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Konsten att vara både byråkrat och medmänniska: En studie om arbetsförmedlares yrkessituation
Halmstad University, School of Social and Health Sciences (HOS).
Halmstad University, School of Social and Health Sciences (HOS).
2010 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The art of being a bureaucrat and a fellow human being at the same time : - a study into the employment counselor's work situation (English)
Abstract [sv]

Vår sociologiska studie är baserad på intervjuer och en enkätundersökning. Vårt syfte är att öka allmänhetens förståelse för arbetsförmedlares yrkessituation. Vi intervjuade både arbetsförmedlare och arbetssökande med utgångspunkt att undersöka hur relationen dem emellan påverkas av lagar och regler. Vi har använt oss av kvalitativ metod då det är en förutsättning för att besvara vår problemformulering. Vi har även ett kvantitativt inslag i form av enkäter för att få bredd och generaliserbarhet.

 

Vi har analyserat vårt resultat utifrån sociologiska teorier. Vårt resultat, som presenteras i analysen, visar att de flesta arbetsförmedlare känner sig begränsade på grund av det strikta regelverket då de inte kan göra allt de skulle önska för sin kund. Den största begränsningen upplevs dock vara tidsbrist, vilket vi kopplar tillbaka till hur lagarna styr verksamheten. Även allmänhetens negativa syn kopplar vi tillbaka till de lagar och regler som omgärdar Arbetsförmedlingens verksamhet.

 

Abstract [en]

Our sociological study is based on interviews and a questionnaire survey. Our aim is to increase public understanding of employment counselor’s situation. We interviewed both employment counselor and unemployed people to explore how the relationship is influenced by laws and regulations. We have used a qualitative method because it is a prerequisite for answering our problem formulation. We also have a quantitative element in the form of surveys to get width and generalizability.   We have analyzed our results based on sociological theories. Our result, which we present in the analysis, shows that most employment counselor feel limited because of the strict rules that prohibit them to do everything they wish for their customers. The main limitation however, is perceived to be the lack of time, which we link back to the laws governing the organization. The public’s negative view we also connect back to the laws and regulations surrounding the employment service organization.

Place, publisher, year, edition, pages
2010. , 54 p.
Keyword [en]
Unemployed, loyalty conflict, organization, employment counselor
Keyword [sv]
Arbetslös, lojalitetskonflikt, organisation, arbetsförmedlare
National Category
Sociology
Identifiers
URN: urn:nbn:se:hh:diva-6119OAI: oai:DiVA.org:hh-6119DiVA: diva2:356805
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2010-10-20 Created: 2010-10-13 Last updated: 2010-10-20Bibliographically approved

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Clason, GunillaSamuelsson, Anneli
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf