Kunskap vid användbarhetsarbete : Det handlar om förståelse 2004 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesis

Abstract [sv]

This thesis aims to describe and analyze how knowledge is acquired and disseminated during usability work. The results of the empirical study show that the approach towards usability differs considerably between the companies. Some have a more structured approach while others wage an uphill battle against management and organisational rigidity. The bigger companies with a large percentage of engineers have to work harder to implement user-centered methods than the smaller ones. In general the routes of communication inside and outside the organisation are too long, leading to important knowledge being lost en route. Instead of conveying the usage situation and wishes of the users, usability is communicated through lists with requirements and guidelines. With such an approach the company risks getting stuck at a very basic level of usability. The role of management is substantial but their efforts are often misguided. Facilitating communication and creating a secure environment is the most important task for the top management.

Place, publisher, year, edition, pages

2004.

Keywords [sv]

Kunskap, knowledge management, användbarhet, usability, användarcentrerad design, user-centered design, användarintegrering, information

Identifiers

URN: urn:nbn:se:hh:diva-11506Local ID: U10531OAI: oai:DiVA.org:hh-11506DiVA, id: diva2:366638

Uppsok

Social and Behavioural Science, Law

Note

Denna uppsats kan beställas från arkivet / This paper can be ordered from the archive. Kontakta / Contact: arkivet@hh.seAvailable from: 2010-11-09 Created: 2010-11-09Bibliographically approved

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