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  • 1.
    Hutchinson, David
    et al.
    Odette School of Business, University of Windsor, Windsor, ON, Canada.
    Singh, Jang
    Odette School of Business, University of Windsor, Windsor, ON, Canada .
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Mysen, Tore
    Oslo School of Management, Oslo, Norway.
    Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach2012In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 5, no 2, p. 229-252Article in journal (Refereed)
    Abstract [en]

    It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met. Copyright © 2012 Inderscience Enterprises Ltd.

  • 2.
    Lee, Tzong-Ru (Jiun-Shen)
    et al.
    Department of Marketing, National Chung-Hsing University, Taichung, Taiwan, ROC.
    Svensson, Göran
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER). Oslo School Management, Oslo, Norway & Deakin University, Australia.
    Mysen, Tore
    Oslo School Management, Oslo, Norway.
    'Antecedents' and 'postcedents' in relation to satisfaction in Taiwanese business relationships2010In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 3, no 2, p. 199-213Article in journal (Refereed)
    Abstract [en]

    The research objective is to test whether satisfaction in business relationships may constitute a mediating construct between trust and commitment on the one hand, and coordination, cooperation and continuity expectancy on the other. The structural relationships are summarised in an AMP-model (i.e., antecedents, mediator and postcedents), the sample at that time consisted of attitudes among leading executives in small and medium-sized companies in Taiwan. The tested structural relationships of the AMP-model complement previous theory and research of antecedents and postcedents in relation to satisfaction in business relationships. One contribution is that the empirical findings indicate that satisfaction in studied buyer-supplier relationships may be seen as a mediating construct between antecedents (such as trust and commitment) and postcedents (such as coordination, cooperation and continuity). Research limitations and suggestions for further research are provided. Copyright © 2010 Inderscience Enterprises Ltd.

  • 3.
    Mysen, Tore
    et al.
    Oslo School of Management, Oslo, Norway.
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Rindell, Anne
    Hanken School of Economics, Helsinki, Finland.
    Billström, Anders
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
    ‘Antecedents’ and ‘postcedents’ in Relation to satisfaction in Norwegian business relationships2015In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 8, no 5, p. 627-642Article in journal (Refereed)
    Abstract [en]

    This study tests whether satisfaction plays an important role as mediator between trust and commitment, and coordination, cooperation and continuity expectance in manufacturer-supplier relationships in Norway. Management in a sample of the 500 largest manufacturer companies was approached by phone to identify key informants and surveys mailed to them. 193 usable questionnaires were received corresponding to a response rate of 38.6%. The results were analysed by structural equation modelling, using SPSS/AMOS 17.0 software. The findings support fairly well the conceptual model tested; trust relates positively to commitment and satisfaction; satisfaction, in turn, relates positively to coordination, cooperation and continuity expectance. However, commitment fails to show any significant relationship with satisfaction. This study makes an important contribution to management and future research about balancing the nomological network of quality constructs in manufacturer-supplier relationships. Results support the major impact trust may have on satisfactory relationships and the importance of satisfaction when establishing well-working governance mechanisms towards gaining enduring relationships.

  • 4.
    Rindell, Anne
    et al.
    Marketing Department, Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland.
    Mysen, Tore
    Oslo School of Management, Oslo, Norway.
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Billström, Anders
    Halmstad University, School of Business and Engineering (SET), Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
    A Validation of Inputs and Outputs of Satisfaction in Business-to-Business Relationships through a Nordic Comparison2013In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 6, no 4, p. 424-443Article in journal (Refereed)
    Abstract [en]

    The purpose of this study was to make an international comparison of business-to-business relationships in Finland, Norway, and Sweden. The focus is on testing: a) the validity and reliability of whether trust and commitment have a positive association with satisfaction; b) whether satisfaction has a positive association with the outputs of specific investments, opportunism, and formalisation. This international study consisted of 1,500 companies. The Finnish, Norwegian, and Swedish sampling frame each consisted of the 500 largest companies, based upon revenue, across multiple industries. The response rate was 38%. Based on the tested model, it was validated that: a) the most solid positive relation is between trust and satisfaction; b) the most solid negative relation is between satisfaction and opportunism. The study indicates that companies should focus on and strive toward solid satisfaction in business relationships to reduce the risk of business partners becoming opportunistic. The study validates previous research comparing cross-country inputs and outputs of satisfaction in business relationships. Copyright © 2013 Inderscience Enterprises Ltd.

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