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Contextual Influences on User Satisfaction with Mobile Computing: Findings from Two Healthcare Organizations
Department of Information Systems, University of Melbourne, Victoria, Australia.
Caulfield School of Information Technology, Monash University, Victoria, Australia.
School of Information Technology Management, Ryerson University, Toronto, Canada.
2006 (English)In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 15, no 3, 261-268 p.Article in journal (Refereed) Published
Abstract [en]

Mobile information technologies (IT) are transforming individual work practices and organizations. These devices are extending not only the boundaries of the 'office' in space and time, but also the social context within which use occurs. In this paper, we investigate how extra-organizational influences can impact user satisfaction with mobile systems. The findings from our longitudinal study highlight the interrelatedness of different use contexts and their importance in perceptions of user satisfaction. The data indicate that varying social contexts of individual use (individual as employee, as professional, as private user, and as member of society) result in different social influences that affect the individual's perceptions of user satisfaction with the mobile technology. While existing theories explain user satisfaction with IT within the organizational context, our findings suggest that future studies of mobile IT in organizations should accommodate such extra-organizational contextual influences.

Place, publisher, year, edition, pages
Basingstoke: Palgrave Macmillan, 2006. Vol. 15, no 3, 261-268 p.
Keyword [en]
Mobile technology, Social context, User satisfaction
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-20908DOI: 10.1057/palgrave.ejis.3000615ISI: 000241240500006Scopus ID: 2-s2.0-33746586992OAI: oai:DiVA.org:hh-20908DiVA: diva2:587160
Available from: 2013-01-14 Created: 2013-01-14 Last updated: 2013-01-15Bibliographically approved

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Ngwenyama, Ojelanki K.
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CiteExportLink to record
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Citation style
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