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Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach
Odette School of Business, University of Windsor, Windsor, ON, Canada.
Odette School of Business, University of Windsor, Windsor, ON, Canada .
Oslo School of Management, Oslo, Norway.
Oslo School of Management, Oslo, Norway.
2012 (English)In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 5, no 2, 229-252 p.Article in journal (Refereed) Published
Abstract [en]

It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met. Copyright © 2012 Inderscience Enterprises Ltd.

Place, publisher, year, edition, pages
Olney: InderScience Publishers, 2012. Vol. 5, no 2, 229-252 p.
Keyword [en]
RELQUAL, relationship quality, satisfaction, formalisation, specific assets, trust, commitment, opportunism, cooperation, coordination, continuity, dependence, Canada, B2B
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-26928DOI: 10.1504/IJPM.2012.045651Scopus ID: 2-s2.0-84873045918OAI: oai:DiVA.org:hh-26928DiVA: diva2:760150
Available from: 2014-11-03 Created: 2014-11-03 Last updated: 2015-01-20Bibliographically approved

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Citation style
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