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En kvalitativ studie om hur företag använder content marketing för att skapa lojala kunder
Halmstad University, School of Business, Engineering and Science.
Halmstad University, School of Business, Engineering and Science.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

 Abstract  Titel: Content Marketing - A study of how companies work with content marketing to create loyal customers  Authors: Emma Persson and Jennifer Sirén  Supervisor: Navid Ghannad  Examiner: Hélène Laurell  Level: Bachelor Thesis in Business Administration, focusing on  International Marketing (15 ECTS), Spring-2016  Keywords: Content marketing, storytelling, customer loyalty, relationship marketing  Purpose: The purpose of the study is to gain a better understanding of how businesses use content marketing to create loyal customers.  Frame of References: This section begins with storytelling and content marketing, followed by relationship marketing and customer loyalty.  Method: The thesis is a qualitative method with a deductive approach  which includes three cases with interviews. All companies has knowledge and working actively in the area.  Empirical Data: In this part the results of the interviews with the three case studies are presented.  Conclusion: In this study, the authors concluded that all the investigated case companies use content marketing to a greater extent in order to maintain loyalty among its already existing customers 

Abstract [sv]

Sammanfattning  Titel: Content marketing - En studie om hur företag arbetar med content marketing för att skapa lojala kunder  Författare: Emma Persson  och Jennifer Sirén  Handledare: Navid Ghannad  Examinator: Hélène Laurell  Nivå: Kandidatuppsats inom företagsekonomi med inriktning på internationell marknadsföring (15 HP), VT-2016  Nyckelord: Content marketing, storytelling, kundlojalitet, relationsmarknadsföring  Syfte: Syftet med studien är att få bättre förståelse om hur företag        använder content marketing för att skapa lojala kunder.  Teoretisk referensram: Detta avsnitt inleds med storytelling och content marketing,  följt av relationsmarknadsföring och kundlojalitet.  Metod: Uppsatsen har en kvalitativ metod med en deduktiv ansats i vilken tre fallföretag intervjuats. Företagen är kunniga inom content marketing och arbetar aktivt med metoden.  Empiri: I denna del presenteras de intervjuer som genomförts med de tre fallföretag.  Slutsats:  I denna studie har författarna kommit fram till att alla de undersökta fallföretagen använder content marketing i högre utsträckning för att bibehålla lojalitet bland sina redan existerade kunder.   

Place, publisher, year, edition, pages
2016. , 76 p.
Keyword [en]
content marketing, storytelling, relationship marketing, loyalty
Keyword [sv]
content marketing, storytelling, relationsmarknadsföring, kundlojalitet
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hh:diva-31305OAI: oai:DiVA.org:hh-31305DiVA: diva2:940465
Subject / course
Business
Supervisors
Examiners
Available from: 2016-06-22 Created: 2016-06-21 Last updated: 2016-06-22Bibliographically approved

Open Access in DiVA

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • sv-SE
  • Other locale
More languages
Output format
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