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Customers’ Expectations and Needs in the Business Intelligence Software Market
Lund University, Lund, Sweden.
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL).ORCID iD: 0000-0002-2427-3148
2012 (English)In: Journal of Intelligence Studies in Business, ISSN 2001-015X, Vol. 2, no 1, 5-20 p.Article in journal (Refereed) Published
Abstract [en]

This paper aims to find out what companies desire when choosing a Business Intelligence (BI) system. We look at what their needs are and what they expect and understand from this software system, which can make them work more efficient and gain better knowledge about the business they are in. A web questionnaire was used for 67 Swedish companies from various industries. The results are summarized and analyzed in cross tables for comparison. A model called The PET-model of BI implementation was created as a result of the theoretical findings. The model is used to finalize the results and the conclusions of the paper. The paper provides an argument for and an analysis of what is expected from a valuable BI Software Solution. It provides relevant facts about companies’ BI usage habits, which again is a guideline for BI software product development.

Place, publisher, year, edition, pages
Halmstad: Halmstad University , 2012. Vol. 2, no 1, 5-20 p.
Keyword [en]
Business Intelligence, Software, PET-model, customers’ expectations
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-20083Scopus ID: 2-s2.0-84885370570OAI: oai:DiVA.org:hh-20083DiVA: diva2:575491
Available from: 2012-12-10 Created: 2012-12-10 Last updated: 2017-04-18Bibliographically approved

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Solberg Søilen, Klaus
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Centre for Innovation, Entrepreneurship and Learning Research (CIEL)
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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
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Language
  • de-DE
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  • nn-NO
  • nn-NB
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Output format
  • html
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  • asciidoc
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