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Balancing the sequential logic of quality constructs in manufacturing-supplier relationships — Causes and outcomes
Oslo School of Management, Oslo, Norway.
Oslo School of Management, Oslo, Norway.
University of Northern Colorado, Greeley, Colorado, USA.
2010 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 63, no 11, 1209-1214 p.Article in journal (Refereed) Published
Abstract [en]

Manufacturers in business markets are experiencing a strong trend towards close versus distant relationships with suppliers. Three key relationship constructs in academic research are trust, commitment, and satisfaction. Although the relevant literature holds some evidence that trust and commitment are antecedent to satisfaction, the possibility that satisfaction plays a key mediation role between trust/commitment and other important outcomes (i.e., coordination, cooperation, and continuity) receives scant examination. This study tests this conceptual model by examining the relationships between manufacturers and suppliers. A random sample of small-to-medium-sized Norwegian manufacturers was contacted by phone in order to identify potential key informants. Shortly thereafter, a total of 581 surveys were mailed to the key informants. Two hundred and twelve surveys were returned, representing a response rate of 36.5%. Results support the conceptual model presented; trust and commitment relate positively to satisfaction; and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation, and continuity.

Place, publisher, year, edition, pages
New York: Elsevier, 2010. Vol. 63, no 11, 1209-1214 p.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-14268DOI: 10.1016/j.jbusres.2009.10.019ISI: 000283898700015Scopus ID: eid_2-s2.0-77956871085OAI: oai:DiVA.org:hh-14268DiVA: diva2:393021
Available from: 2011-01-28 Created: 2011-01-28 Last updated: 2014-11-10Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf