hh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A Construct of META-RELQUAL in Puerto Rican Business Relationships
Turabo University, Puerto Rico.
Oslo School of Management, Oslo, Norway.
Oslo School of Management, Oslo, Norway.
2011 (English)In: ESIC Market, ISSN 0212-1867, E-ISSN 1989-3574, Vol. 140, p. 27-55Article in journal (Refereed) Published
Abstract [en]

The objective of this study is to examine a construct of META-RELQUAL in Puerto Rican business relationships. The study consists of a sampling frame of the 500 largest companies in Puerto Rico based upon revenue across multiple industries. The response rate was 11%.

The analysis yield support to the argument that continuity, trust, coordi- nation, opportunism, commitment, formalization, specific assets, depend- ence, satisfaction and cooperation are separate constructs that play an important role in creating relationship quality in Puerto Rican business relationships.

The construct of META-RELQUAL examined appears to be accurate for those Puerto Rican business relationships studied, but only further exami- nation and comparisons will verify its universal application if it is to be seen as a valid and reliable measurement for other countries and their com- panies’ business relationships too. Suggestions for further research are pro- vided.

This study is of managerial interest to executives since it provides a frame- work of constructs to be considered in corporate efforts in maintaining sat- isfactory levels of relationship quality in Puerto Rican business relationships. It may also be applicable in other business relationships and countries.

This study of the construct of META-RELQUAL makes a contribution to theory since it outlines a higher order-construct and measurement instru- ment for the benefit of other researchers and practitioners in the field. It appears to be the first of its kind in the region of Puerto Rico examining the construct of META-RELQUAL.

Place, publisher, year, edition, pages
Madrid, Spain: Escuela Superior de Gestion Comercial y Marketing , 2011. Vol. 140, p. 27-55
Keyword [en]
META-RELQUAL, Relationship Quality, Business, Puerto Rico
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-26978OAI: oai:DiVA.org:hh-26978DiVA: diva2:760576
Available from: 2014-11-04 Created: 2014-11-04 Last updated: 2017-12-05Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Full text

Search in DiVA

By author/editor
Svensson, Göran
In the same journal
ESIC Market
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 50 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf