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Exploring managerial factors affecting ERP implementation: An investigation of the Klein-Sorra model using regression splines
Department of Information Systems, Information Systems Research Institute, Virginia Commonwealth University, Richmond, VA 23284, United States.
Ted Rogers School of Information Technology Management, Ryerson University, Toronto, ON M5B 2K3, Canada.
Institute for Innovation and Technology Management, Ted Rogers School of Management, Ryerson University, Toronto, ON M5B 2K3, Canada.
2008 (English)In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 18, no 5, 499-527 p.Article in journal (Refereed) Published
Abstract [en]

Predicting successful implementation of enterprise resource planning (ERP) systems is still an elusive problem. The cost of ERP implementation failures is exceedingly high in terms of quantifiable financial resources and organizational disruption. The lack of good explanatory and predictive models makes it difficult for managers to develop and plan ERP implementation projects with any assurance of success. In this paper we investigate the Klein & Sorra theoretical model of implementation effectiveness. To test this model we develop and validate a data collection instrument to capture the appropriate data, and then use multivariate adaptive regression splines to examine the assertions of the model and suggest additional significant relationships among the factors of their model. Our research offers new dimensions for studying managerial interventions in IT implementation and insights into factors that can be managed to improve the effectiveness of ERP implementation projects.

Place, publisher, year, edition, pages
Chichester: Wiley-Blackwell, 2008. Vol. 18, no 5, 499-527 p.
Keyword [en]
ERP implementation, Information systems management, Information systems success, IT implementation managemen, Multivariate adaptive regression splines
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-20900DOI: 10.1111/j.1365-2575.2008.00309.xISI: 000259150500004Scopus ID: 2-s2.0-51149099219OAI: oai:DiVA.org:hh-20900DiVA: diva2:587116
Available from: 2013-01-14 Created: 2013-01-14 Last updated: 2013-01-16Bibliographically approved

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Citation style
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