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  • 1.
    Bas, Turker
    et al.
    Strategic Research Institute of TWC, Istanbul, Turkey.
    Aydinlik, Arzu Ulgen
    School of Business, Istanbul University, Istanbul, Turkey.
    Svensson, Göran
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER). Oslo School of Management, Oslo, Norway.
    Mysen, Tore
    Oslo School of Management, Oslo, Norway.
    Keskin, Nurzahit
    Halkbank of Turkey, Ankara, Turkey.
    RELQUAL in Turkish business relationships – theory testing and measurement model2012In: International Journal of Business Excellence, ISSN 1756-0047, E-ISSN 1756-0055, Vol. 5, no 6, p. 620-638Article in journal (Refereed)
    Abstract [en]

    This study examines a construct of relationship quality (RELQUAL) in Turkish business relationships, and appears to be the first of its kind in this region. The sample frame comprises the 500 largest companies in Turkey based upon revenue across multiple industries. The analysis yield support to the argument that continuity, trust, coordination, opportunism, commitment, formalisation, specific assets, dependence, satisfaction and cooperation are separate constructs that play an important role in creating relationship quality in Turkish business relationships. This study is of managerial and theoretical interest to executives and researchers since it provides a framework of constructs to be considered in corporate efforts in maintaining satisfactory levels of relationship quality, not only in Turkish business relationships, but it may also be applicable in other business relationships and countries. Copyright © 2012 Inderscience Enterprises Ltd.

  • 2.
    Hutchinson, David
    et al.
    Odette School of Business, University of Windsor, Windsor, ON, Canada.
    Singh, Jang
    Odette School of Business, University of Windsor, Windsor, ON, Canada.
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Mysen, Tore
    Oslo School of Management, Oslo, Norway.
    Properties of quality constructs in Canadian business relationships2012In: International Journal of Business Excellence, ISSN 1756-0047, E-ISSN 1756-0055, Vol. 5, no 4, p. 429-443Article in journal (Refereed)
    Abstract [en]

    This paper investigates whether satisfaction, in B2B relationships, is a mediating construct between the antecedents, trust and commitment, and subsequent outcomes. Using data from a survey of Canadian managers and executives, the study tested a structural equation model, the trust, commitment, satisfaction (TCS) model, where the antecedent constructs, trust and commitment, are mediated by the satisfaction construct, which in turn influences coordination, cooperation and continuity or 'consequence' constructs. The tested model indicated an acceptable fit, validity and reliability. The analysis in the present study reinforces the argument that satisfaction plays a mediating role in creating enduring relationships in business contexts. Copyright © 2012 Inderscience Enterprises Ltd.

  • 3.
    Lee, Tzong-Ru
    et al.
    Department of Marketing, National Chung-Hsing University, 250 Kuo Kuang Road, Taichung, Taiwan.
    Svensson, Göran
    Oslo School of Management, P.O. Box 1195, Sentrum, 0107 Oslo, Norway.
    Mysen, Tore
    Oslo School of Management, P.O. Box 1195, Sentrum, 0107 Oslo, Norway.
    RELQUAL in Taiwanese Business Relationships2010In: International Journal of Business Excellence, ISSN 1756-0047, E-ISSN 1756-0055, Vol. 3, no 4, p. 433-451Article in journal (Refereed)
    Abstract [en]

    The objective of this paper is to test a measurement model of RELationship QUALity (RELQUAL) in Taiwanese business relationships. The sample consisted of leading executives in small and medium-sized companies (40-250 employees) in Taiwan. Principally, the respondents were general managers or division managers (e.g., within purchasing, logistics or production). The data, focusing on buyer-supplier relationships, was collected in 2008. A total of 168 questionnaires were returned, generating a response rate of 12%. The goodness-of-fit measures of the tested measurement model of RELQUAL were all found to be well within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were also met. It is concluded that the measurement properties of the RELQUAL applied in Taiwanese business relationships indicate acceptable validity and reliability. Copyright © 2010 Inderscience Enterprises Ltd.

  • 4.
    Pehrsson, Anders
    et al.
    School of Business and Economics, Linnaeus University, Växjö, Sweden.
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Corporate strategy and the environment: fit through teleological approaches2013In: International Journal of Business Excellence, ISSN 1756-0047, E-ISSN 1756-0055, Vol. 6, no 5, p. 572-583Article in journal (Refereed)
    Abstract [en]

    Complexity-based approaches to corporate strategy are particularly important in times of extensive environmental uncertainty where previous corporate predictions and forecasts regarding environmental changes frequently turn out to be invalid. The purpose of the article is to develop a framework that integrates corporate strategy and complexity-based teleological approaches. The framework is accompanied by propositions that contribute to literature by showing what teleological approaches are consistent within different corporate strategies and environmental settings. The propositions represent ways of achieving a fit between the number of freedom degrees in corporate strategy formulation and the level of environmental uncertainty. The application of teleological approaches in the context of corporate strategy generates additional and valuable insights to both theory and practice. Copyright © 2013 Inderscience Enterprises Ltd.

  • 5.
    Rindell, Anne
    et al.
    Marketing Department, Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland.
    Svensson, Göran
    Oslo School of Management, Oslo, Norway.
    Mysen, Tore
    Oslo School of Management, Oslo, Norway.
    Billström, Anders
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
    Satisfaction as a Mediator between Quality Metrics in Manufacturer-Supplier Relationships2014In: International Journal of Business Excellence, ISSN 1756-0047, E-ISSN 1756-0055, Vol. 7, no 1, p. 16-27Article in journal (Refereed)
    Abstract [en]

    The objective of the current study is to test the findings in previous research indicating satisfaction is a mediator between trust and commitment, and among the three important outcomes of coordination, cooperation and continuity expectancy. Researchers contacted a sample of the 1,000 largest companies in Finland and Sweden by telephone to identify key informants, and posted surveys to them. The empirical findings of the current study validate the conceptual model tested; commitment and trust relate positively to satisfaction, and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation and continuity. The validation of the measurement and structural properties of the tested conceptual model is of benefit to other researchers. The empirical findings indicate that to establish lasting relationships of cooperation, and coordination, companies need develop commitment and trust in ongoing relationships to enhance satisfaction. A contribution is the validation of empirical findings in previous research. Copyright © 2014 Inderscience Enterprises Ltd.

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