hh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Cloud solution in Business Intelligence for SMEs – vendor and customer perspectives
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).ORCID iD: 0000-0002-2427-3148
Faculty of Industrial Design Engineering, TU Delft, Netherlands.
2013 (English)In: Journal of Intelligence Studies in Business, ISSN 2001-015X, E-ISSN 2001-015X, Vol. 3, no 3, p. 5-28Article in journal (Refereed) Published
Abstract [en]

The aim of this study was to identify key success factor for SME customers of cloud based Business Intelligence products. A deep interview was made with four producers and a questionnaire was carried out among 36 SMEs. The findings suggest that the most important CSFs were the level of software functionalities, the ubiquitous access to data, responsive answers to customer support requests, handling large amounts of data and implementation cost. Each of these factors addresses a specific area that customers pay close attention to during the adoption process of a cloud BI solution. Offering ubiquitous access to date and respsonsive answers to customer requests are particularly emphasized for SMEs. We also found that industry tailored software is preferred, monthly or quarterly billings, and contact by email or phone for service. The paper shows recommendations, implications of research and suggests further research on the topic.

Place, publisher, year, edition, pages
Halmstad: Halmstad University , 2013. Vol. 3, no 3, p. 5-28
Keyword [en]
Business intelligence, SME, cloud computing, ubiquitous computing
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-25198Scopus ID: 2-s2.0-84905711136OAI: oai:DiVA.org:hh-25198DiVA: diva2:714876
Available from: 2014-04-29 Created: 2014-04-29 Last updated: 2017-12-05Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

ScopusFull text

Authority records BETA

Solberg Søilen, Klaus

Search in DiVA

By author/editor
Agostino, AlessandroSolberg Søilen, Klaus
By organisation
Centre for International Marketing and Entrepreneurship Research (CIMER)
In the same journal
Journal of Intelligence Studies in Business
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 395 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf