hh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Understanding Resistance to Organizational Change: A Cognitive Approach
Halmstad University, School of Business, Engineering and Science.
Halmstad University, School of Business, Engineering and Science.
2016 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Title: Understanding resistance to organizational change: a cognitive approach

Authors: Emmy Morehed & Sara Skoglund

Level: Degree thesis, 30 hp

Keywords: Organizational change, Resistance to change, Cognitive perception

Background: Organizational change is a naturally occurring phenomenon and is vital for the survival of organizations. However, the majority of organizational change initiatives result in failure. Resistance to change has been found to be the key reason for this organizational change failure. It is therefore important for change agents to understand and manage the change recipients’ resistance to change, in order to achieve organizational change success.

Research question: What role does the change recipients’ cognitive perception of organizational change have, when assessing their resistance to change?

Purpose: The purpose of this study is to develop our understanding of the change recipients’ resistance to organizational change, as it is cognitively perceived, in order to enhance the existing knowledge of resistance and how it in turn can be successfully managed by change agents. In this way, our purpose includes contributing with a theoretical development in regards to the change recipients’ cognitive perception of organizational change as well as providing change agents with managerial implications.

Method: A qualitative research approach was applied, which included a case study design consisting of multiple cases. Semi-structured interviews and observations were the methods used for collecting the empirical data. The ten respondents were selected from one Swedish company, based on a theoretical sampling method. The data analysis method included both a within-case analysis as well as a cross-case analysis.

Theoretical framework: The structure of the theoretical framework is based on three themes. The first theme considers organizational change, where our working definition and theories regarding organizational change are presented. The second theme considers resistance to change, where we define and present the theories regarding resistance to change. The third and last theme considers the change recipient’s cognitive perception of organizational change, where we provide our definitions of, and the theories regarding, the cognitive elements.

Findings: The change recipients’ cognitive evaluation of organizational change have an important role, when assessing their resistance to change. In regards to the change process, knowledge required to handle the change is found to be the most important cognitive element. Change usefulness is found to be the second most important one. Advantages and disadvantages, as well as change necessity, are not found to be important cognitive elements.

Place, publisher, year, edition, pages
2016. , 66 p.
Keyword [en]
Organizational Change, Resistance to Change, Cognitive Perception
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-31298OAI: oai:DiVA.org:hh-31298DiVA: diva2:940373
Subject / course
Strategic Management
Supervisors
Examiners
Available from: 2016-06-27 Created: 2016-06-20 Last updated: 2016-06-27Bibliographically approved

Open Access in DiVA

fulltext(2640 kB)108 downloads
File information
File name FULLTEXT02.pdfFile size 2640 kBChecksum SHA-512
b9154f49cf2d7324c386133dad42a3eff1775b82b3cae288cf7c601007374efb39f6f8a6fa53978ef38157775811333ba1681e215186764b9314db9164184b4b
Type fulltextMimetype application/pdf

By organisation
School of Business, Engineering and Science
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 108 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 360 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf