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Effective Information Flow in the Internal Supply Chain: Results from a snowball method to map information flows
Halmstad University, School of Business, Engineering and Science, Mechanical Engineering and Industrial Design (MTEK).
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for Technology, Innovation and Marketing Management (CTIM2).ORCID iD: 0000-0002-8603-9269
2009 (English)In: Journal of Information & Knowledge Management, ISSN 0219-6492, E-ISSN 1793-6926, Vol. 8, no 4, p. 331-343Article in journal (Refereed) Published
Abstract [en]

Information sharing is an important factor for effectiveness within the internal supply chain. In this paper we use a methodology for mapping information flows in an internal supply chain, and case studies in two Swedish multinational organizations. Eight retrospective cases were used to map, describe and analyze the information flow that supports the physical material flow from the receipt of an order to point of delivery. Every involved person was interviewed on at least one occasion each. The interviews were conducted to map and describe the information and physical material flow. The aim was to identify factors that could improve and rationalise information flows and generate a better flow within the organization.

The study shows the importance of an integrated information system, but also clearly indicates the importance of a collaborative culture and an awareness of the human-technology interface. The study also shows that three factors of interface distortions are most frequent in the cases: (1) changes registered in the database trigger no action among the staff, (2) new knowledge to staff is stored only orally and not in the database, and (3) interface between the paper system and the database, and between the old and the new information storage culture.

Place, publisher, year, edition, pages
Singapore: World Scientific, 2009. Vol. 8, no 4, p. 331-343
Keywords [en]
Internal supply chain, Information flow, informationsflöde, informationslogistik
Keywords [sv]
informationsflöde, informationslogistik
National Category
Production Engineering, Human Work Science and Ergonomics Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-3041DOI: 10.1142/S0219649209002439Scopus ID: 2-s2.0-84892172841OAI: oai:DiVA.org:hh-3041DiVA, id: diva2:240363
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CILAvailable from: 2009-09-28 Created: 2009-09-28 Last updated: 2018-02-12Bibliographically approved

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Chibba, AronRundquist, Jonas

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Mechanical Engineering and Industrial Design (MTEK)Centre for Technology, Innovation and Marketing Management (CTIM2)
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Production Engineering, Human Work Science and ErgonomicsInformation Systems

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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