opportunities and a drive to experiment and explore during the development process . For an interface to be road-ready, developing and evaluating interfaces from a desk do not suffice. The need for a new HMI test facility, including a driving simulator, became apparent. With the new tools, iterative design processes and higher user involvement became further embedded in the organization. While these changes allowed for new ways of working and innovating, they also resulted in more engaged developers who enjoyed their work. Department named Digital User Experience (DUX) was created. It approached car development solely from an enduser perspective, with the ambition of bringing some balance to the technology-minded organization.

  • 18.
    Pettersson, Ingrid
    et al.
    Volvo Car Group, Gothenburg, Sweden & Chalmers University of Technology, Gothenburg, Sweden.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Rydström, Annie
    Volvo Car Group, Gothenburg, Sweden.
    Gkouskos, Dimitrios
    Malmö University, Malmö, Sweden.
    The Drive for New Driving Interfaces: Researching a Driver Interface from Design Intent to End-User Experience2016In: NordiCHI'16: Game-Changing Design : proceedings of the 9th Nordic Conference on Human-Computer Interaction : Gothenburg, Sweden, 23-27 October, 2016, New York, NY: Association for Computing Machinery (ACM), 2016, article id 125Conference paper (Refereed)
    Abstract [en]

    This paper examines the development and the end-user experience of a digital driver information module, with the aim to research the adoption of user experience practice in a large industry organization and the influence of the practice on the end-user experience. Eight developers from the automotive company were interviewed, as well as eight end-users. The module was the first all-digital driver information module for the company. A number of organizational and procedural changes were required to deliver a novel user experience, such as hiring new competences and employing new simulation and development tools. For the end-users, the experience of the digital user interface played a significant role in creating pleasure of use and emotional bonds to the car. The results highlight the benefits for large organizations to adopt to flexible user experience development practices, such as cross-organizational cooperation, iterative prototyping and rapid user testing. © 2016 ACM.

  • 19.
    Pettersson, Ingrid
    et al.
    Volvo Cars, Gothenburg, Sweden.
    Rydström, Annie
    Volvo Cars, Gothenburg, Sweden.
    Strömberg, Helena
    Chalmers University of Technology, Gothenburg, Sweden.
    Hylving, Lena
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Andersson, Jonas
    Viktoria Swedish ICT, Gothenburg, Sweden.
    Klingegård, Maria
    Viktoria Swedish ICT, Kista, Sweden.
    Karlsson, MariAnne
    Chalmers University of Technology, Gothenburg, Sweden.
    Living Room on the Move: Autonomous Vehicles and Social Experiences2016In: NordiCHI'16: Game-Changing Design : proceedings of the 9th Nordic Conference on Human-Computer Interaction : Gothenburg, Sweden, 23-27 October, 2016, New York, NY: Association for Computing Machinery (ACM), 2016, article id 129Conference paper (Refereed)
    Abstract [en]

    Developing autonomous vehicles is technically complex and up to now research has focused on technical improvement and operative safety. As the level of automation increases the role of the driver will change; from controlling every movement of the vehicle into becoming an operator/passenger. Little is known about how this new context will affect the social experiences with and within the vehicle. This workshop focuses on three different kinds of social experience and socializing, namely; between other road users and the autonomous car, the social activities taking place within the autonomous car, and lastly the relationship between the car and the operator. The workshop aims at exploring possible practices, research and design directions of autonomous vehicles in relation to these social experiences. A human-centered design approach is the core of the workshop, with playful field excursions and ideation sessions. © 2016 ACM.

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