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Using organizational influence processes to overcome IS implementation barriers: lessons from a longitudinal case study of SPI implementation
Ted Rogers School of Management, Ryerson University, Toronto, Ontario, Canada & Faculty of Commerce, University of Cape Town, Cape Town, South Africa.
Department of Computer Science, Aalborg University, Aalborg, Denmark & Department of Information Systems, University of Agder, Kristiansand, Norway.
2014 (English)In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 23, no 2, 205-222 p.Article in journal (Refereed) Published
Abstract [en]

A fundamental tenet of the information systems (IS) discipline holds that: (a) a lack of formal power and influence over the organization targeted for change, (b) weak support from top management, and (c) organizational memories of prior failures are barriers to implementation success. Our research, informed by organization influence, compellingly illustrates that such conditions do not necessarily doom a project to failure. In this paper, we present an analysis of how an IS implementation team designed and enacted a coordinated strategy of organizational influence to achieve implementation success despite these barriers. Our empirical analysis also found that technology implementation and change is largely an organizational influence process (OIP), and thus technical-rational approaches alone are inadequate for achieving success. Our findings offer managers important insights into how they can design and enact OIPs to effectively manage IS implementation. Further, we show how the theory of organizational influence can enhance understanding of IS implementation dynamics and advance the development of a theory of effective IS change agentry. © 2014 Operational Research Society Ltd. All rights reserved.

Place, publisher, year, edition, pages
Basingstoke, Hants: Palgrave Macmillan, 2014. Vol. 23, no 2, 205-222 p.
Keyword [en]
IS implementation, longitudinal case study, organizational influence processes, software process improvement, barriers
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hh:diva-27270DOI: 10.1057/ejis.2012.56ISI: 000332633200006Scopus ID: 2-s2.0-84896741811OAI: oai:DiVA.org:hh-27270DiVA: diva2:771724
Available from: 2014-12-15 Created: 2014-12-15 Last updated: 2017-03-20Bibliographically approved

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CiteExportLink to record
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Citation style
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