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  • 1.
    Holmén, Magnus
    et al.
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
    Broechner, Jan
    Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden.
    Mokhlesian, Shahin
    Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden.
    Integrating contractor and property developer for product system innovations2017In: Facilities, ISSN 0263-2772, E-ISSN 1758-7131, Vol. 35, no 9/10, p. 511-524Article in journal (Refereed)
    Abstract [en]

    Purpose - The aim of this paper is to explain why construction groups facing opportunities for product system innovations, such as green buildings, may choose to integrate construction and property development, taking on facilities management (FM) for a limited period.

    Design/methodology/approach - Conceptual analysis based on prior literature and illustrated by a single case of integration.

    Findings - For product system innovations, an in-house developer should be more able to reduce uncertainty than independent developers, due to unobservable long-term technological quality for customers, because the property becomes associated with lower risk after having been owned and operated. Alternatives such as building certification systems support incremental innovations, warranties suffer from double moral hazard in the long run and risk allocation in public- private partnership projects often fails to encourage system innovations. Integration allows the contractor to work continuously with innovative projects, developing new capabilities, which allow the firm to signal proficiency to the market, employees and the investment community.

    Research limitations/implications - The phenomenon is new, and further empirical surveys are needed to confirm the hypothetical conclusions drawn here.

    Practical implications - The value of close collaboration between those who develop innovative green building technologies and facilities managers is outlined.

    Originality/value - The relation between the scope of corporate activities in construction groups, technological innovations and FM has not been studied before.

  • 2.
    Pemsel, Sofia
    et al.
    Lund University, Lund, Sweden.
    Widén, Kristian
    Lund University, Lund, Sweden.
    Hansson, Bengt
    Lund University, Lund, Sweden.
    Managing the needs of end-users in the design and delivery of construction projects2010In: Facilities, ISSN 0263-2772, E-ISSN 1758-7131, Vol. 28, no 1/2, p. 17-30Article in journal (Refereed)
    Abstract [en]

    Purpose: The two-fold purpose of this paper is identifying areas of difficulty in managing the needs of end-users in the course of the design and delivery of construction projects and suggesting possible solutions. Design/methodology/approach: The focus of the paper is the interaction between three principal parties: end-users, project leader (a selected end-user) and facility planner (a facilities professional). The context is two projects in the public sector: a university and a hospital. The end-users of both are known from the start and participate in the whole process. The paper is based on a case study comprising 12 interviews - seven end-users and five professionals. Findings: The research shows that during the project's design and delivery, communication and attitudinal problems have to be managed alongside the inherent difficulty of understanding end-users' real needs. To help in managing these issues, facility planners relied heavily on pedagogical and behavioural skills, rather than formalised methods as found in the literature. Practical implications: The findings highlight areas of difficulty for managers and planners and how these areas were handled in practice. Suggestions on how to resolve some of the areas are presented and discussed. Originality/value: Much of the research related to managing end-users focuses on how to extract value from the construction process, for instance providing greater flexibility and improved air quality. This paper concentrates on relations between parties who are central to the briefing, design and delivery process © Emerald Group Publishing Limited.

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