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Business ethics in TQM: the qualities and spectrum zones of a case illustration
Halmstad University, School of Business and Engineering (SET), Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
Bowater School of Management and Marketing, Deakin University, Warrnambool, Victoria, Australia.
2005 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 17, no 1, p. 19-34Article in journal (Refereed) Published
Abstract [en]

The conceptual framework of business ethics in total quality management is described based on a case study in the Swedish retail industry. The study shows that business ethics is significantly important as in the long run, TQM will not succeed in business operations unless business ethics is considered in the core values to support the techniques and tools applied for TQM. TQM insists that business operations must be performed without delay, minimizing the damage and with the agreed quality. The business organizations must maintain proactive values in their business processes to ensure maximum customer satisfaction.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2005. Vol. 17, no 1, p. 19-34
Keywords [en]
Total quality management, Customer satisfaction, Industrial research, Marketing, Project management, Quality assurance, Quality control, Societies and institutions, Business ethics, Case studies
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-3520DOI: 10.1108/09544780510573039Scopus ID: 2-s2.0-13844266199OAI: oai:DiVA.org:hh-3520DiVA, id: diva2:289047
Available from: 2010-01-22 Created: 2009-12-01 Last updated: 2018-03-23Bibliographically approved

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Svensson, Göran

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  • nn-NB
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  • Other locale
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