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Satisfaction as a Mediator between Quality Metrics in Manufacturer-Supplier Relationships
Marketing Department, Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland.
Oslo School of Management, Oslo, Norway.
Oslo School of Management, Oslo, Norway.
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
2014 (English)In: International Journal of Business Excellence, ISSN 1756-0047, Vol. 7, no 1, 16-27 p.Article in journal (Refereed) Published
Abstract [en]

The objective of the current study is to test the findings in previous research indicating satisfaction is a mediator between trust and commitment, and among the three important outcomes of coordination, cooperation and continuity expectancy. Researchers contacted a sample of the 1,000 largest companies in Finland and Sweden by telephone to identify key informants, and posted surveys to them. The empirical findings of the current study validate the conceptual model tested; commitment and trust relate positively to satisfaction, and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation and continuity. The validation of the measurement and structural properties of the tested conceptual model is of benefit to other researchers. The empirical findings indicate that to establish lasting relationships of cooperation, and coordination, companies need develop commitment and trust in ongoing relationships to enhance satisfaction. A contribution is the validation of empirical findings in previous research. Copyright © 2014 Inderscience Enterprises Ltd.

Place, publisher, year, edition, pages
Olney: InderScience Publishers, 2014. Vol. 7, no 1, 16-27 p.
Keyword [en]
Commitment, Continuity, Cooperation, Coordination, Finland, Relationship marketing, Satisfaction, Sweden, Trust
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-26761DOI: 10.1504/IJBEX.2014.057856Scopus ID: 2-s2.0-84897876797OAI: oai:DiVA.org:hh-26761DiVA: diva2:755670
Available from: 2014-10-15 Created: 2014-10-15 Last updated: 2015-01-26Bibliographically approved

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Svensson, GöranBillström, Anders
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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
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  • asciidoc
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