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  • 1.
    Aggeland, Christoffer
    et al.
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Olsson, Sofia
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Världen med notifikationer: En studie om individers upplevda känslor kring notifikationer på sociala medier2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Social media has increased exponentially since the Internet reached people's homes during the 90's. The social media Facebook alone has 243 million users in Europe, social media also became a primary choice for most users to interact with each other. In a  world where the information flow and each relationship are constant, a flaw emerged in how the social media interacts with the user. To investigate how individuals experience notifications in social media, affect theory by Silvan Tomkins was used and then supplemented by a literature review. The notifications were then examined qualitatively  using tests and  with the help of users in a focus group setting. This study resulted in  a defined set of emotions that individuals experience of notifications as well as  opinions  about  existing  functionality  and  proposed guidelines from a user-centered perspective.

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    Varlden med notifikationer
  • 2.
    Ahlandsberg, Natalie
    et al.
    Halmstad University, School of Information Technology.
    Berntsson, Lisa
    Halmstad University, School of Information Technology.
    Cyberkrig under förstoringsglaset: En kvalitativ studie som utreder begreppet cyberkrig utifrån olika aspekter samt delger privata och statliga aktörers perspektiv på området.2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In an increasingly digitalized world, the virtual reality is becoming as significant as the physical one. Sweden is at the forefront of digitalization, but at the same time, it is slipping behind in cybersecurity. Together, this may mean that warfare also can occur in virtual reality. The concept of cyberwarfare has received increased attention in Swedish media; however, it has become clear that the concept does not have a definition in Sweden. What are the reasons behind this, how can cyberwarfare be alternatively defined, and how does the concept of cyberwarfare relate to Swedish authorities’ defense work in an increasingly digitalized world?

    This qualitative study aims to investigate these questions by sharing the perspectives of private and state actors to contribute to a deeper understanding of the concept of cyberwarfare. This study’s literature and article study, as well as semi-structured interviews, provide an opportunity to examine individuals’ perspectives and other material such as doctrines and reports from various authorities in Sweden and internationally.

    Based on the results of this work, it is concluded that the concept of cyberwarfare is used in the public sphere, but not in a formal context and among state actors. State actors such as the Swedish Armed Forces, MSB, and FOI prefer to use the concept of cyberoperations. Another concept that has proved to be fundamental to creating an understanding of the concept of cyber war is the cyber domain. The authors of this study have defined cyberwarfare as when “a nation or organization in the cyber domain attacks or attempts to damage the digital infrastructure of another nation. The consequences must be equivalent to an armed attack following Article 2(4) of the UN Charter”. 

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  • 3.
    Akram, Asif
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    The Influence Of Generativity On Value Creation – A Study Of Digitized Products2015In: 8th IADIS International Conference on Information Systems / [ed] Miguel Baptista Nunes, Pedro Isaias, Philip Powell, IADIS Press, 2015, p. 51-60Conference paper (Refereed)
    Abstract [en]

    The advancement of digital technologies is driving traditional product oriented businesses to move from selling product to selling solutions. In order to exploit business potentials from technology, it is important to understand the potential of the technology and how it influences the value creation in a digital environment where it is developed and to be deployed. To understand this changing environment, I have studied remote diagnostics as an example of digital technology within the vehicle industry as a source of new value for business. The findings show that digitized products not only helps to solve existing problems in providing services but also provides potential to generate value for new products and services in the networked environment. An implication from the findings for product oriented firms is that value creation with digitized products requires new business processes. Based on the findings, a discussion is presented about how generativity influences value creation via value in design, governance and networking in a digital ecosystem.

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  • 4.
    Akram, Asif
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Towards Servitization in the Age of Digital Innovation: A Case from Vehicle Industry2012Conference paper (Refereed)
    Abstract [en]

    The advancement in digital technologies drives industries to change their core businesses which present number of challenges. One of them is transformation of manufacturing industries towards servitization. This paper reports empirical findings from an on-going project related to servitization in the age of digital innovation. The research study is in the context of the vehicle industry and concerns e-maintenance services based on remote diagnostics technologies. It explores the servitization of vehicle industry in the age of digital innovation. Such innovations embark challenges to innovation environment. A study in this regard has been conducted and it revealed the challenges related to the design, organizational strategy and organizational transformation.

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  • 5.
    Akram, Asif
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Åkesson, Maria
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Bergquist, Magnus
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Balancing Generativity and Control of Digitized Products – A Study of Digitized Buses and Remote Diagnostic ServicesManuscript (preprint) (Other academic)
  • 6.
    Aliqkaj, Luigj
    et al.
    Halmstad University, School of Information Technology.
    Paulsson, Jacob
    Halmstad University, School of Information Technology.
    Utmaningar gällande upplevt förtroende för autonoma bilar: En kvalitativ studie om vilka designutmaningar det innebär gällande upplevt förtroende i det initiativskifte som sker i autonoma bilar2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Artificial intelligence (AI) has been widely integrated, especially in the automotive industry where autonomous cars are becoming more common. As more and more cars get autonomous functions, the drivers' previous role changes. Drivers go from manually operating the car to monitoring it, so that the autonomous functions work. As the driver's role changes, challenges arise for drivers' experiences for autonomous functions. The purpose of the study is to identify these challenges that lead to the question: What challenges does the design of initiative shift in autonomous cars in relation to perceived trust entail? To create understanding, a qualitative study has been conducted where a design ethnographic approach was used as the basis for the presented illustration. The participants in the study were people who own a car with autonomous functions. The study contributes with knowledge of how perceived reliance in relation to the change in initiative that takes place in autonomous cars, which is presented in an illustration. The conclusion reflects societal and ethical challenges regarding the design of autonomous cars. 

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  • 7.
    Almgren Mason, Suzanne
    et al.
    Halmstad University, School of Education, Humanities and Social Science, Center for Social Analysis (CESAM), Social Change, Learning and Social Relations (SLSR).
    Hansson, Agneta
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
    Svensson, Bertil
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Börjesson, Emma
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Bridging Scientific Cultures in a Regional Health Care Context2010In: VIII Triple Helix International Conference on University, Industry and Government Linkages: BOOK OF ABSTRACTS, 2010Conference paper (Other academic)
    Abstract [en]

    Embedded Intelligent Systems (EIS) is the joint research field of the four collaborating laboratories at the School of Information Science, Computer and Electrical Engineering (IDE) at Halmstad University. The research of the four labs is integrated into a strong concerted research environment within embedded systems (EIS) - with a perspective reaching from the enabling technology via new system solutions and intelligent applications to end user aspects and business models. It is an expanding research area with many applications, not least ones that exist in everyday life.EIS is an important research environment contributing to the regional Triple Helix innovation system Healthcare Technology which the region has pointed out as a prioritised development sector. With its strong connections to both established and new, expanding firms hived off from the university, the research environment is active in the Healthcare Technology Alliance, a network of around sixty companies, counties and health care providers in south-western Sweden with the aim of developing the region into a leading arena for the development of health technology products and services. Several projects together with these participants concern both research and technology transfer.An integrated gender and gender equality perspective in innovations within the health technology area is necessary in order to be able to meet the needs of an ageing population with quality innovations. The relevancy of a gender perspective is clear in relation to the fact that about 70% of all those older than 75 years are women. Older women are on average cared for in hospital twice as long as men, partly due to differing disease panoramas, but also because men are more often cared for in the home by a woman while the women who live longer more often live alone. With the expansion of home-help and home nursing new needs follow and it is likely that a gender perspective will become necessary for the development of products and services that can make daily life easier for the elderly. The gender perspective also has relevance from the point of view of care staff. New technology is developed for application within the health and care sector where the larger professional groups consist mainly of women. The technology, most often designed by men, is used by women. With this in mind it is clear that an important aspect of good innovations is that the end users are involved in the innovation process.Based on an awareness of the need for a more articulated gender perspective within the research environment, in order to meet the needs expressed above, an application for a gender inclusive R&D project was handed in to the VINNOVA programme Applied Gender Research in Strong Research and Innovation Environments. The G-EIS project (Gender Perspective on Embedded Intelligent Systems - Application in Healthcare Technology) was approved and started in 2009. The project involves researchers from the EIS research environment as well as representatives from companies and the public sector.The project participants are on the whole agreed on the need for a gender perspective in the R&I environment, but struggle with the meeting of two epistemologically opposed theories of science. The understanding within gender studies that research and production both create reality and are informed by it is not always accepted within the areas of natural science. Engineering and other technological sciences not only consider aspects of science to be separate from reality, but also seek positivistic proof in research, something not always possible in the more qualitative research of the social sciences. Researching how these two perspectives meet within this specific project is the topic of this paper.

  • 8.
    Alyass, Patrik
    et al.
    Halmstad University, School of Information Technology.
    Samuelsson, William
    Halmstad University, School of Information Technology.
    Hur svenska myndigheterna begränsas då de ska agera mot illegal verksamhet på Darknet: -Definition samt myndigheters påverkan -Svenska lagstiftningens begränsningar på myndigheternas arbete2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Darknet is a part of the Deep web, which an unindexed section of the internet. It is in use forvarious purposes, e.g., buying drugs and financial information. The access to Darknet can besubstantially anonymous by using TOR and bitcoin.

    Given anonymity for web browsing, it will directly impact evidence about illicit purchases. So, itmay have a possible effect on law enforcement work, particularly on digital forensic work due tothe limitation of data available. Thus, this study aims to determine what the Swedish government isdoing to stop Darknet trading, along with the limitations from Swedish regulations.

    The focus is thus on criminal prosecution and criminal investigation. The study will be throughconducting interviews with police, lawyer, buyer, and border control to get et their insight andopinion on the chosen topic. Statistical data is from conducting surveys with knowledgeablerespondents from forums.

    Due to this, the work can serve as an essential understanding of how Darknet may impact presentand future criminal investigations. Additional work must be done in the area to solve the potentialimplications, due to this work only examines if there are any impacts

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  • 9.
    Andersson, Simon
    et al.
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Berggren, Karl
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Kommunikation och samarbete inom e-learning: En studie av lärares användning av lärplattformen Blackboard2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    E-­‐learning har de senaste åren blivit ett populärt sätt att bedriva utbildning.Geno me-­‐learning ges möjlighet till flexibelt lärande vilket innebär att studenter kan studera oberoende av geografiska och tidsmässiga aspekter, genom så kallade lärplattformar. Dock har vissa problem med formen på utbildningen upptäcks där brist på kommunikation och samarbete lyfts fram som viktiga faktorer. Studiens syfte var att undersöka hur lärplattformar används av lärare för att stödja kommunikation och samarbete inom e-­‐learningkurser. Genom en empirisk studie bestående av intervjuer med lärare kunde de främsta problemen angående kommunikation identifieras och lösningar på dessa erbjudas. Dessa visar på att möjligheten till direkt kommunikation mellan studenter och gentemot lärare är den främst bidragande faktorn till problemen. Studiens resultat visar på att lärplattformar och lärare borde möjliggöra och främja direkt kommunikation mellan studenter genom såväl design som kursupplägg.

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  • 10.
    Arvidsson, Alfvar
    et al.
    Halmstad University, School of Information Technology.
    Lundgren, Moa
    Halmstad University, School of Information Technology.
    Rekommendationssystemet i centrum: En designstudie om hur förklaringar kan stötta reflektion kring förtroende för rekommendationssystem på sociala medier2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Recommender systems (RS) are implemented on social media to filter information. RS brings the risk that users are only exposed to content that matches their own opinions, which can result in unequal access to critical information. Within social media, RS has become central to the value proposition. This means that social media with RS as a central feature has an impact on social, cultural, and political aspects.

    Trust is a necessity for acceptance of the system. Inappropriately high trust, however, increases the risk of manipulation as it does not provide conditions for a critical approach. Trust can be generated through understanding or persuasion, both of which are possible outcomes of explanations. Design for trust through persuasion increases acceptance but also the risk of inappropriate high trust. Design for trust through understanding is more appropriate from a user perspective, as it allows users to assess what is appropriate trust.

    This study was conducted through a design study method approach where we evaluated how transparent explanations can support users' reflections on trust. The result of the study is five design suggestions to support users' reflections on trust. These design suggestions can be used as guidance for designers in creating interfaces for recommendation systems in social media.

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  • 11.
    Begovic, Lejla
    et al.
    Halmstad University, School of Information Technology.
    Segerhammar, Jenny
    Halmstad University, School of Information Technology.
    Strategic Alignment i en digital era: En studie om hur Robotic Process Automation (RPA) påverkar relationen mellan IT-avdelningen och verksamheten i en organisation2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    More businesses are taking their own initiative to drive a lightweight type of technology in order to be able to fulfill their needs in a faster and more efficient way. A popular example of such a technology is Robotic Process Automation (RPA) used in organization to automate processes. What distinguishes RPA from more traditional techniques is that the robotisation software interacts with the user interface in the same way as a human being does. This means that RPA is not dependent on programming skills and can be managed by the business itself, outside the IT-function. This challenges Strategic alignment, which has been of importance to how organizations built a strategic way of working with IT in the organization to support business processes. This study therefore aims to investigate how the relationship between the IT-function and the business is affected by the introduction of RPA in an organization. The study was based on a qualitative research approach at three different companies. The result showed that the relationship between the IT-function and business is affected by organizational changes that take place when RPA technology is introduced into the business where a new department arises, the RPA-function. The result showed that there is no clear division between the IT department and the business, which means that organizations need to find new ways to cooperate and establish relationships.

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  • 12.
    Bengtsson, Henrik
    et al.
    Halmstad University, School of Information Technology.
    Johansson, Sara
    Halmstad University, School of Information Technology.
    ”Jag vill åka med”: En kvalitativ studie om hur människor med fysisk funktionsnedsättning kan inkluderas i en digital mobilitetskontext2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    MaaS (Mobility as a Service) is often described as an emerging and innovative digital concept for handling future mobility and sustainability challenges. However, the concept is a relatively new phenomenon still in its development stage, focusing on convincing users to choose MaaS over private vehicle ownership. In this belief, however, minority groups such as people with physical disabilities have been less prioritized. The literature review highlights the perceived frustrations of people with physical disabilities due to this problematic deprioritization, but these descriptions are deficient. Through a qualitative interview study with eight respondents, an increased and more in-depth understanding of the subjective first-hand experiences of using mobility services by people with physical disabilities has been created, which is also the purpose of this study. From this knowledge from collected empirical data and insights from the literature study, two design implications have been identified and explored: Distribution of digital information and Fair premises. 

    These design implications are intended to be used both in developing current mobility services with associated digital applications and in future visions of integrating the majority of mobility services in a common digital platform, for example, MaaS. The design implications thus become essential to consider in order to promote a more inclusive society where these types of mobility services and future concepts do not exclude anyone, both in terms of the actual use of the services and their development. 

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  • 13.
    Bengtsson, Jonas
    et al.
    Halmstad University, School of Information Technology.
    Homovic, Enesa
    Halmstad University, School of Information Technology.
    Co-Creating value: Motivation till att delta i Co-Creation via ett innovation community2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In recent years, organizations have begun to work with consumers to jointly develop ideas and create new products. The organization co-create a value with consumers, also known as co-creation. This approach has become increasingly common, thanks to the development of Web technology. Organizations can now create innovation together with consumers online, for example through innovation communities. The aim of the study was to examine what motivates users in the organization driven online communities to participate in co-creation. This is to give greater insight into how an innovation community can be created to motivate consumers to contribute to co-creation. To answer this research question, we conducted a netnographic study consisting of observations and interviews. The study showed that users are motivated by both intrinsic and extrinsic motivational factors and that they co-operate. As confirmed by previous studies we also see the importance of interaction from the organization. In this thesis we address issues that can affect users' motivation to contribute. We also discuss the importance of the extrinsic motivational factors and how they affect the users’ intrinsic motivation.

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    Co-Creating value: Motivation till att delta i Co-Creation via ett innovation community
  • 14.
    Bentes, João
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), CAISR - Center for Applied Intelligent Systems Research.
    Service platform for continuous delivery of assisted living systems2016In: Middleware Doctoral Symposium'16: Proceedings of the Doctoral Symposium of the 17th International Middleware Conference, New York: Association for Computing Machinery (ACM), 2016, article id 6Conference paper (Refereed)
    Abstract [en]

    A smart home has potential to support independent living of elderly people in their preferred living environments. However, smart home systems do not fully address the aims of Ambient assisted living (AAL), mainly due to limited support outside the home. This need of continuous delivery of assistance for elderly people on the go require technology which extends the home into the society. This ongoing work proposes to identify the architectural requirements for a service platform being able to continuously deliver assistive services at home and beyond. © 2016 Copyright held by the owner/author(s). Publication rights licensed to ACM.

  • 15.
    Bergquist, Magnus
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Henriksen, H. Z.
    Copenhagen Business School, Copenhagen, Denmark.
    Ojala, A.
    University of Jyväskylä, Jyväskylä, Finland.
    Vassilakopoulou, P.
    University of Agder, Kristiansand, Norway.
    SJIS Mission: Topical areas and research approaches2018In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 30, no 2, p. 3-4Article in journal (Refereed)
  • 16.
    Bergquist, Magnus
    et al.
    Viktoria Institute, Gothenburg, Sweden.
    Ljungberg, Jan
    Viktoria Institute, Gothenburg, Sweden.
    Genres in Action: Negotiating Genres in Practice1999In: Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences, 1999. HICSS-32. (Volume:Track2), Los Alamitos, Calif.: IEEE Computer Society, 1999, Vol. Track2Conference paper (Refereed)
    Abstract [en]

    Presents the initial findings of a genre-based case study at a large Swedish company, with a record of early use of internal e-mail (1982). The design of the particular e-mail system was closely mapped to the organizational hierarchy. One of our informants kept one week of incoming e-mail messages. We then asked questions about each message and how it related to the work of the informant and to the organization. Based on the messages and the interviews, we clustered the messages into different genres. Most of the literature on genres of organizational communication has focused on the genres themselves, e.g. e-mail messages constituting different instances of genres. We found, however, that many messages, rather than being instances of genres, were part of informal conversations. In these conversations, however, it was common to discuss and negotiate which genres were appropriate to use in different situations. © 1999 IEEE

  • 17.
    Bergquist, Magnus
    et al.
    The Viktoria Institute, Göteborg, Sweden.
    Ljungberg, Jan
    janl@viktoria.informatik.gu.se.
    The power of gifts: organizing social relationships in open source communities2001In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 11, no 4, p. 305-320Article in journal (Refereed)
    Abstract [en]

    In writings on the open source software development model, it is often argued that it is successful as a result of the gift economy that embraces activities in online communities. However, the theoretical foundations for this argument are seldom discussed and empirically tested. Starting with the ‘classic’ theories of gift giving, we discuss how they need to be developed in order to explain gift-giving practices in digital domains. In this paper, we argue that the gift economy is important, not only because it creates openness, but also because it organizes relationships between people in a certain way. Open source software development relies on gift giving as a way of getting new ideas and prototypes out into circulation. This also implies that the giver gets power from giving away. This power is used as a way of guaranteeing the quality of the code. We relate this practice to how gifts, in the form of new scientific knowledge, are given to the research community, and how this is done through peer review processes. © 2001 Blackwell Science Ltd

  • 18.
    Bergquist, Magnus
    et al.
    Knowledge Management Group, Viktoria Institute, Gothenburg, Sweden.
    Ljungberg, Jan
    Knowledge Management Group, Viktoria Institute, Gothenburg, Sweden.
    Lundh-Snis, Ulrika
    Laboratorium for Interaction Technology, Trollhättan Uddevalla University, Uddevalla, Sweden.
    Practising peer review in organizations: a qualifier for knowledge dissemination and legitimization2001In: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 16, no 2, p. 99-112Article in journal (Refereed)
    Abstract [en]

    A key issue in many organizations is how to disseminate information in an effective way and, more importantly, how to make use of this information in order to create new knowledge. One way of addressing this problem is to focus on how information is socially transformed into knowledge. This includes how knowledge is handled in practice and how the knowledge produced is qualified as being something worth knowing and acting upon. Two well-established practices for doing this are the refereeing system and the peer review process. These are used in scientific communities as a means of validating and legitimating knowledge, for example by reviewing journal papers before publishing or project proposals before granting funds, etc. This paper argues that peer review is a useful concept when looking at knowledge creation and legitimization in organizations. The social meaning of peer review is to legitimize new knowledge by organizationally sanctioning it and thereby creating a platform for collective sense making. This paper uses an example from a field study in a pharmaceutical company in order to illustrate this argument. The study took place in a quality support department where the quality of health care products and processes was assessed. The organization had a need for fast and reliable updating of information that could influence how the production process of pharmaceuticals should be carried out. In order to cope with these problems the department established an 'evaluation loop', which shared several characteristics with the peer review process.

  • 19.
    Bergquist, Magnus
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Ljungberg, Jan
    University of Gothenburg, Gothenburg, Sweden.
    Remneland, Björn
    University of Gothenburg, Gothenburg, Sweden.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden.
    From e-government to e-governance: social media and public authorities legitimacy work2017In: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, p. 858-872Conference paper (Refereed)
    Abstract [en]

    Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.

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  • 20.
    Bergquist, Magnus
    et al.
    University of Gothenburg, Gothenburg, Sweden.
    Ljungberg, Jan
    University of Gothenburg, Gothenburg, Sweden.
    Remneland Wikhamn, Björn
    University of Gothenburg, Gothenburg, Sweden.
    Rolandsson, Bertil
    University of Gothenburg, Gothenburg, Sweden.
    The Playful Police: The Role of Social Media in Public Institutions’ Legitimacy Work2015Conference paper (Refereed)
    Abstract [en]

    Public authorities are rarely associated with creativity and playfulness. Rather, it can be threatening civic legitimacy. With the introduction of social media, a new channel opens possibilities for officers to meet the public and interact in more personal and creative ways than previously. Social media platforms like Facebook, Instagram and Twitter, have become important in people’s everyday lives as well as for organizational use. These technologies encourage self-expression, and allow users to create and share content, to comment and show appreciation or dislike of content. It also makes social networks visible. For public authorities, social media is a double-edged sword. It is a promising technology for dialogue with the citizens, but it may also facilitate the mobilization and coordination of criticism from the public. This is due to the dynamics and disruption afforded by the social media platforms. With the Swedish police officers’ Facebook interaction as empirical setting, the aim of this paper is to discuss how the increased use of social media affects the police’s legitimacy work. The study contributes with a deeper understanding of the interplay between social media and competing value logics in the context of public authorities, as it highlights the institutional tensions between official authority and playfulness. The empirical example of the police is used to show how social media creates new possibilities for creativity and playfulness.

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  • 21.
    Bergquist, Magnus
    et al.
    Viktoria Institute, Gothenburg, Sweden & SSKKII, Department of Ethnology, Gothenburg University, Sweden.
    Mörck, Magnus
    SSKKII, Department of Ethnology, Gothenburg University, Sweden.
    From fever to flu: the rhetoric of reporting Asia in a Swedish business magazine1999In: AI & Society: The Journal of Human-Centred Systems and Machine Intelligence, ISSN 0951-5666, E-ISSN 1435-5655, Vol. 13, no 3, p. 235-246Article in journal (Refereed)
    Abstract [en]

    In this paper some aspects of the stereotyping of China and Japan are explored by using a sample of articles from a Swedish business magazine. The main objective is to show how stereotypes are adapted to capture new developments in economy and technology. During the years of high hopes for the largest Asian economies, stereotypes proved to be far from timeless and unchanging. Also a large number of metaphors were used to express perceived similarities between East and West, further undermining tradi-tional Western understanding of Asia as inert and eternally different. The recent decline of Japan put an end to this, creating a return to a vocabulary of cultural characterisations and explanations. © 1999 Springer-Verlag London Limited.

  • 22.
    Berntsson, Cajsa
    et al.
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Kjellson, Alice
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Utmaningar med responsiv webbdesign: En studie i webbyråmiljö2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The variety of devices for web use increases, but some web sites are still being developed with PC:s as their only priority. Responsive web design is a way of developing web sites for all devices on the market, and therefore creating new opportunities for web development. The area is still new and relatively unexplored, and there are challenges that can be difficult to address. The thesis maps out challenges found in scientific literature, and confirmes or denies and supplements identified challenges through an empirical study. The thesis concludes with an introduction to a framework with challenges in responsive webdesign.

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  • 23.
    Björk Roth, Emilia
    Halmstad University, School of Information Technology.
    Children’s Experience through Digital Entertainment Systems: Implementing game elements to make it fun to learn2023Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The way children are playing and learning is changing, and children are now experiencing digital technologies both at home and in educational environments. This study explores how today’s children experience learning through digital entertainment systems (DES). It is therefore possible to use the results of this study as a starting point for future research. By exploring separate topics in greater detail in order to gain a deeper understanding of the processes of learning, and the benefits of digital entertainment systems, which provide an overview of children's learning experiences and skills. 

    The purpose of this study is to examine how a digital entertainment system can be designed to improve children's experience when using a golf simulator. Using the golf simulator as an example and starting point, this will provide knowledge and a greater understanding of how children experience learning in certain environments. The study will present four game elements in the golf simulator Toptracer, to make the children more motivated to learn the theoretical and practical aspects of golf. These game elements will be able to be modified and applied in other environments to improve children's learning experience.

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  • 24.
    Bygstad, B.
    et al.
    Department of Informatics, University of Oslo, Oslo, Norway.
    Øvrelid, E.
    Department of Informatics, University of Oslo, Oslo, Norway.
    Lie, T.
    Østfold Hospital, Grålum, Norway.
    Bergquist, Magnus
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Developing and Organizing an Analytics Capability for Patient Flow in a General Hospital2019In: Information Systems Frontiers, ISSN 1387-3326, E-ISSN 1572-9419Article in journal (Refereed)
    Abstract [en]

    Much of the information produced in hospitals is clinical, and stored for the purposes of documentation. In practice, most of it is never used. The potential of analytics is to reuse this information for other purposes. This is easier said than done, because of technical, semantic, legal and organizational hindrances. In particular, hospitals are not organized to leverage the value of big data. In this study we ask, how can we conceptualize analytics as an integrated part of hospital processes? And, how can we develop and organize an analytics capability in a large hospital? Our empirical evidence is a longitudinal study in a high-tech hospital in Norway, where we followed the development of an analytics capability, and assessed the organizational benefits. We offer two findings. First, we show how the analytics process interacts with the hospital logistics processes in a sense- and respond cycle. Second, we demonstrate how analytics capability is built on the institutionalized network of technology, an analytics team and the administrative and clinical decision makers. © 2019, Springer Science+Business Media, LLC, part of Springer Nature.

  • 25.
    Bygstad, Bendik
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab). University of Oslo, Oslo, Norway.
    Bergquist, Magnus
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Horizontal Affordances for Patient Centred Care in Hospitals2018In: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, p. 3170-3179Conference paper (Refereed)
    Abstract [en]

    While it is generally accepted that patient centred care should be the guiding principle for the delivery of health services, it is not yet clear how this should be digitalised. What is clear, however, is that the current IT solutions are not satisfactory. In this research, we suggest the affordance construct as an analytical lens to understand how technological artefacts and human agency can generate action possibilities to support horizontal process innovation by asking: (i) which affordances enable digitalisation of patient centred healthcare, and (ii) how can these identified affordances be leveraged to innovate patient centred digital hospitals.

    Our empirical evidence is a comparative study of two hospitals in Sweden and Norway. Our theoretical contribution is the identification of six horizontal affordances for patient centred care. The practical contribution is that horizontal affordances emerge through configurations of human actors and lightweight IT solutions, loosely coupled to heavy weight systems.

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  • 26.
    Cancro, Elena
    et al.
    Halmstad University, School of Information Technology.
    Persson, Sebastian
    Halmstad University, School of Information Technology.
    Det sociala mediepusslet: En kvalitativ studie om användares upplevelser av aktiviteter på sociala medier2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sociala medier (SM) har påvisat sig ha ett negativt såväl som ett positivt inflytande på användares psykiska hälsa. Således har SM’s relation till användares psykiska hälsa varit, och fortsätter vara, ett väldiskuterat och relevant ämne inom forskningsvärlden. Tidigare studier har grundat sig i den gamla aktiv-passiva modellen, som använts för att studera området. Emellertid har modellen mottagit kritik för att inte på ett korrekt sätt avbilda verkligheten, således har den utökade aktiv-passiva modellen utvecklats för att bemöta den gamla modellens bristfälligheter. Syftet med denna studie är att studera hur unga vuxna upplever aktiviteter på SM i relation till deras psykiska hälsa med hjälp av den utökade modellen. Genom att utforska detta med den utökade modellen som teoretisk grund kan användares upplevelser av aktiviteter på SM studeras på ett nyanserat sätt, och en ökad förståelse för unga vuxnas SM användning kan skapas för att kunna bidra till en mer hållbar användning. En kvalitativ studie har utförts för att utforska unga vuxnas upplevelser av aktiviteter på SM i relation till deras psykiska hälsa. Studien resulterade i insikter om hur användare upplever de olika aktiviteterna

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  • 27. Carlsson, André
    et al.
    Stray Andreasson, Fanny
    Tv:n står på som sällskapsljud: En studie om hur överkonsumtion kan belysas genom provokativ digital design2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Today, we live in a world where overconsumption has drained the Earth's resources. Peopleare being urged to become more aware of their energy consumption, and the EU is fundingwork for more sustainable design, but more work is needed.

