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Utmaningar inom KM-processer: En studie av två IT-konsult SME
Halmstad University, School of Information Technology.
Halmstad University, School of Information Technology.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Den ökade användningen av kunskap inom organisationer har utvecklat teorin inom Knowledge Management (KM). KM-processer utvecklas för större organisationer vilket skapar problem när dessa ska tillämpas inom SME (Small och medium Enterprises), som karaktäriseras av en brist på resurser och standardisering. Ytterligare problem uppstår inom konsultorganisationer när arbetet mot kunder prioriteras före arbete som bidrar till organisationsutveckling. Vår studie fokuserar därmed på konsult-SMEer och de utmaningar som dessa ställs inför inom KM.

Abstrakt

Genom en litteraturstudie identifierades tre problemområden när det gäller KM- processer inom dessa organisationer; kodifikation, organisatorisk struktur och skapande av kunskapsvänlig kultur. Inom varje problemområde finns det även ett antal utmaningar som organisationerna ställs inför. Dessa utmaningar studerades empiriskt hos två olika konsult-SMEer som arbetade inom IT. Den empiriska undersökningen bidrog med nya utmaningar som inte identifierades i litteraturen, dessa presenteras i diskussionen. I slutsatse 

Abstract [en]

The increased use of knowledge within organizations has contributed to the development of Knowledge Management (KM). The processes of KM are developed for larger organizations. This creates problems when they are directly applied on a SME (Small and Medium Enterprises), which is characterized by a lack of resources and standardization. Additional problems arise within consulting organizations when work towards the customer is prioritized above organizational-development. This study focuses on consulting SMEs and the issues that arise through their KM- development.

Abstract

Through a literature-review we identified three problematic areas for KM-processes within consulting SMEs. The areas are codification, organizational structure and creation of a knowledge-friendly environment. Within each problematic area there were additional challenges that later was studied empirically. This study was done at two consulting-SMEs, both working within the field of IT. The empirical study contributed with new challenges that will be presented during the discussion 

Place, publisher, year, edition, pages
2015. , 40 p.
Keyword [sv]
knowledge management, knowledge management systems, codification, SME, personalizationstrategy, consult firms.
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-29754OAI: oai:DiVA.org:hh-29754DiVA: diva2:868959
Subject / course
Information Technology
Supervisors
Examiners
Available from: 2015-12-09 Created: 2015-11-12 Last updated: 2015-12-09Bibliographically approved

Open Access in DiVA

Kandidatuppsats KM EJ7(412 kB)40 downloads
File information
File name FULLTEXT02.pdfFile size 412 kBChecksum SHA-512
913d0d643fba46bba23432add01d96baceac6edfa8a6a88b33a4c3e4740c7653bca04c102c21e73be29ddabfd2a36fe457a172eea3a038efd66767f77c2aace3
Type fulltextMimetype application/pdf

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Libäck Harder, Josefin
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf