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  • 1.
    Akram, Asif
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). University of Gothenburg.
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Digital Visions vs. Product Practices: Understanding Tensions in Incumbent Manufacturing Firms2014Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE Computer Society, 2014, s. 4516-4525Konferensbidrag (Refereegranskat)
    Abstract [en]

    Incumbent manufacturing firms face challenges when expanding their product focus with digital services. Such expansion creates tensions in organizations in the servitization process. While management visions and conceptualizes new service oriented businesses, the actual practice of implementing these service concepts is influenced by the product paradigmatic way of thinking in the organization. This dominant thinking creates tensions between business visions and business practice. We use the case of remote diagnostics services to provide insights into a manufacturing firm’s attempt to transform the dominant oriented business models into a new networked environment. We suggest that such acts that may or may not lead to transition are lingered by dominant logics related to the product focus. This indicates that firms are required to embed new logics into their existing practice in order to exploit the full potential of digital technology. © 2014 IEEE.

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  • 2.
    Akram, Asif
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Balancing Generativity and Control of Digitized Products – A Study of Digitized Buses and Remote Diagnostic ServicesManuskript (preprint) (Övrigt vetenskapligt)
  • 3.
    Ali Fareedi, Abid
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Ghazawneh, Ahmad
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Artificial Intelligence Agents and Knowledge Acquisition in Health Information System2022Ingår i: MCIS 2022 Proceedings, 2022, artikel-id 8Konferensbidrag (Refereegranskat)
    Abstract [en]

    This research work highlights the need for AI-powered applications and their usages for the optimization of information flow processes in the medical sector, from the perspective of how AI-agents can impact human-machine interaction (HCI) for acquiring relevant and necessary information in emergency department (ED). This study investigates how AI-agents can be applied to manage situations of patient related unexpected experiences, such as long waiting times, overcrowding issues, and high number of patients leaving without being diagnosed. For knowledge acquisition, we incorporated modelling workshop techniques for gathering domain information from the domain experts in the context of emergency department in Karolinska Hospital, Solna, Stockholm, Sweden, and for designing the AI-agent utilizing NLP techniques. We discuss how the proposed solution can be used as an assistant to healthcare practitioners and workers to improve medical assistance in various medical procedures to increase flow and to reduce workloads and anxiety levels. The implementation part of this work is based on the natural language processing (NLP) techniques that help to develop the intelligent behavior for information acquisition and its retrieval in a natural way to support patients/relatives’ communication with the healthcare organization efficiently and in a natural way.

  • 4.
    Ali Fareedi, Abid
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Ghazawneh, Ahmad
    Högskolan i Halmstad, Akademin för informationsteknologi. Kristiania University College, Oslo, Norway.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Value Added Conversational AI and Digital Health: An Ontology-Driven Approach2024Ingår i: Proceedings of the 57th Hawaii International Conference on System Sciences: Hilton Hawaiian Village Waikiki Beach Resort: January 3-6, 2024 / [ed] Tung X. Bui, Honolulu: University of Hawai'i at Manoa , 2024, s. 4010-4019Konferensbidrag (Refereegranskat)
    Abstract [en]

    AI-based assistants, such as conversational agents (CAs) and social robots, are becoming increasingly important in healthcare organizations. CAs provide a scalable and cost-effective platform for organizations supporting their employees by retrieving, structuring, and analyzing information to assist work processes. This study targets how knowledge graphs as ontological models manage CA that help improve the patient flow processes and reduce patients’ waiting time in the emergency departments (EDs). We tailored the design thinking (DT) method with modelling workshops employing conceptual modelling (CM) techniques to address these issues. We incorporated a hybrid formal approach of Methontology and Tove methodologies to build design artifacts, develop a goal-oriented interactive conversational system between humans and machines, and support information systems (IS). As a result, this ontology-driven approach contribution helps developers build value-added CAs to facilitate healthcare practitioners and patients. It is helpful for quality care delivery experience and improves bottlenecks in information flow within Eds.

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  • 5.
    Ali Fareedi, Abid
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Ismail, Muhammad
    University of Glamorgan, Pontypridd, United Kingdom.
    Ghazawneh, Ahmad
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Ortiz-Rodriguez, Fernando
    Universidad Autónoma De Tamaulipas, Ciudad Victoria, Mexico.
    The Utilization of Artificial Intelligence for Developing Autonomous Social Robots within Health Information Systems2023Ingår i: CEUR Workshop Proceedings / [ed] Tiwari, Sanju et al., CEUR-WS , 2023, Vol. 3447, s. 34-50Konferensbidrag (Refereegranskat)
    Abstract [en]

    This study focuses on using AI systems, specifically conversational agents (CAs), to improve information flow during peak hours in healthcare emergency departments (EDs). We customized a Cross Industry Standard Process for Data Mining CRISP-DM approach to a CRISP-Knowledge graph (CRISP-KG) for overall design research. We use a knowledge graph approach to create an intelligent knowledge base (KBs) for CAs, which can enhance their reasoning, knowledge management, and context awareness abilities. We employ a collaborative methodology and ontology design patterns to develop a formal ontological model. Our goal is to build intelligent KBs for CAs that can interact with end-users and improve care quality in EDs, using Semantic Web Rule Language (SWRL) for inference. The KG approach can assist healthcare practitioners and patients in managing information flow more efficiently in EDs, ultimately improving care outcomes. © 2023 CEUR-WS. All rights reserved.

  • 6.
    Bergquist, Magnus
    Institut för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Hoax - sociala virus på Internet2010Ingår i: Kulturelle processer i Europa: indlaeg fra den 29. Nordiske etnolog- og folkloristkongres, København: Museum Tusculanums Forlag, 2010, s. 151-160Kapitel i bok, del av antologi (Refereegranskat)
  • 7.
    Bergquist, Magnus
    IT-universitetet, Göteborgs universitet, Göteborg, Sverige.
    iDentity: Identitetsskapande i Macvärlden2006Ingår i: Vardagslivets fronter / [ed] Kerstin Gunnemark & Magnus Mörck, Göteborg: Arkipelag, 2006, s. 125-143Kapitel i bok, del av antologi (Refereegranskat)
  • 8.
    Bergquist, Magnus
    et al.
    Göteborg University.
    Hafström, Carolina
    Hofbauer, Jessica
    Global Discourse and Local Practice: A study of the Role of Open Source Software in SchoolNet Namibia2005Konferensbidrag (Refereegranskat)
  • 9.
    Bergquist, Magnus
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Henriksen, H. Z.
    Copenhagen Business School, Copenhagen, Denmark.
    Ojala, A.
    University of Jyväskylä, Jyväskylä, Finland.
    Vassilakopoulou, P.
    University of Agder, Kristiansand, Norway.
    SJIS Mission: Topical areas and research approaches2018Ingår i: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 30, nr 2, s. 3-4Artikel i tidskrift (Refereegranskat)
  • 10.
    Bergquist, Magnus
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Holmén, Magnus
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Fors, Vaike
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Ebbesson, Esbjörn
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Nowaczyk, Sławomir
    Högskolan i Halmstad, Akademin för informationsteknologi.
    OSMaaS Toolkit: Designing Open and Self Organising Mechanisms for Sustainable Mobility as a Service2024Rapport (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    The project Open and Self Organizing Mechanisms for Sustainable Mobility as a Service (OSMaaS) ran between 2020 and 2024, hosted by Halmstad University and funded by The Knowledge Foundation. The project was a collaboration between researchers from service design, design ethnography, business model innovation, and intelligent systems, and the companies Volvo Cars, WirelessCar, Polestar, and Devoteam. One of the project’s outputs is the OSMaaS Service Design Framework that integrates research from the different activities in the project into a toolkit for service designers. This booklet provides a guide for how to apply the framework. Each canvas can be used standalone or in any order, but our experience is that the framework is most powerful when following the design process presented here. The canvases can be downloaded from the OSMaaS webpage and are free to use. 

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  • 11.
    Bergquist, Magnus
    et al.
    Gothenburg University, Sweden.
    Ihlström Eriksson, Carina
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Ljungberg, Jan
    Gothenburg University, Sweden.
    Åkesson, Maria
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Combining Actor Network Theory and Genre Theory to Understand the Evolution of Digital Genres2008Ingår i: Proceedings of JAIS Theory Development Workshop, Amsterdam: Sprouts Alliance , 2008, s. 36-Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we argue that a combination of Actor-Network Theory (ANT) and Genre Theory can constitute a theoretical framework for understanding how digital genres evolve. Genre theory states that genres evolve over time through reciprocal interaction between institutionalized practices and individual action; that they develop from actors’ responses to recurrent situations, and are shaped around characteristics as content, form, functionality and purpose. Genres emerge out of practice and at the same time they shape that practice. While genre theory can describe the characteristics of a genre, it cannot handle the process of how a genre is formed and what powers and forces are involved in this shaping process. In order to address this problem, several authors have incorporated structuration theory into genre analysis. However, structuration theory can only catch these constitutional processes of genre in a very broad manner. As a genre is evolving and stabilizing over time in interplay with different actors, it goes beyond what is possible to explain only by means of structuration theory. Instead, ANT could work as a tool to capture the process of how a genre takes form in negotiations with different stakeholders. In this paper we discuss how genre theory and ANT can be combined in a framework for analyzing emerging genres. We apply this theoretical framework on an e-newspaper project that embodies a new genre in the making. We will here show how evolving genre characteristics are developed, formed and stabilized in a negotiation and struggle between the involved actors when they translate their interests in ways that finally are resulting in a new genre.

  • 12.
    Bergquist, Magnus
    et al.
    Viktoria Institute, Gothenburg, Sweden.
    Ljungberg, Jan
    Viktoria Institute, Gothenburg, Sweden.
    Genres in Action: Negotiating Genres in Practice1999Ingår i: Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences, 1999. HICSS-32. (Volume:Track2), Los Alamitos, Calif.: IEEE Computer Society, 1999, Vol. Track2Konferensbidrag (Refereegranskat)
    Abstract [en]

    Presents the initial findings of a genre-based case study at a large Swedish company, with a record of early use of internal e-mail (1982). The design of the particular e-mail system was closely mapped to the organizational hierarchy. One of our informants kept one week of incoming e-mail messages. We then asked questions about each message and how it related to the work of the informant and to the organization. Based on the messages and the interviews, we clustered the messages into different genres. Most of the literature on genres of organizational communication has focused on the genres themselves, e.g. e-mail messages constituting different instances of genres. We found, however, that many messages, rather than being instances of genres, were part of informal conversations. In these conversations, however, it was common to discuss and negotiate which genres were appropriate to use in different situations. © 1999 IEEE

  • 13.
    Bergquist, Magnus
    et al.
    University of Gothenburg, Gothenburg, Sweden.
    Ljungberg, Jan
    University of Gothenburg, Gothenburg, Sweden.
    Tales from the Crypt – Organizing IT-Business in the Dotcom era2005Ingår i: Proceedings of the IRIS28 / [ed] Eli Hustad, Björn E. Munkvold, Knut Rolland & Leif S. Flak, Kristiansand: IRIS Association , 2005Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we report on a narrative study aimed at capturing consultants’ experiences of mergers – from an organizational and cultural perspective – during the so-called dotcom era. In the paper we focus on the problems that resulted from mergers between firms with totally different views on what it means to organize IT-business. The mergers studied led to cultural clashes in how to organize IT-projects, like different ways of managing, organizing, working, collaborating and experiencing the organization, but also implicit practices like dress-code, attitudes, lifestyle, norms and values. The empirical data is collected with the help of storytelling session where consultants tell stories about own experiences or stories that they have heard from colleagues. Stories are presented and discussed related to different themes, such as values, practices, culture/identity, and business models. We propose that these experiences of failed acquisitions and mergers embed important knowledge of the practices and problems of the organizing of IT-businesses.

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  • 14.
    Bergquist, Magnus
    et al.
    The Viktoria Institute, Göteborg, Sweden.
    Ljungberg, Jan
    janl@viktoria.informatik.gu.se.
    The power of gifts: organizing social relationships in open source communities2001Ingår i: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 11, nr 4, s. 305-320Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In writings on the open source software development model, it is often argued that it is successful as a result of the gift economy that embraces activities in online communities. However, the theoretical foundations for this argument are seldom discussed and empirically tested. Starting with the ‘classic’ theories of gift giving, we discuss how they need to be developed in order to explain gift-giving practices in digital domains. In this paper, we argue that the gift economy is important, not only because it creates openness, but also because it organizes relationships between people in a certain way. Open source software development relies on gift giving as a way of getting new ideas and prototypes out into circulation. This also implies that the giver gets power from giving away. This power is used as a way of guaranteeing the quality of the code. We relate this practice to how gifts, in the form of new scientific knowledge, are given to the research community, and how this is done through peer review processes. © 2001 Blackwell Science Ltd

  • 15.
    Bergquist, Magnus
    et al.
    Knowledge Management Group, Viktoria Institute, Gothenburg, Sweden.
    Ljungberg, Jan
    Knowledge Management Group, Viktoria Institute, Gothenburg, Sweden.
    Lundh-Snis, Ulrika
    Laboratorium for Interaction Technology, Trollhättan Uddevalla University, Uddevalla, Sweden.
    Practising peer review in organizations: a qualifier for knowledge dissemination and legitimization2001Ingår i: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 16, nr 2, s. 99-112Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    A key issue in many organizations is how to disseminate information in an effective way and, more importantly, how to make use of this information in order to create new knowledge. One way of addressing this problem is to focus on how information is socially transformed into knowledge. This includes how knowledge is handled in practice and how the knowledge produced is qualified as being something worth knowing and acting upon. Two well-established practices for doing this are the refereeing system and the peer review process. These are used in scientific communities as a means of validating and legitimating knowledge, for example by reviewing journal papers before publishing or project proposals before granting funds, etc. This paper argues that peer review is a useful concept when looking at knowledge creation and legitimization in organizations. The social meaning of peer review is to legitimize new knowledge by organizationally sanctioning it and thereby creating a platform for collective sense making. This paper uses an example from a field study in a pharmaceutical company in order to illustrate this argument. The study took place in a quality support department where the quality of health care products and processes was assessed. The organization had a need for fast and reliable updating of information that could influence how the production process of pharmaceuticals should be carried out. In order to cope with these problems the department established an 'evaluation loop', which shared several characteristics with the peer review process.

  • 16.
    Bergquist, Magnus
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Ljungberg, Jan
    University of Gothenburg, Gothenburg, Sweden.
    Remneland, Björn
    University of Gothenburg, Gothenburg, Sweden.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden.
    From e-government to e-governance: social media and public authorities legitimacy work2017Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, s. 858-872Konferensbidrag (Refereegranskat)
    Abstract [en]

    Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.

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  • 17.
    Bergquist, Magnus
    et al.
    University of Gothenburg, Gothenburg, Sweden.
    Ljungberg, Jan
    University of Gothenburg, Gothenburg, Sweden.
    Remneland Wikhamn, Björn
    University of Gothenburg, Gothenburg, Sweden.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden.
    The Playful Police: The Role of Social Media in Public Institutions’ Legitimacy Work2015Konferensbidrag (Refereegranskat)
    Abstract [en]

    Public authorities are rarely associated with creativity and playfulness. Rather, it can be threatening civic legitimacy. With the introduction of social media, a new channel opens possibilities for officers to meet the public and interact in more personal and creative ways than previously. Social media platforms like Facebook, Instagram and Twitter, have become important in people’s everyday lives as well as for organizational use. These technologies encourage self-expression, and allow users to create and share content, to comment and show appreciation or dislike of content. It also makes social networks visible. For public authorities, social media is a double-edged sword. It is a promising technology for dialogue with the citizens, but it may also facilitate the mobilization and coordination of criticism from the public. This is due to the dynamics and disruption afforded by the social media platforms. With the Swedish police officers’ Facebook interaction as empirical setting, the aim of this paper is to discuss how the increased use of social media affects the police’s legitimacy work. The study contributes with a deeper understanding of the interplay between social media and competing value logics in the context of public authorities, as it highlights the institutional tensions between official authority and playfulness. The empirical example of the police is used to show how social media creates new possibilities for creativity and playfulness.

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  • 18.
    Bergquist, Magnus
    et al.
    University of Gothenburg.
    Ljungberg, Jan
    University of Gothenburg.
    Rolandsson, Bertil
    University of Gothenburg.
    Justifying the Value of Open Source2012Ingår i: ECIS 2012 Proceedings: Paper 122, Association for Information Systems, 2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    Over the last decade, free and open source software (FOSS) has gradually become recognized by different actors in society outside FOSS communities and increasingly integrated in corporate software development, challenging proprietary software practices and establishing new open source companies. Literature describing this transition is focusing a narrow view on the value of using FOSS, mainly understanding it as an efficient alternative to established models for software development. This is not sufficient to fully understand the uptake of FOSS into companies. In order to gain a deeper understanding of this, there is a need to articulate a wider range of different values associated with FOSS and how they interplay in the intersection of corporations and movements. To do this we propose the order of worth framework developed by French sociologist Luc Boltanski and colleagues, which focus on the arrangements of value logics as an analytical strategy to understand how values form strong or weak arrangements in processes of institutionalization. By applying the framework on key texts from the free and open source software movement as well as on a an interview study with professional software developers employed by firms, we set out to identify how values associated with FOSS become justificatory arrangements that give legitimacy to FOSS and how these arrangements change over time, from the early free software movement to the emergent uptake of FOSS in contemporary professional software development. By understanding how justificatory logics come to play and interplay, corporations that want to adopt FOSS can better manage their engagement in FOSS activities. Keywords: Free and Open Source Software, Orders of Worth, Justification logics, Value of Open Source.

  • 19.
    Bergquist, Magnus
    et al.
    University of Gothenburg.
    Ljungberg, Jan
    University of Gothenburg.
    Rolandsson, Bertil
    University of Gothenburg.
    Spaces of Accountability: Understanding Worth in Distributed Innovation Work2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    As a result of various driving forces, R&D and innovation processes are increasingly opened up for external influences and resources. This has lead to a changing nature of innovation work to become more distributed, networked and fragmented. In companies, a consequence of this is that hierarchically defined directives are transformed to lateral agreements. For the employee, a consequence of this is that they are increasingly expected to justify the value of distributed innovation practices in relation to both their firm and external contributors of innovation, and by doing so they involve themselves in a process were accountability is horizontally redistributed. In order to analyze this process, we use a case of open source software development, were developers from eleven firms, using open source in their professional practice, are interviewed. We show how distributed innovation processes leave the professional developer with the responsibility to select and assure that external resources becomes advantageous to their work, and how they use different types of justification to account for the value of this appropriation. We identify how different spaces of accountability are formed, potentially leading to tensions between different logic of worth. Keywords: distributed innovation, developers, logic of justification, tensions, accountability

  • 20.
    Bergquist, Magnus
    et al.
    University of Gothenburg.
    Ljungberg, Jan
    University of Gothenburg.
    Rolandsson, Bertil
    University of Gothenburg.
    The Worth of Opening up Developmental Work: Justifying a New Business Driven Spirit of Open Source Software Development2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    Free and open source software development (FOSS) used to be associated with an ideologically driven movement built around communities of voluntary members, organizing resistance against proprietary software development. Today, however, software firms perceive FOSS as a source of innovation. Previous research has investigated what this change has meant to movement driven FOSS, but we still need more knowledge about the professional programmers and their way of organize business driven open source software development in their daily practice. This article investigates the interpretative guidelines or justifying arrangement that guide their use of FOSS. The analysis is based on 30 interviews that were done during 2008-2009 with programmers who were employed either by software firms that had come to a point where they started to adopt open source, or by firms that always based their business on open source software development. Theoretical concepts that were used in the analysis mainly derive from the economic sociology of Luc Boltanski and Laurent Thevénot, and the results indicate the emergence of a new spirit of business driven open source, consisting of a combination of different justificatory logics. This new spirit is described as an arrangement guiding how professional programmers in today’s software industry perceive the worth of using open source code in their developmental work.

  • 21.
    Bergquist, Magnus
    et al.
    Viktoria Institute, Gothenburg, Sweden & SSKKII, Department of Ethnology, Gothenburg University, Sweden.
    Mörck, Magnus
    SSKKII, Department of Ethnology, Gothenburg University, Sweden.
    From fever to flu: the rhetoric of reporting Asia in a Swedish business magazine1999Ingår i: AI & Society: The Journal of Human-Centred Systems and Machine Intelligence, ISSN 0951-5666, E-ISSN 1435-5655, Vol. 13, nr 3, s. 235-246Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper some aspects of the stereotyping of China and Japan are explored by using a sample of articles from a Swedish business magazine. The main objective is to show how stereotypes are adapted to capture new developments in economy and technology. During the years of high hopes for the largest Asian economies, stereotypes proved to be far from timeless and unchanging. Also a large number of metaphors were used to express perceived similarities between East and West, further undermining tradi-tional Western understanding of Asia as inert and eternally different. The recent decline of Japan put an end to this, creating a return to a vocabulary of cultural characterisations and explanations. © 1999 Springer-Verlag London Limited.

  • 22.
    Bergquist, Magnus
    et al.
    Institutionen för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Remneland Wikhamn, Björn
    Företagsekonomiska institutionen, Management & Organisation, Göteborgs universitet, Göteborg, Sverige.
    Ljungberg, Jan
    Institutionen för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Kuschel, Jonas
    Institutionen för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Generativity in open innovation ecosystem: the case of iPhone and Android2012Ingår i: Perspectives on Supplier Innovation: Theories, Concepts and Empirical Insights on Open Innovation and the Integration of Suppliers / [ed] Alexander Brem & Joe Tidd, Singapore: World Scientific, 2012, s. 617-650Kapitel i bok, del av antologi (Refereegranskat)
  • 23.
    Bergquist, Magnus
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden.
    Exploring ADM in Clinical Decision-Making: Healthcare experts encountering digital automation2022Ingår i: Everyday Automation: Experiencing and Anticipating Emerging Technologies / [ed] Sarah Pink; Martin Berg; Deborah Lupton; Minna Ruckenstein, London: Routledge, 2022, 1, s. 140-153Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    This chapter investigates how healthcare experts engage in the development of Automated Decision Making (ADM), and how their discretionary work unfolds through the participation in designing ADM applications in different use contexts. Drawing on semi-structured interviews, the chapter theorises discretionary work by showing how institutionalised demands for accountability and accuracy forge the healthcare experts’ delegation of decisions using algorithms. Contrary to research claiming that ADM is about to outperform healthcare experts and make the need for clinical reasoning dispensable, the study shows that the introduction of ADM raises new demands for expertise and human accountability, whereby ADM is integrated into an existing professional practice of exploration. © 2022 selection and editorial matter, Sarah Pink, Martin Berg, Deborah Lupton, Minna Ruckenstein.

  • 24.
    Bergquist, Magnus
    et al.
    University of Gothenburg.
    Rolandsson, Bertil
    University of Gothenburg.
    Restricting or releasing passion for innovation: The case of professional open source software development2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    Companies are seeking methods to become more innovative. One strategy is to introduce disruption to promote innovation. An example of this is the uptake of Open Source Software (OSS) technologies, methods and mindsets by commercially driven actors. Contrary to the firm, open source is associated with hackers driven by a passion emerging out of a community or peer based innovation model. The fact that these hackers are highly engaged in collaboration outside the limits of the organisation, have meant that companies start to perceive them as potential resources enabling them to extend their innovative capacity. The passionate hacker is seen as an autonomous and positive disruptive force that can promote innovation for the company. This paper is based on an interview study with 30 software developers from ten companies that have chosen to introduce OSS as a vehicle for innovation. Theoretically, passion is understood as an urge to develop high quality software beyond the demarcations of the firm; it is a matter of craft or art, and the paper focuses on how this perception of the passionate hacker guides these professional developers at work. Thus, it is analysed how the discourse on the passionate hacker is transformed when it is adopted by developers working in a firm that expects organisational commitment. By studying the reshaping of these software developers’ practices, we show how OSS passion for disruptive innovation is transformed in a professional work environment, but also how disruption creates new demarcations when open source ‘culture of passion’ is introduced in firms.

  • 25.
    Bergquist, Magnus
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden; Lund University, Lund, Sweden.
    Gryska, Emilia
    University of Gothenburg, Gothenburg, Sweden.
    Laesser, Mats
    University of Gothenburg, Gothenburg, Sweden; Sahlgrenska University Hospital, Gothenburg, Sweden.
    Hoefling, Nickoleta
    University of Gothenburg, Gothenburg, Sweden; Sahlgrenska University Hospital, Gothenburg, Sweden.
    Heckemann, Rolf
    University of Gothenburg, Gothenburg, Sweden.
    Schneiderman, Justin F.
    University of Gothenburg, Gothenburg, Sweden.
    Björkman-Burtscher, Isabella M.
    University of Gothenburg, Gothenburg, Sweden; Sahlgrenska University Hospital, Gothenburg, Sweden.
    Trust and stakeholder perspectives on the implementation of AI tools in clinical radiology2024Ingår i: European Radiology, ISSN 0938-7994, E-ISSN 1432-1084, Vol. 34, nr 1, s. 338-347Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Objectives: To define requirements that condition trust in artificial intelligence (AI) as clinical decision support in radiology from the perspective of various stakeholders and to explore ways to fulfil these requirements.

    Methods: Semi-structured interviews were conducted with twenty-five respondents—nineteen directly involved in the development, implementation, or use of AI applications in radiology and six working with AI in other areas of healthcare. We designed the questions to explore three themes: development and use of AI, professional decision-making, and management and organizational procedures connected to AI. The transcribed interviews were analysed in an iterative coding process from open coding to theoretically informed thematic coding.

    Results: We identified four aspects of trust that relate to reliability, transparency, quality verification, and inter-organizational compatibility. These aspects fall under the categories of substantial and procedural requirements.

    Conclusions: Development of appropriate levels of trust in AI in healthcare is complex and encompasses multiple dimensions of requirements. Various stakeholders will have to be involved in developing AI solutions for healthcare and radiology to fulfil these requirements. Clinical relevance statement: For AI to achieve advances in radiology, it must be given the opportunity to support, rather than replace, human expertise. Support requires trust. Identification of aspects and conditions for trust allows developing AI implementation strategies that facilitate advancing the field.

    Key Points:

    • Dimensions of procedural and substantial demands that need to be fulfilled to foster appropriate levels of trust in AI in healthcare are conditioned on aspects related to reliability, transparency, quality verification, and inter-organizational compatibility.  

    • Creating the conditions for trust to emerge requires the involvement of various stakeholders, who will have to compensate the problem’s inherent complexity by finding and promoting well-defined solutions. © 2023, The Author(s).

  • 26.
    Bergquist, Magnus
    et al.
    Institutionen för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Rolandsson, Bertil
    University of Gothenburg.
    Ljungberg, Jan
    University of Gothenburg.
    Open source programmers strategies to cope with ideological tensions2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we analyse how the increased use of open source software in companies affect employed programmers’ work, which we theorize as part of a larger secularisation process. We have studied both companies based on a more traditional proprietary model who are becoming open source oriented, and SMEs built around open source business concepts. This change results in a need for professional programmers to re-interpret open source within a new business oriented context. We study what kind of strategies programmers develop to cope with these contradictory systems and how it changes work roles and programmers’ approaches towards open source community work.

  • 27.
    Bergquist, Magnus
    et al.
    Etnologiska institutionen & Viktoriainstitutet, Göteborg, Sverige.
    Svensson, Birgitta
    Lunds universitet, Lund, Sverige.
    Claesson, Anna Maria
    Etnologiska institutionen, Lunds universitet, Lund, Sverige & Jönköpings läns museeum, Jönköping, Sverige.
    Metod och minne: etnologiska tolkningar och rekonstruktioner1999Bok (Övrigt vetenskapligt)
  • 28.
    Bergquist, Magnus
    et al.
    Institutionen för tillämpad informationsteknologi, Göteborgs universitet, Göteborg, Sverige.
    Szczepanska, Anna Maria
    Göteborgs universitet.
    Ljungberg, Jan
    Göteborgs universitet.
    A World-Wide Nod to Free/Libre and Open Source Software: Emerging Public Sector Initiatives2005Konferensbidrag (Refereegranskat)
  • 29.
    Bolin, Maria
    et al.
    Guide Consulting, Gothenburg, Sweden & Viktoria Institute, Gothenburg, Sweden.
    Bergquist, Magnus
    Viktoria Institute, Gothenburg, Sweden & University of Gothenburg, Gothenburg, Sweden.
    Ljungberg, Jan
    Viktoria Institute, Gothenburg, Sweden & University of Gothenburg, Gothenburg, Sweden.
    Driving Change With Narratives2005Konferensbidrag (Refereegranskat)
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  • 30.
    Bygstad, B.
    et al.
    Department of Informatics, University of Oslo, Oslo, Norway.
    Øvrelid, E.
    Department of Informatics, University of Oslo, Oslo, Norway.
    Lie, T.
    Østfold Hospital, Grålum, Norway.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Developing and Organizing an Analytics Capability for Patient Flow in a General Hospital2019Ingår i: Information Systems Frontiers, ISSN 1387-3326, E-ISSN 1572-9419Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Much of the information produced in hospitals is clinical, and stored for the purposes of documentation. In practice, most of it is never used. The potential of analytics is to reuse this information for other purposes. This is easier said than done, because of technical, semantic, legal and organizational hindrances. In particular, hospitals are not organized to leverage the value of big data. In this study we ask, how can we conceptualize analytics as an integrated part of hospital processes? And, how can we develop and organize an analytics capability in a large hospital? Our empirical evidence is a longitudinal study in a high-tech hospital in Norway, where we followed the development of an analytics capability, and assessed the organizational benefits. We offer two findings. First, we show how the analytics process interacts with the hospital logistics processes in a sense- and respond cycle. Second, we demonstrate how analytics capability is built on the institutionalized network of technology, an analytics team and the administrative and clinical decision makers. © 2019, Springer Science+Business Media, LLC, part of Springer Nature.

  • 31.
    Bygstad, Bendik
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab). University of Oslo, Oslo, Norway.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Horizontal Affordances for Patient Centred Care in Hospitals2018Ingår i: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, s. 3170-3179Konferensbidrag (Refereegranskat)
    Abstract [en]

    While it is generally accepted that patient centred care should be the guiding principle for the delivery of health services, it is not yet clear how this should be digitalised. What is clear, however, is that the current IT solutions are not satisfactory. In this research, we suggest the affordance construct as an analytical lens to understand how technological artefacts and human agency can generate action possibilities to support horizontal process innovation by asking: (i) which affordances enable digitalisation of patient centred healthcare, and (ii) how can these identified affordances be leveraged to innovate patient centred digital hospitals.

    Our empirical evidence is a comparative study of two hospitals in Sweden and Norway. Our theoretical contribution is the identification of six horizontal affordances for patient centred care. The practical contribution is that horizontal affordances emerge through configurations of human actors and lightweight IT solutions, loosely coupled to heavy weight systems.

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  • 32.
    Chowdhury, Soumitra
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab). University of Gothenburg, Gothenburg, Sweden.
    Åkesson, Maria
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services2014Ingår i: Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE Computer Society, 2014, s. 3909-3918Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE

  • 33.
    Ebbesson, Esbjörn
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Changing Boundaries in Virtual (Open) Innovation Work2014Ingår i: Proceedings of the 20th Americas Conference on Information Systems, 2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    Co-creation and open innovation is changing the context for virtual work and the role of culture in boundary spanning. Organizations that are opening up to embrace a more open way of innovating often meet heterogeneous stakeholders. Culture in IS research is often analyzed on an organizational level, however, boundary spanning in innovation work calls for theorizing culture on several levels. This study addresses the role of culture in a boundary spanning innovation project within the newspaper industry where end-users and newspaper representatives collaborated to design a new e-service.We apply grid-group theory to unfold the complexity of virtual open innovation and conclude that stakeholders from both inside and outside the organization need to cross cultural boundaries to align themselves with other actors in order to help facilitate collaboration. The findings indicate that boundary spanners move between cultural positions based on differing cultural values in relation to other involved stakeholders.

  • 34.
    Ebbesson, Esbjörn
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Dancing in the Dark: Social Media Tactics in the News Industry2016Ingår i: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016, 2016, artikel-id 20Konferensbidrag (Refereegranskat)
    Abstract [en]

    The news media ecosystem has expanded over the years leading up to today’s society to include advertisers, newspapers and other media houses, content producers, along with new players like social media platforms to together form a value packed mix of services for end-users to embrace. The shift from being a dominant platform owner concerning the printed paper, often with its own distribution network, presents the newspaper with many challenges when transforming into, or entering other platform owners’ ecosystems. While previous research has mainly focused on the newspaper industry’s development of strategies for embracing social media into their ecosystem, this study investigates newspaper workers’ social media usage for the purpose of attracting attention and generating value. The study of newspaper workers’ practices shows that, moving into digital platforms controlled by other dominant actors in the ecosystem, workers enact a tactical approach. Two tactics are identified: adaption and exploitation. The paper contributes with empirical insights into how newspaper workers develop practices to embrace social media that goes beyond previous research on social media strategy. We also apply the theory of everyday tactics developed by Michel de Certeau as a scaffold to theorize newspaper positioning in the rapidly changing news media landscape.

  • 35.
    Ghazawneh, Ahmad
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). Department of Business IT, IT University of Copenhagen, Copenhagen, Denmark.
    Mansour, Osama
    Jönköping International Business School, Jönköping University, Jönköping, Sweden.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Strategizing in Digital Application Marketplaces2018Ingår i: ACIS 2018 Proceedings, 2018, Vol. 29, artikel-id 81Konferensbidrag (Refereegranskat)
    Abstract [en]

    Digital application marketplaces have become an important strategizing device for many product developing firms. However, creating and sustaining digital application marketplaces are challenging tasks and only little empirical evidence exists about the role and nature of strategy for these marketplaces and how such strategizing actually unfolds in practice. Drawing on a case study of Apple’s App Store, we applied a strategy-as-process perspective to investigate the role of a digital application marketplace in the development of a digital platform. Our analysis identifies and describes three different strategies in the App Store case: monetizing, governing and enhancing, and demonstrates how they were enacted proactively or reactively to support the development of the platform. © 2018 ACIS2018.org. All rights reserved.

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  • 36.
    Goncalves, Dulce
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bunk, Richard
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Alänge, Sverker
    Institute for Management of Innovation and Technology (IMIT), Gothenburg, Sweden.
    Cultural aspects of organizational agility affecting digital innovation2020Ingår i: Journal of Entrepreneurship, Management, and Innovation, ISSN 2299-7075, Vol. 16, nr 4, s. 13-46Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this study is to understand how the cultural aspects of organizational agility affect digital innovation capability. In the context of increasing demand for fast-paced digital innovation, organizational agility becomes strategically crucial for large incumbent companies to increase their competitiveness. The literature on organizational agility shows that incumbents, with their vast access to resources, still can have limited ability to innovate and respond to change. This is in sharp contrast to startups, who sometimes are impressively innovative despite their very limited resources. Sometimes the incumbents are even outcompeted and disrupted by startups because of their ability to embrace change, and rapidly seize new business opportunities. However, we know little about why some incumbents are not able to use their resources efficiently for digital innovation and why some smaller startups can transcend these resource limitations. In this context, we find that cultural aspects are especially crucial as enablers for organizational agility in digital innovation. We designed a comparative study to investigate the differences in the influence of culture on organizational agility; and how it hinders or enables digital innovation, at both incumbent firms and startups in the automotive industry. We applied a qualitative research approach and selected semi-structured interviews as our main research method. The Competing Values Framework was used as a tool to categorize different cultures that affect organizational agility, but also to identify how and when tensions between values supported or hampered the organizations’ ability to innovate. Our findings show that, while a blend of Hierarchy and Market cultures inhibited the innovation capability, Clan and Adhocracy cultures promoted innovation. In our sample, the incumbents predominantly adhered to the first two cultures, while the startups typically belonged to the second group. The most successful startups were even able to create a combination of Clan and Adhocracy cultures — a concept we here term ‘Agile culture.’ This culture allowed them to reach a beneficial state of digital innovation growth. When it comes to the implications for research and practice, we found the need to analyze the role of culture for organizational agility; and how to utilize culture as an asset to enable digital innovation growth. One contribution is the identification of ‘Agile culture’ that is an amalgamation of Clan and Adhocracy culture. The value agile culture creates when applied, enables organizational agility, which can enhance digital innovation capability.

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  • 37.
    Goncalves, Dulce
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bunk, Richard
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). Future Mobility Center, Halmstad University, Halmstad, Sweden.
    Alänge, Sverker
    Institute for Management of Innovation and Technology (IMIT), Gothenburg, Sweden.
    The Influence of Cultural Values on Organizational Agility2019Ingår i: AMCIS 2019 Proceedings, Association for Information Systems, 2019, s. 1-10Konferensbidrag (Refereegranskat)
    Abstract [en]

    Organizational agility, a firm’s ability to manage dynamic change, has become strategically important for companies in their innovation work. In this context cultural aspects are especially important, as they can both support and hamper organizational agility. Differences can generate innovation ability but they can also create conflicts between competing value systems, thus reducing the firm’s ability to develop organizational agility to support innovation processes. We conducted a comparative study in incumbent firms and startups in the automotive industry to identify the influence of entrepreneurial cultural values on organizational agility. The Competing Values Framework was applied to identify the relationship between cultural values and organizational agility. The result shows that cultural differences affect the companies ability to develop organizational agility for innovation work. In particular incumbents struggled to enable a change towards organizational agility. We found that startups integrated Clan and Adhocracy into an agile culture, which enabled continuous innovation growth.

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  • 38.
    Gonçalves, Dulce
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    How startups utilize organizational adaptability in digital innovation2022Ingår i: Proceedings of the 55th Hawaii International Conference on System Sciences, Manoa, Hawaii: University of Hawai'i Press, 2022, , s. 10s. 5285-5294Konferensbidrag (Refereegranskat)
    Abstract [en]

    In a global digital market, startups must have the capability to handle apprehension of knowledge and utilization of knowledge efficiently to quickly adapt to new realities as these emerge, given their limited resources—this regardless of whether it is customer needs or other events that affect the market. However, we do not know how startups quickly change course and adapt to stay competitive in the market. Therefore, we conducted a qualitative study based on 23 interviews with nine globally active automotive startups to understand startups' fast adaptability and how it impacts their digital innovation capability. The results show that startups with an organizational agility capability efficiently handle the transition between all four stages of innovative thinking. We conclude that dealing simultaneously with a problem from several different perspectives accelerates the apprehension of knowledge through concrete experience and abstract thinking; experimenting with new solutions develops new insights and knowledge.

