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  • 1. Berisha, Meriton
    Companies’ engagement with generation Z through Instagram2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this study is to gain a better understanding of how generation Z perceives the usage of Instagram by the companies to engage with consumers in their brand. This study will be solely focused on Generation Z as they are the most frequent social media users.    

     

    Methodology: This study was conducted by a survey in which 150 from generation Z responded. 

     

    Analysis: In the analysis, the results of the survey are shown in graphs done in Excel.

     

    Conclusion: Generation Z's perception of companies’ engagement with consumers through Instagram is a positive one. They are the most prevalent social media users and see companies’ brands as a part of their social identity.

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