    Provocative design is a growing area that has been shown to both increase users' commitmentand awareness and motivate reflection. There’s also an interest for implementing provocativedesign in digital design that has grown larger. We see potential in combining provocativedesign and digital design to make users more aware about their energy consumption and helpthem reflect over it.

    This study has examined how provocative design can be implemented in a digital design tohighlight overconsumption. By studying the respondents' reactions, we saw that it is possible,with an understanding of provocative design, the context and the target group, to create adigital provocative design that can illuminate the problem for users and make them reflect.We saw a strong connection to the social contexts and therefore also offer suggestions forfuture research.

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  • 28.
    Carlsson, Malin
    et al.
    Halmstad University, School of Information Technology.
    Jansson, Linda
    Halmstad University, School of Information Technology.
    Wallström, Max
    Halmstad University, School of Information Technology.
    Hur Ryssland använder desinformation - en fallstudie om konflikten med Ukraina2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The conflict between Russia and Ukraine has been ongoing since 2014, the focus in this paper is the spread of disinformation. Russia's capability to spread their disinformation is partly because of how the Russian media is structured, it's structured in such a way that lets the government control it. In this report the authors also interviewed two Swedish government agencies, Myndigheten för Psykologiskt Försvar and Försvarshögskolan. These interviews were conducted to deepen the authors' understanding of the agencies' views on these kinds of problems. They helped the authors gain a deeper understanding of cultural differences and why they have succeeded and failed in the past. The paper also highlights the importance of the digital medium and how Russia is using so-called Internettrolls to further their agenda. To understand Russia's disinformation campaigns the authors also look at earlier events, such as MH17. The authors also discuss Russian media outlets that spread their disinformation.

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  • 29.
    Cheung, Jonas
    et al.
    Halmstad University, School of Information Technology.
    Persdotter, Helena
    Halmstad University, School of Information Technology.
    Designprinciper för att stödja nyanlända genom hybrida digitala kamratstöd2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sociala medier med sina över två miljarder användare världen över har möjliggjort en väg för hälsorelaterade insatser. Trots att undersökningar om dess användning för hälsorelaterade ändamål är begränsad finns det fördelar. Exempelvis erbjuder sociala medier samarbete mellan olika användare och ger möjligheter för individer att dela sina historier och erfarenheter med andra. Det blir likt ett digitalt kamratstöd som är en typ av socialt stöd som sammankopplar människor med liknande bakgrunder eller upplevelser genom kommunikation, empati, förtroende, känslomässigt stöd, och råd. Digitalt kamratstöd kan specifikt vara lämpligt för nyanlända, en målgrupp som möter utmaningar när det kommer till kommunikation, ekonomisk integration, lokalisering och som dessutom möter en fragmenterad stödsektor. En hybrid av de båda mediumen sociala medier och traditionella digitala kamratstöd efterlyses och det behöver undersökas vilka komponenter som ska kombineras. Därtill behöver kontextuella och kulturella faktorer hos nyanlända undersökas för hur digital teknik kan stödja dem.

    Denna studie ämnar undersöka hur hybrida digitala kamratstöd kan designas för att stödja nyanlända genom att använda komponenter från både sociala medier och traditionella digitala kamratstöd. En studie med en kvalitativ ansats har genomförts där insamlad data har legat till grund för designmål och designutmaningar. Dessa applicerades i en prototyp som sedan utvärderades av tio testpersoner. Utifrån utvärderingen identifierades fem teman som efter en analys sammanfattades som fyra designprinciper: tolerans, kontroll, transparens och tillförlitlighet. Designprinciperna bidrar med kunskap om hur digitala hybrida digitala kamratstöd kan designas för att stödja nyanlända. 

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  • 30.
    Chowdhury, Soumitra
    et al.
    Linnaeus University, Växjö, Sweden.
    Åkesson, Maria
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Thomsen, Michel
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Service innovation in digitalized product platforms: An illustration of the implications of generativity on remote diagnostics of public transport buses2021In: Technology in society, ISSN 0160-791X, E-ISSN 1879-3274, Vol. 65, article id 101589Article in journal (Refereed)
    Abstract [en]

    The digitalization of products stimulates service innovation and new business opportunities for industrial manufacturing firms. These opportunities are driven by generativity, which denotes digital technology's capacity in enabling organizations to innovate. While generativity on the one hand provides opportunities for digital service innovation, on the other hand, it challenges the traditional business logic of industrial manufacturing firms. The traditional stable product-centric businesses where resources of a product platform are controlled by industrial manufacturing firms become destabilized and driven towards a flexible service innovation. The aim of this research is to explore the implications of generativity for service innovation in digitalized product platforms. We show the paradoxical relationship between generativity and control by following a bus manufacturer's endeavor in service innovation with digitalized public transport buses. We contribute with empirical illustrations of the implications for service innovation with three different degrees of control in digitalized product platforms. © 2021 Elsevier Ltd.

  • 31.
    Chronwall, Anton
    et al.
    Halmstad University, School of Information Technology.
    Haapala, Jacob
    Halmstad University, School of Information Technology.
    Brolle ny på jobbet: En studie om RPAs påverkan på digital arbetsmiljö2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Den ökade datakraften och digitaliseringen av arbete har bidragit till möjligheten att automatisera processer. En metod för att automatisera processer är med Robotic Process Automation (RPA), vilket utför regelstyrda uppgifter baserat på detaljerade processbeskrivningar. Användningen av RPA blir allt vanligare inom den offentliga sektorn. Ett exempel på detta är Trafikverket som infört RPA för att automatisera processer med målet att frigöra tid för medarbetare. Denna studie har undersökt vad Trafikverkets införande och användning av RPA har inneburit för den digitala arbetsmiljön. Studien har undersökt detta genom att genomföra intervjuer med medarbetare som påverkats till följd av införandet och användning av RPA eller varit delaktig i införandet av RPA-lösningen.

    Studiens bidrag skapar en ökad förståelse för vad införandet och användandet av RPA har för konsekvenser på digital arbetsmiljö i organisationer i den offentliga sektorn genom att presentera tre konsekvenser. Studien visar att användningen av RPA kan resultera i en initial oro och en upplevd minskad anställningstrygghet bland medarbetarnas. Nya arbetsuppgifter kan uppstå till följd av införandet av RPA, dessa kan upplevas som monotona och irritationsmoment av medarbetarna. Slutligen kan det innebära att medarbetare får mer tid till varierande och kvalificerade arbetsuppgifter med möjlighet till kompetensutveckling. Detta resulterar i att medarbetarna uttrycker en ökad förändringsbenägenhet gentemot fortsatt automatisering med RPA.

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  • 32.
    Croner, Alexander
    et al.
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Wessman, Jonathan
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Skeuomorphism: En Studie om Realistiska Designinslag i Digitala Gränssnitt2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Skeuomorphism is a relatively new concept in interaction design. Skeuomorphism isa design style that aims to mimic realistic objects to develop and create certaineffects and experiences, such as implicitly communicate an understanding to theuser. The literature review showed that no one has studied how users experiencethese elements and the effects that are promised are only speculations. This essayexamines how users experience the elements of skeuomorphism in digitalinterfaces. The study was conducted using the methods think-aloud and interviewsto answer the question, “How do users experience elements of skeuomorphism indigital graphical interfaces?” . The study resulted in six aspects which presents howusers experience the elements of skeuomorphism.

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  • 33.
    Cronquist, Björn
    et al.
    Lund University, S-22100 Lund, Sweden..
    Johansson, Lars-Olof
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    The CILO method: firm-supportive research approach enhancing enterprise performance2010In: Knowledge Management and Innovation: A Business Competitive Edge Perspective - Proceedings of the 15th International Business Information Management Association Conference, IBIMA 2010, Vols. 1-3 / [ed] Soliman, K S, International Business Information Management Association (IBIMA), 2010, Vol. 2, p. 1239-1251Conference paper (Refereed)
    Abstract [en]

    This paper describes a case of collaboration between academia and business firms in supporting innovation processes based on the CILO method, named after the CILO project (communication in learning organizations). The CILO method is an example of firm-supportive research approach. We describe the outcomes related to enhancing enterprise performance from applying the CILO-method in relation to one of the partner companies. The aim of the paper is to describe and discuss the concept of firm-supportive research in relation to the concept of innovation and to demonstrate how the specific characteristics of this research approach can enhance enterprise performance in one of our partner companies, Flower Systems Ltd.

  • 34.
    Dahlin, Jonas
    et al.
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Pettersson, Jonatan
    Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE).
    Webbyråers omvärldsanalys: Hur webbyråer håller sig à jour med utvecklingen på webben2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Webbyråer arbetar inom en bransch som ständigt förändras. Nya tekniker och tjänster uppkommer dagligen, vilket gör att det kan vara svårt att hålla sig à jour med utvecklingen som sker på webben. Det finns många strategier för att hålla sig à jour för andra branscher men dessa är svåra att applicera på webbyråer då de har en tendens att arbeta ad hoc. Denna uppsats riktar sig till att beskriva hur webbyråer arbetar för att hålla sig à jour med utvecklingen på webben. Uppsatsen genomfördes med en kvalitativ ansats, där fyra olika respondenter från fyra olika webbyråer blev intervjuade. Den empiriska studien bygger på en litteraturstudie där uppsatsens problematik undersöktes. Detta resulterade i tre teman som blev grunden för intervjustudien. Utifrån resultatet gjordes en empirisksammanställning som sedan analyserades, där empirin återkopplades till litteraturstudien. Analysen visade att webbyråer arbetade efter kundens kravspecifikation, projektbaserad arbetsform och använde sig av ad hoc mässigt agerande, vilket gjorde att de höll sig à jour. Det visade sig även att webbyråers arbetssätt hade likheter med traditionella omvärldsstrategier. Resultatet av denna uppsats blev en beskrivning med tre punkter gällande hur webbyråer arbetar för att hålla sig à jour med utvecklingen på webben. 

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  • 35.
    Dalsmyr, David
    et al.
    Halmstad University.
    Weberg, Oliver
    Halmstad University.
    Design av social mjukvara för att främja samarbete i en vårdkontext2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Collaboration between caregivers is a must to make it possible to deliver high-quality care to care recipients, but if the collaboration fails, the care recipients risk suffering. One way to promote collaboration is through social software, which, due to its communicative and relational properties, has shown positive results regarding the ability to promote collaboration within various organizations and professional areas. Previous research on social software in healthcare has focused on healthcare requirements and care recipients, and partly neglected the collaboration between caregivers in real work processes. Care-related professions also include several ethical and legal adjustments, which have led to complex services that will be used in environments full of disruptions. This study was conducted with a design study methods approach, in which design elements from aspects of collaboration in the form of trust, communication and awareness were implemented in a prototype to investigate how collaboration can be promoted in a healthcare context. The healthcare context in which the study was conducted was a facility for activities of daily living stationed in Sweden. The study resulted in seven design proposals for how social software in healthcare can be designed to promote collaboration.

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  • 36.
    Deraz, Hossam
    et al.
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).
    Awuah, Gabriel
    Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).
    Gebrekidan, Desalegn Abraha
    Skövde University, Skövde, Sweden.
    Factors Predicting Consumers’ Assessment of Advertisements on Social Networking Sites2015In: International Journal of Digital Information and Wireless Communications (IJDIWC), ISSN 2225-658X, E-ISSN 2225-658X, Vol. 5, no 2, p. 111-123Article in journal (Refereed)
    Abstract [en]

    Marketers act on social networking sites (SNSs) in order to be more efficient in merchandising their products and/or services. Even so, the scope of the published studies regarding the assessment of advertisements on social networking sites (SNAs) is limited. Consequently, the present study aimed to consider credibility and interactivity, in addition to information, entertainment and irritation values, as main factors for consumers’ assessment of SNAs, as perceived by SNSs’ users.An analysis of empirical data helped to identify four main factors for assessing SNAs. These were: information value, entertainment value, credibility value and interactivity value. Irritation value was the only factor that had no significant effect on the assessment of SNAs. Furthermore, based on the beta coefficients, the information and entertainment values of SNAs, in conjunction with credibility and interactivity values, had different outcomes from previous studies. Consequently, the interactivity value was the strongest among the four predictors for assessing SNAs.

  • 37.
    Eaton, Ben
    et al.
    Department of IT Management, Copenhagen Business School, Copenhagen, Denmark.
    Elaluf-Calderwood, Silvia
    Department of Management, The London School of Economics and Political Science, London, Great Britain.
    Sørensen, Carsten
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab). Department of Management, The London School of Economics and Political Science, London, Great Britain & University West, Trolllhättan, Sweden.
    Yoo, Youngjin
    Fox School of Business, Temple University, Philadelphia, United States.
    Distributed Tuning of Boundary Resources: The Case of Apple’s iOS Service System2015In: MIS Quarterly, ISSN 0276-7783, Vol. 39, no 1, p. 217-243Article in journal (Refereed)
    Abstract [en]

    The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource-integrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure can secure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering’s (1993) and Barrett et al.’s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple’s iOS service system. We conduct an embedded case study of Apple’s iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.

  • 38.
    Ebbesson, Esbjörn
    Halmstad University, School of Information Technology.
    Engaging in Urban Living Lab Co-design2023Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Urban Living Labs (ULL) have become a common way to address wicked design challenges within the future mobility, and smart city context. The move toward ULL is part of a paradigm shift away from focusing purely on the IT-artifact, innovation, and user-centeredness toward focusing on the urban context and the construction of a place as a social context rather than implementation of a product or service in isolation.

    This shift requires diverse sets of stakeholders with different backgrounds to come together to address wicked design challenges collaboratively tied to specific urban contexts. However, the change toward ULLs also brings unique qualities to collaborations. For example, it is often hard to generalize or transfer findings from one ULL to another. In addition, it requires new modes of thinking and acting concerning the value of bottomup approaches anchored in context.

    Therefore, a core challenge for impactful work in an ULL, is to find ways to retain stakeholders’ local engagements and ways of doing collaborative design beyond the ULL project to create ripple effects. This thesis tweaks this challenge into a question that aims at investigating what a locally contextualized ULL set-up means for the involved stakeholders from a participatory perspective by asking: How can we understand engagement in ULL co-design, and how can this engagement be retained beyond the Living Lab? The question was explored through a design ethnographic approach in a ULL, where citizens, city representatives, car manufacturers, and representatives from public transport worked together to explore future mobility services. The research question is addressed through a description of how stakeholder engagement played out in the ULL along with an analysis of the dynamics of co-design as a co-appropriation process within the ULL, which enabled stakeholders to engage in a social context across sectors and disciplines to co-learn ways of appropriating findings from the ULL as an explorative way of working. Co-appropriation is described as a process moving from acclimatization towards cogitation in co-design, with patching as an activity that supports the process. The thesis also elaborates on how findings from a ULL can be retained and scaled beyond the Living Lab through transformation games, as an example of a patching activity.

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  • 39.
    Ebbesson, Esbjörn
    Halmstad University, School of Information Technology.
    OSMaaS Toolkit: Designing Open and Self Organising Mechanisms for Sustainable Mobility as a Service2024Report (Other (popular science, discussion, etc.))
    Abstract [en]

    The project Open and Self Organizing Mechanisms for Sustainable Mobility as a Service (OSMaaS) ran between 2020 and 2024, hosted by Halmstad University and funded by The Knowledge Foundation. The project was a collaboration between researchers from service design, design ethnography, business model innovation, and intelligent systems, and the companies Volvo Cars, WirelessCar, Polestar, and Devoteam. One of the project’s outputs is the OSMaaS Service Design Framework that integrates research from the different activities in the project into a toolkit for service designers. This booklet provides a guide for how to apply the framework. Each canvas can be used standalone or in any order, but our experience is that the framework is most powerful when following the design process presented here. The canvases can be downloaded from the OSMaaS webpage and are free to use. 

  • 40.
    Ebbesson, Esbjörn
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Bergquist, Magnus
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
    Changing Boundaries in Virtual (Open) Innovation Work2014In: Proceedings of the 20th Americas Conference on Information Systems, 2014Conference paper (Refereed)
    Abstract [en]

    Co-creation and open innovation is changing the context for virtual work and the role of culture in boundary spanning. Organizations that are opening up to embrace a more open way of innovating often meet heterogeneous stakeholders. Culture in IS research is often analyzed on an organizational level, however, boundary spanning in innovation work calls for theorizing culture on several levels. This study addresses the role of culture in a boundary spanning innovation project within the newspaper industry where end-users and newspaper representatives collaborated to design a new e-service.We apply grid-group theory to unfold the complexity of virtual open innovation and conclude that stakeholders from both inside and outside the organization need to cross cultural boundaries to align themselves with other actors in order to help facilitate collaboration. The findings indicate that boundary spanners move between cultural positions based on differing cultural values in relation to other involved stakeholders.

  • 41.
    Ebbesson, Esbjörn
    et al.
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Ihlström Eriksson, Carina
    Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
    Co-creating Innovative UGC Services with the Media Industry2013In: Proceedings of the Annual Hawaii International Conference on System Sciences, Piscataway: IEEE Press, 2013, p. 3057-3066, article id 6480212Conference paper (Refereed)
    Abstract [en]

    In this paper, we identify challenges of involving different stakeholders in distributed co-creative open innovation processes and discuss how these challenges can be handled. In the LoCoMedia project, researchers, newspaper representatives and readers/users have co-created innovative user generated content (UGC) services. With a Living Lab approach with the user in focus in a real life setting, we have experimented with different ways of involving different stakeholders in nine experimental UGC projects. The study concludes that careful recruitment, face to face meetings as a compliment to online activities, heterogeneous participant groups, feedback and careful selection of a flexible online platform is important aspects for involving different stakeholders in co-creating innovative processes. © 2012 IEEE.

  • 42.
    Ebbesson, Esbjörn
    et al.
    Halmstad University, School of Information Technology.
    Lund, Jesper
    Halmstad University, School of Information Technology.
    Smith, Rachel Charlotte
    Aarhus University, Aarhus, Denmark.
    Dynamics of Sustained Co-Design in Urban Living LabsManuscript (preprint) (Other academic)
    Abstract [en]

    Urban Living Labs (ULL) is increasingly applied to tackle wicked design challenges in smart cities and smart mobility contexts. A persisting challenge for ULLs in urban contexts is creating engagement and scale research insights and design findings. Drawing on a case study concerned with the co-design of future mobility services where private and public sectors collaborated to explore future mobility in two different user communities, we explore co-design and scaling dynamics on the micro-level from a participatory infrastructure perspective. Based on the findings, we introduce the concepts of patching and cogitation. Cogitation is defined as a reflective state, which revolves around the act of embracing co-design methods and logic to address a design challenge. Patching is described as an activity that aids in scaling findings and insights from ULLs to support cogitation within the ULL, and the sustaining of findings into other contexts. We argue that the concepts of patching and cogitation can help researchers and practitioners understand the micro-dynamics of engaged co-design and scaling dynamics and provide support when planning, managing, and analysing participatory infrastructures such as ULLs.

  • 43.
    Ebbesson, Esbjörn
    et al.
    Halmstad University, School of Information Technology.
    Lund, Jesper
    Halmstad University, School of Information Technology.
    Smith, Rachel Charlotte
    Dynamics of sustained co-design in Urban Living Labs2024In: CoDesign, p. 1-18Article in journal (Refereed)
    Abstract [en]

    Urban Living Labs (ULLs) are increasingly applied to tackle wicked design challenges in smart cities and smart mobility contexts. A persisting challenge for ULLs in urban contexts is creating engagement and scaling research insights and design findings. Drawing on a case study concerned with the co-design of future mobility services, where private and public sectors collaborated to explore future mobility in two different user communities, we explore co-design and scaling dynamics from a participatory infrastructure perspective. Based on the findings, we introduce the concepts of patching and cogitation. Cogitation is defined as a reflective state, which revolves around the act of embracing co-design methods and logic to address a design challenge. Patching is described as an activity that aids in scaling findings and insights from ULLs to support cogitation within the ULL, and the sustaining of findings into other contexts. We argue that the concepts of patching and cogitation can help researchers and practitioners understand the micro-dynamics of engaged co-design and scaling dynamics and provide support when planning, managing, and analysing participatory infrastructures such as ULLs.

  • 44.
    Ekdahl, Robin
    et al.
    Halmstad University, School of Information Technology.
    Wikström, Carl
    Halmstad University, School of Information Technology.
    Användaren och den digitala medarbetaren: En kvalitativ studie om användarnas upplevelse om samspelet med RPA2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In recent years, organizations have begun to consist of both humans and robots in their work groups. What has enabled the interplay between humans and robots is Robotic Process Automation (RPA), which can be described as a digital employee. RPA aims to replace the monotonous tasks so that humans can focus on more advanced and value-creating tasks that require cognitive thinking. Previous research shows that users experience changes when implementing RPA in the organization differently and can be perceived as a threat or an opportunity. The purpose of the study is to investigate how users experience the change and interaction that occurs with RPA in an organization and provide insights into how the interplay can be improved. The study was conducted through a qualitative approach with semi-structured interviews to examine the users' own words about the experience to the interplay with RPA. The study's conclusion is that users experience the interplay with RPA differently depending on how informed they are regarding the robot's purpose and goals, but the study has revealed impacts that can prevent the negative experiences that can occur when interacting with RPA.

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  • 45. Ekelund, Sara
    et al.
    Gutestam, Millie
    Riktlinjer ur ett UX-perspektiv for design av digitala kommunikationsverktyg2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
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  • 46.
    Erik, Lindberg
    et al.
    Halmstad University, School of Information Technology.
    William, Gustafsson
    Halmstad University, School of Information Technology.
    Hantering av hot mot IT-säkerhet vid distansarbete: En kvalitativ studie om hot mot IT-säkerhet som framkommer av distansarbete vid användning av molntjänster och hur dessa hot kan hanteras2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Under de senaste åren har användningen av molnbaserade system ökat och det medför uppmärksamhet från fientliga digitala angrepp som krypteringsvirus och DDoS-attacker. När världen drabbades av COVID-19 pandemin tvingades flertalet företag att snabbt ändra sina riktlinjer och anställda fick arbeta hemifrån. Detta ställer krav på molntjänstleverantörer som snabbt ska implementera, underhålla och utbilda om IT-säkerhet i en kundorganisation som ska arbeta på distans från kontoret. Tidigare forskning har belyst IT-säkerhet men det efterfrågas fler studier om hur det mänskliga användandet och medvetenhet har en roll i sammanhanget.

    Studien har identifierat med hjälp av en litteraturstudie de vanligaste hoten mot molntjänster och hur IT-säkerhet delas upp i tre områden: konfidentialitet, tillgänglighet och riktighet. Det som har adderats till detta är en socio-teknisk aspekt och ansvarsskyldighet för att rama in den mänskliga faktorn. Studien har använt en kvalitativ ansats med semi-strukturerade intervjuer och en tematisk analys för att besvara frågeställningen. De respondenter som har intervjuats har alla en expertis inom molntjänster och arbetar med IT-säkerhet mot kunder. Studien diskuterar fyra påstående som är viktiga att beakta för att hantera aktuella hot mot IT-säkerheten: regler och riktlinjer minskar hot som framkommer av mänskliga faktorn, tydlig fördelning av ansvar ökar medvetenheten, ökad medvetenhet minskar risken för intrång och att välja rätt produkter och tjänster är viktigt för att vara skyddad vid distansarbete.

    Studiens slutsats visar att det främst är genom en ökad medvetenhet från både företag och molntjänstleverantörer som hot mot IT-säkerhet kan hanteras. Därför avslutas studien med en slutsats som argumenterar för att den socio-tekniska aspekten av säkerhet är den mest aktuella och värdiga att beakta.

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  • 47.
    Erixal, Camilla
    et al.
    Halmstad University, School of Information Technology.
    Palmqvist, Helene
    Halmstad University, School of Information Technology.
    Skilda organisationskulturers påverkan vid affärssystemsimplementationer: En kvalitativ studie om skilda organisationskulturer på ett internationellt företag2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Organizations today strive to achieve common work ways and try to do so by using enterprise resource planning systems (ERP). ERP-implementations are complex and time-consuming projects and can be affected by organizational culture which is seen as a critical factor. However, when organizations choose to expand to other countries the challenge to create common work ways is faced due to different cultures which concludes in the question:”How does different organizational cultures affect ERP-implementations in international organizations?“. This study is based on interviews in an international company, who by the time, was implementing a new ERP-system with the purpose to create common work ways.  Discourse analysis was used to analyze the informant’s answers through the four types of culture in Competing Values Framework (CVF) to identify how the cultural similarities and differences affect ERP-implementation in an international organization. This study shows that organizational culture both simplifies and complicates the ERP-implementation. One of the conclusions is that the ERP-implementation might affect the time needed for a ERPimplmentation depending on which organizational culture the department has.

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  • 48.
    Fogaca, J. L.
    et al.
    Dept. of Sport Sciences, West Virginia University, Morgantown, WV, United States.
    Zizzi, S. J.
    Dept. of Sport Sciences, West Virginia University, Morgantown, WV, United States.
    Andersen, Mark
    Halmstad University, School of Health and Welfare, Centre of Research on Welfare, Health and Sport (CVHI), Health and Sport.
    Walking multiple paths of supervision in American sport psychology: A qualitative tale of novice supervisees’ development2018In: The Sport psychologist, ISSN 0888-4781, E-ISSN 1543-2793, Vol. 32, no 2, p. 156-165Article in journal (Refereed)
    Abstract [en]

    There is limited evidence for what characteristics of supervision delivery facilitate novice supervisees' development. The aim of this study was to investigate the relationship between supervision-delivery approaches and the perceptions of service-delivery competence development in novice practitioners. The authors interviewed 9 supervisor-supervisee dyads before and after the academic term in which the supervisees had their first applied experiences. Supervisees also completed reflective journal entries regarding their supervisory experiences and development. Data analysis included constant comparative analysis and triangulation of qualitative results with a practitioner-skills inventory. Different approaches to supervision delivery seemed to contribute similarly to novice supervisees' development. Supervisees developed in more areas when the dyads had consistent meetings, close supervisory relationships, feedback, and frequent opportunities for self-reflection and when supervisors adapted the delivery to the supervisees' developmental levels. In addition, factors in supervisees' background, practice, and supervision that contributed to perceptions of service-delivery competence are discussed. © 2018 Human Kinetics, Inc.

  • 49.
    Fogelqvist, Oliver
    et al.
    Halmstad University, School of Information Technology.
    Luthman, Felicia
    Halmstad University, School of Information Technology.
    Gröna molntjänster: En kvalitativ studie om vilka ekologiska hållbarhetsaspekter verksamheter kan kravställa mot molntjänstleverantörer2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Cloud services are a rapidly growing field and play a crucial role in society and businesses. What drives cloud services are large-scale data centers that house thousands of servers with infrastructure. These data centers require high energy consumption to operate, resulting in significant carbon emissions. Providers are facing increased demands for sustainability and actively working to meet these requirements. Businesses, therefore, have a significant role in influencing how providers approach sustainability by setting sustainability criteria. However, there are challenges in setting sustainability requirements due to a lack of knowledge, strategies, and resources.

    This study aims to identify the ecological sustainability aspects that businesses can demand from cloud service providers. The purpose of the study was to provide knowledge about the ecological sustainability aspects that can be included in businesses' specifications when selecting cloud service providers. Previous research describes sustainability aspects that cloud service providers can implement to reduce their carbon emissions. These aspects include environmental certification, key performance indicators, renewable energy, and energy-efficient strategies.

    The study adopted a qualitative research approach. Data collection was conducted through semi-structured interviews. The analysis was performed using thematic analysis, and three themes were identified: knowledge gap, prioritization, and resource requirements. The study discusses these themes in relation to previous research on sustainability aspects and challenges.

    The conclusion of the study highlights five identified sustainability aspects: environmental certification, key performance indicators, renewable energy, geographical location, and energy-efficient strategies. These sustainability aspects can be demanded by businesses from cloud service providers and can help address the challenges of identifying sustainability requirements.

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  • 50.
    Forssén, Julia
    et al.
    Halmstad University, School of Information Technology.
    Lorentz, Johan
    Halmstad University, School of Information Technology.
    Ett gemensamt onlineutrymme: Designförslag för hur informell kommunikation kan stöttas mellan studenter i högre utbildning på LMS2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Online education has become increasingly popular because it is cheaper to conduct and it gives a certain degree of flexibility to students, which does not exist in a standard on-campus curriculum. Despite this, online education has proven to be problematic regarding students’ lack of social interactions, which leads to reduced commitment and an increase in student dropouts. To provide opportunities for social interactions and increased commitment, students must be given opportunities to communicate informally with eachother. The study, therefore, intends to examine how Learning Management Systems in online education can be designed to support informal communication. Initially, a literature study has been performed to identify design goals. These design goals have been addressed in a prototype by designing features that have been evaluated with the help of participants using a qualitative method. The results of the evaluation were analyzed using criterias produced from the literature, which resulted in five design proposals that support informal communication within LMS. However, the results showed that there are external factors that affect the use of the design proposals and should be considered, as this study has not been able to explore them. This study raises the question on whether technical solutions can be used to solve social behavior issues in an online environment. This is because external factors that affect the experience differ between individuals, which makes the challenge more complex. There is a need for further research into a digital equivalent for, as an example, “Nollning”, a collection of social events organized by Swedish universities that takes place during the first few weeks of a program, designed to introduce students to each other.

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