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  • 39.
    Gonçalves, Dulce
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Alänge, Sverker
    Institute for Management of Innovation and Technology (IMIT), Gothenburg, Sweden.
    Bunk, Richard
    Högskolan i Halmstad, Akademin för informationsteknologi.
    How co-creation supports digital innovation in automotive startups2021Ingår i: ECIS 2021, Illinois: Association for Information Systems, 2021, , s. 16Konferensbidrag (Refereegranskat)
    Abstract [en]

    Co-creation is an essential aspect of organizational agility enabling organizations to gain digital in- novation capabilities, such as support in developing critical peripheral services or attracting talents and investors. Co-creation is especially essential for startups because of their limited resources. It fosters organizations to learn and innovate across company boundaries to remain competitive. Little is known about how startups apply co-creation to support their digital innovation initiatives. This paper presents a qualitative study of eight automotive startups, based on 22 semi-structured interviews. We applied the prediction and control framework as an analytic lens and identified three key advantages of co-creation. Embracing co-creation in ecosystems increases startups' resource capacity and speed for digital innovation. We concluded that automotive startups that apply visionary and transformative logic were found to have a better ability to lead digital innovation in a controlled way and attract wanted talents and actors.

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  • 40.
    Gonçalves, Dulce
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Alänge, Sverker
    IMIT, Gothenburg, Sweden.
    Bunk, Richard
    Högskolan i Halmstad, Akademin för informationsteknologi.
    How Digital Tools Align with Organizational Agility and Strengthen Digital Innovation in Automotive Startups2022Konferensbidrag (Refereegranskat)
    Abstract [en]

    Digital tools can be an enabler for automotive startups to strengthen their digital innovation capability. Still, few empirical studies describe how automotive startups apply digital tools to do this. Digital innovation capability is essential for survival in a volatile global digital marketplace. Therefore, we conducted a qualitative study based on 23 interviews with nine global automotive startups to understand how they apply digital tools to strengthen their digital innovation. The results showed that automotive startups use cloud services almost exclusively for their business. We conclude that startups choose to use digital tools as SaaS to strengthen their organizational agility and digital innovation initiatives. It harmonizes with their agile culture, effectively enabling innovation collaborations between employees internally and with external actors enabling rapidness to market. SaaS providers' startup programs enabled startups to remain focused on their innovation initiatives and not worry about scalability since the solutions scaled from the start. © 2021 Elsevier B.V. All rights reserved.

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  • 41.
    Holmén, Magnus
    et al.
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Hoveskog, Maya
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Bergquist, Magnus
    Ernest, Anya
    Högskolan i Halmstad, Akademin för informationsteknologi. R&D, Connected Experience Innovation, Polestar, Sweden.
    Mobilizing resources for agility: the role of ecosystems2024Ingår i: Australian Centre for Entrepreneurship Research Exchange Conference (ACERE), 2024Konferensbidrag (Refereegranskat)
  • 42.
    Hoveskog, Maya
    et al.
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Esmaeilzadeh, Alireza
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet. Atos Medical, Consumer Insight, Malmö, Sweden.
    Blanco, Harvey
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet. Atos Medical, R&D, Malmö, Sweden.
    Unpacking the complexities of MaaS business models – A relational approach2022Ingår i: Urban, Planning and Transport Research, E-ISSN 2165-0020, Vol. 10, nr 1, s. 433-450Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Mobility as a Service (MaaS) integrates different transportation services into a single on-demand mobility service to promote sustainable mobility. A challenge is how to innovate new business models for MaaS as it demands an understanding of how various actors position themselves within a MaaS ecosystem and how value creation changes in such ecosystems. While different streams of research on MaaS business model innovation have applied an ecosystem approach, the approach has been limited to a focal actor or the relationships between a few actors. This paper reviews academic literature and consultancy reports on business models for MaaS and presents an integrated framework that describes actors’ roles and relationships in MaaS ecosystems as well as types of business models. In doing so, the paper contributes to an understanding of the interlinked character of value creation and value capture – two central parts of any business model – in MaaS. Based on the findings, the paper argues that taking an ecosystem approach to the analysis of MaaS business models can be a way to fully capture the complexity of value creation and value capture in MaaS business models. © 2022 The Author(s).

  • 43.
    Hoveskog, Maya
    et al.
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Holmén, Magnus
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet.
    Ernest, Anya
    R&D, Connected Experience Innovation, Polestar, Sweden.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Mobilizing Service Ecosystems for Sustainability – the Case of Polestar2023Ingår i: NBM 2023: Proceedings of the 8th International Conference on New Business Models / [ed] Abel Diaz Gonzalez; Juliette Koning; Nancy Bocken, Maastricht: Maastricht University Press , 2023Konferensbidrag (Refereegranskat)
  • 44.
    Hylving, Lena
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi.
    Rydström, Annie
    Volvo Car Corporation, Gothenburg, Sweden.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi.
    The Role of Digitalization in New Practice Creation: The institutionalization of UX at AutoInc2022Ingår i: Proceedings of the 55th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Washington, DC: IEEE Computer Society, 2022, s. 6442-6451Konferensbidrag (Refereegranskat)
    Abstract [en]

    Although information systems research has brought the role of new practice creation in innovation processes to the fore, few studies focus on initial activities of digital innovation and how they eventually lead to institutional transformation. Using a framework of institutional enablers of digital innovation, this study analyses the role of new practice creation in digital innovation. The study is based on a 20-yearlong case study in the automotive industry and follows the emergence of User Experience (UX) practices in an automotive manufacturer. We do this study to understand how UX could develop from a marginal position scattered over the organization to the institutional core as the main logic of innovation. The study theorizes the role of organizational forms, digital institutional infrastructures, and digital institutional building blocks in the legitimization of new practices for organizational transformation. © 2022 IEEE Computer Society. All rights reserved.

  • 45.
    Ihlström Eriksson, Carina
    et al.
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Åkesson, Maria
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Bergquist, Magnus
    IT University of Göteborg, Sweden.
    Ljungberg, J.
    IT University of Göteborg, Sweden.
    Forming a Value Network - Analyzing the Negotiations Between Actors in the E-Newspaper Case2009Ingår i: Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS / [ed] Ralph H Sprague, Los Alamitos, Calif.: IEEE Computer Society, 2009, s. 1-10Konferensbidrag (Refereegranskat)
    Abstract [en]

    We have studied a two-year project aiming at exploring the potentials of the e-newspaper, i.e. a news service published with e-paper technology. Different actors have interests in this process, e.g. newspaper publishers, device producers, readers and advertisers. These actors are forming value networks by negotiations of interests and positions. The contribution of the paper is twofold: firstly we show how the value network created around e-newspaper is dependent on the convergence of different actors and their interests; secondly our theoretical contribution is to show how Actor Network Theory (ANT) can be used in combination with other theories - in this case genre theory - to analyze emergent value networks. ANT captures the general process of how the value network takes form, while genre theory captures the domain specific context of e-newspapers, and how this structures negotiations between different stakeholders who want to form the e-newspaper genre.

    Ladda ner fulltext (pdf)
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  • 46.
    Larsson, W.
    et al.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    Aspelin, P.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    Bergquist, Magnus
    Department of Informatics, University of Gothenburg, Sweden.
    Hillergård, K.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    Jacobsson, B.
    Department of Paediatric Radiology, Mölndals Hospital, Gothenburg, Sweden.
    Lindsköld, L.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    Wallberg, J.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    Lundberg, N.
    CLINTEC, Karolinska Institutet, Stockholm, Sweden.
    The effects of PACS on radiographer's work practice2007Ingår i: Radiography, ISSN 1078-8174, E-ISSN 1532-2831, Vol. 13, nr 3, s. 235-240Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper identifies and analyses the effects of picture archiving and communica- tion systems (PACS) on radiographers’ work practice. It shows that the introduction of PACS did not simply entail the transfer of data and information from the analogue world to the digital world, but it also led to the introduction of new ways of communicating, and new activities and responsibilities on the part of radiography staff. Radiographers are called upon to work increasingly independently, and individual practitioners require higher levels of professional expertise. In all, this paper demonstrates that new technical solutions sometimes lead to sub- stantial changes in responsibilities in work. In this example, the radiographers’ work practice has become more highly scientific and they are enjoying a higher level of prestige.

    © 2006 The College of Radiographers. Published by Elsevier Ltd. All rights reserved. 

  • 47.
    Lindberg, Susanne
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Jormfeldt, Henrika
    Högskolan i Halmstad, Akademin för hälsa och välfärd, Centrum för forskning om välfärd, hälsa och idrott (CVHI), Hälsa och omvårdnad.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Unlocking design potential: Design with people diagnosed with schizophrenia2019Ingår i: Informatics for Health and Social Care, ISSN 1753-8157, E-ISSN 1753-8165, Vol. 44, nr 1, s. 31-47Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    With the expansion of e-health systems to more diverse and heterogeneous contexts and user groups, it is increasingly important to include users in design. Designers recognize the benefits of user participation, but including users with lowered cognitive and social abilities can be difficult. This paper intends to answer how these users can participate in the design of e-health systems. We conducted a case study with stakeholder interviews and design workshops with users diagnosed with schizophrenia to identify and overcome the challenges for participation. From the stakeholder interviews, we identified challenges relating to social interaction, technical experience, cognitive ability, and loss of individuality. We designed workshops that addressed these challenges and identify five strategies for unlocking the design potential of the participants: (1) work together with concrete materials and examples; (2) maintain a positive focus; (3) accept all ideas; (4) maintain and require realism; and (5) use previous interaction. We conclude that, when supported appropriately, it is possible to involve people diagnosed with schizophrenia. We also highlight the difficulty for someone not self-experienced to understand contexts as challenging and sensitive as this, and thus the value of user participation.

  • 48.
    Lindberg, Susanne
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Svedberg, Petra
    Högskolan i Halmstad, Akademin för hälsa och välfärd, Centrum för forskning om välfärd, hälsa och idrott (CVHI).
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab).
    Nygren, Jens M.
    Högskolan i Halmstad, Akademin för hälsa och välfärd, Centrum för forskning om välfärd, hälsa och idrott (CVHI).
    Evaluating Digital Peer Support for Children Cured from Cancer2017Ingår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 33, nr 8, s. 664-676Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article describes a case study of the challenges that emerged from a formative evaluation process with the purpose of evaluating a digital peer support (DPS) service for children between 8 and 12 cured from cancer. The evaluation of DPS for children is particularly challenging. While the literature on evaluation with children is extensive, challenges such as risk assessment that become prevalent in the evaluation of DPS are not highlighted. This case study analyzes how the DPS service was evaluated over the course of two usability tests, a two-week diary study, a focus group interview, and a survey. Challenges relating to ethics, trust, risk assessment, and recruitment emerged during the evaluation process. We identify key strategies to handle these challenges: progression, proxies, and reflection. Performing a multistage evaluation process with progressing sensitivity allowed control of some of the complexities of the context in order to balance the degree of the children’s involvement with the degree of sensitivity. © 2017 Taylor & Francis Group, LLC

  • 49.
    Lindgren, Thomas
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). Volvo Car Corporation, Göteborg, Sweden.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Pink, Sarah
    RMIT University, Melbourne, Australia.
    Berg, Martin
    Malmö University, Malmö, Sweden.
    Fors, Vaike
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Experiencing Expectations: Extending the Concept of UX Anticipation2018Ingår i: Nordic Contributions in IS Research: 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings / [ed] Sune Dueholm Müller & Jeppe Agger Nielsen, Cham: Springer, 2018, Vol. 326, s. 1-13Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry. © Springer International Publishing AG, part of Springer Nature 2018.

  • 50.
    Lindgren, Thomas
    et al.
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). Volvo Cars, Gothenburg, Sweden.
    Fors, Vaike
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Pink, Sarah
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS). Monash University, Melbourne, Australia.
    Bergquist, Magnus
    Högskolan i Halmstad, Akademin för informationsteknologi, Halmstad Embedded and Intelligent Systems Research (EIS).
    Experiencing the Future Car: Anticipatory UX as a Social and Digital Phenomenon2019Ingår i: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 31, nr 1, artikel-id 1Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In order to be innovative and competitive, the automotive industry seeks to understand how to attract new customers, even before they have experienced the product. User Experience (UX) research often provides insights into situated uses of products, and reflections after their use, however tells us little about how products and services are experienced before use. We propose anticipation theory as a way to understand how shared experiences between people in an online discussion forum relate to UX of cars before they are actually experienced in real-life. We took an ethnographic approach to analyse the activities of members of a self-organised web-based discussion forum for Tesla car enthusiasts, to understand how product anticipation emerges in a digital-material setting. Our study identifies how anticipatory experiences create UX of car ownership which evolves through members’ engagement in a self-organised online community enabled through the digitalisation and connectivity of the car, and how such car experiences generate new forms of digital anticipation of the car. We conclude that the shift towards digitalisation of cars and subscription services creates a need for more interdisciplinary research into spatial and temporal aspects, where socially shared anticipatory experiences are increasingly important for the overall UX. © Scandinavian Journal of Information Systems,.

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