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Språkets betydelse för positiv informationsförmedling mellan inspektörer och brukare
Halmstad University, School of Business and Engineering (SET).
2008 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [sv]

This degree project focuses on the importance of being professional doing a job at the same time as being able to express one self in a professional way. The degree project also focuses on how the work as an environmental- and health inspector could be made easier by making the inspectors aware of their language and open to change. Finally the focus of this degree project lies on how positive contacts can be made with people despite them being informed of difficult or unwanted things.

In order to get an overview of the inspectors’ communication skills today the environmental- and health inspectors at the environment office in Laholm´s municipality were evaluated. The inspectors´ communications styles and languages were checked on the basis of the “nonviolent communication model” by Marshall Rosenberg.

The content and the result of this report were presented for the head of the environment office, the chairman of the committee and the participating inspectors in Laholm´s municipality. The presentation was done in order to elucidate the differences in the inspectors´ languages and to create a discussion on how to proceed with the work within communication.

The future vision is a popular inspector that masters NVC and uses their communication skills as a quality assurance for their work.

Place, publisher, year, edition, pages
Högskolan i Halmstad/Sektionen för Ekonomi och Teknik (SET) , 2008.
Keywords [sv]
Kommunikation, Inspektörer, Nonviolent communication, Giraffspråket
Identifiers
URN: urn:nbn:se:hh:diva-1572Local ID: 2082/1953OAI: oai:DiVA.org:hh-1572DiVA, id: diva2:238790
Uppsok
Technology
Available from: 2008-06-25 Created: 2008-06-25 Last updated: 2008-06-25

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf