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Challenges and Opportunities Related to Remote Diagnostics: An IT-based Resource Perspective
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).ORCID iD: 0000-0001-8060-5613
2013 (English)In: International Journal of Information Communication Technologies and Human Development, ISSN 1935-5661, E-ISSN 1935-567X, Vol. 5, no 3, p. 80-96Article in journal (Refereed) Published
Abstract [en]

Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2013. Vol. 5, no 3, p. 80-96
Keyword [en]
Remote Diagnostics, IT-based resource, IT infrastructure, human IT resource, IT-enabled intangibles.
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-23454DOI: 10.4018/jicthd.2013070105OAI: oai:DiVA.org:hh-23454DiVA: diva2:644484
Available from: 2013-08-30 Created: 2013-08-30 Last updated: 2018-01-11Bibliographically approved
In thesis
1. Service Logic in Digitalized Product Platforms: A Study of Digital Service Innovation in the Vehicle Industry
Open this publication in new window or tab >>Service Logic in Digitalized Product Platforms: A Study of Digital Service Innovation in the Vehicle Industry
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. Digital service innovation offers new business opportunities for manufacturing industries, as well as challenges established premises for value creation.  While digital service innovation can be found in many manufacturing industries, this thesis studies service logic in digitalized product platforms in the vehicle industry.

Existing Information Systems (IS) literature presents challenges in digital service innovation relating to value, architecture, and generativity. The design of the architecture of digitalized product platforms requires the identification and combination of digital and non-digital assets. Understanding the architectural aspects is useful in digital service innovation. Moreover, with growing instances of generative digital technologies, it is challenging to develop strategies to leverage generativity for service design in digitalized product platforms. While digital technologies are embedded in products, the role of technology-embeddedness in value creation of digital services is relatively unexplored. Drawing on these challenges, this thesis describes and conceptualizes the underlying premises brought by the architecture and generativity to the value creation of services in digitalized product platforms. The research question addressed in this thesis is: What are the underlying premises for services in digitalized product platforms?

To address the question, an interpretive qualitative research approach was adopted in a collaborative research project concerning services enabled by digitalization of vehicles. Drawing on digital innovation and service literature, this thesis presents a theoretical perspective on the role of the architecture and generativity of digitalized product platforms for value creation of digital services. This perspective is conceptualized as underlying premises for this specific class of services. The premises frame the service logic in digitalized product platforms and provide a ground for understanding services in digitalized product platforms in relation to value dimensions, architecture and generativity. The premises are based on five concepts: value-in-architecture, value-in-connectivity, fundamental asset for value creation, mutual dependence of modular and layered modular assets, and re-evaluation of value propositions. The proposed premises offer a basis for understanding value creation of this class of services, and guidance for manufacturing firms designing digitalized product platforms.

Place, publisher, year, edition, pages
Göteborg: Göteborgs universitet, 2015. p. 138
Series
Gothenburg Studies in Informatics, ISSN 1400-741X ; 50
Keyword
digital services, premises, digital service innovation, digitalized product platforms, service logic
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-29574 (URN)978-91-982069-5-1 (ISBN)
Public defence
2015-09-28, O103, Kristian IV:s väg 3, Halmstad, 10:00 (English)
Opponent
Supervisors
Funder
VINNOVA
Available from: 2015-10-06 Created: 2015-10-05 Last updated: 2018-01-11Bibliographically approved
2. Value Network Transformation: Digital Service Innovation in the Vehicle Industry
Open this publication in new window or tab >>Value Network Transformation: Digital Service Innovation in the Vehicle Industry
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Advancement in digital technology is rapidly changing the contemporary landscape of business and associated networks for manufacturing firms. Many traditional physical products are now being embedded with digital components, providing them digital capability to become digitized products. The digitization of physical products has become an important driver for digital service innovation within manufacturing industries. Such digital service innovation transforms value networks of manufacturing firms in various industries. While digitization of products and digital service innovation can be observed in many manufacturing industries, this thesis focuses on the transformation of value networks within the vehicle industry.

This thesis is a collection of papers and a cover paper. The thesis reports from a collaborative project in the vehicle industry. The project explored new digital services for vehicles based on remote diagnostics technology. The exploration and conceptualization of digital services is investigated in a collaborative manner with participants from the vehicle industry. The results reflect that there is a paradigm shift for manufacturing firms digitizing their products, and stretching the business scope from product to solution oriented business.

This thesis contributes to the existing literature on digital innovation with insights on the transformation of value networks in the vehicle industry. The research question addressed in this thesis is: How are value networks of manufacturing firms transformed by digital service innovation? To answer the question, this thesis conceptualizes how the value creating pattern of digitized products transforms value networks of manufacturing firms. A model is presented that reflects how the symbiotic value relationship between the digitized product and digital services transforms the roles, relationships and exchanges in the value networks of manufacturing firms. The model can serve as an analytical tool to further advance the knowledge on business aspects in digital innovation. This thesis contributes to practice by providing an understanding of how manufacturing firms can leverage value of digitized products and digital services in value networks.

Place, publisher, year, edition, pages
Gothenburg: University of Gothenburg, 2016. p. 169
Series
Gothenburg Studies in Informatics, ISSN 1400-741X ; 51
Keyword
digital service innovation, value network, value creation, digitized products, digital services
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-30153 (URN)978-91-982069-6-8 (ISBN)
Public defence
2016-01-28, Halda, Visionen, Kristian IV:s väg 3, Halmstad, 13:00 (English)
Opponent
Supervisors
Projects
ReDi2Service
Available from: 2016-02-11 Created: 2016-01-13 Last updated: 2018-01-10Bibliographically approved

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