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Corporate ethics in TQM: management versus employee expectations and perceptions
Halmstad University, School of Business and Engineering (SET), Centre for Innovation, Entrepreneurship and Learning Research (CIEL).
Bowater School of Management and Marketing, Deakin University, Warrnambool, Australia.
2005 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 17, no 2, p. 137-149Article in journal (Refereed) Published
Abstract [en]

The development of a conceptual framework of corporate ethics in total quality management (TQM) is presented by a case description. The case description illustrates the evolution of management versus employee expectations and perceptions of corporate ethics. Four parameters of corporate ethics are used to incorporate ethics into TQM, namely management versus employee expectations and perceptions. The case description shows that TQM may be running well and accomplishing the hard goals. It is a business approach that should penetrate all activities inside and outside that are related to the company, including the soft issues.

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2005. Vol. 17, no 2, p. 137-149
Keywords [en]
Total quality management, Competition, Costs, Professional aspects, Resource allocation, Societies and institutions, Sustainable development, Business ethics, Employee attitudes, Employee behaviour
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-3519DOI: 10.1108/09544780510583218Scopus ID: 2-s2.0-18844444838OAI: oai:DiVA.org:hh-3519DiVA, id: diva2:289044
Available from: 2010-01-22 Created: 2009-12-01 Last updated: 2018-03-23Bibliographically approved

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Svensson, Göran

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