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Klagomålshantering inom hotellbranschen: ett verktyg i hotellens kundvård
Jansson, Maria
Halmstad University, School of Business and Engineering (SET).
Nilsson, Linda
Halmstad University, School of Business and Engineering (SET).
Ochedowska, Dorota
Halmstad University, School of Business and Engineering (SET).
2003 (Swedish)
Student paper second term
Student thesis
Abstract [sv]
Uppsatsen skrevs i ämnet marknadsföring och handlar om klagomålshantering inom hotellbranschen. Syftet med arbetet var beskriva klagomålshantering och ta reda på hur informationen från denna används i hotellens kundvård. Arbetet inleddes med en teoretisk studie där litteratur samt vetenskapliga artiklar inom kundvård användes. Denna studie följdes av en empirisk undersökning i form av intervjuer och därefter genomfördes en analys
Place, publisher, year, edition, pages
2003.
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URN:
urn:nbn:se:hh:diva-11222
Local ID: U10226
OAI: oai:DiVA.org:hh-11222
DiVA, id:
diva2:366352
Uppsok
Social and Behavioural Science, Law
Note
Denna uppsats kan beställas från arkivet / This paper can be ordered from the archive. Kontakta / Contact: arkivet@hh.se
Available from:
2010-11-09
Created:
2010-11-09
Bibliographically approved
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
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de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
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de-DE
en-GB
en-US
fi-FI
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nn-NB
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