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Arbetsförmedlarens arbetssituation i förändring - en studie av ett pilotprojekt om förbättrad service
Halmstad University, School of Social and Health Sciences (HOS).
Halmstad University, School of Social and Health Sciences (HOS).
2008 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [sv]

This study has been executed at the Public Employment Office, an institution that has been

subject for much debate during the last couple of years. The government has instructed the

Labour Market Board to change the Public Employment Office toward a more effective

organization. This study examines one of the Public Employment Offices that are included in a

pilot project that aims to improve and develop work methods with the objective to become a

more service minded organization. From this starting point we have investigated which effect this

organizational change has had on the employee within this organization and within the pilot

project. In addition we investigate whether attitudes of the unemployed has an effect on the

staff´s work situation. In connection to this we seek to produce proposals of how to improve the

work situation for the staff. The purpose of the study is thus to map out the staff´s experience of

the work situation within the pilot project. Our intention has been to comprehend the complex

reality of an agent at the Public Employment Office. To create a basis for our analysis and to be

able to answer the questions at issue, we apply theories regarding organizational change, learning

and health. The main results of this study indicate that learning has increased at the workplace.

The results also indicate that the new, more service minded work methods increase the demands

on the agents to be able to handle social relations with unemployed and with colleagues. Finally

we find that though agents have a high workload they find their work to be stimulating.

Place, publisher, year, edition, pages
Högskolan i Halmstad/Sektionen för Hälsa och Samhälle (HOS) , 2008.
Keywords [sv]
agent, work situation, organizational change, learning, health
Identifiers
URN: urn:nbn:se:hh:diva-1143Local ID: 2082/1522OAI: oai:DiVA.org:hh-1143DiVA, id: diva2:238361
Uppsok
Social and Behavioural Science, Law
Available from: 2008-02-25 Created: 2008-02-25 Last updated: 2008-02-25

Open Access in DiVA

fulltext(118 kB)392 downloads
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File name FULLTEXT01.pdfFile size 118 kBChecksum MD5
f21904b854d3bcaa48161fb632e246dd6816148be2229a953d93922c1b44cafc7893370df859d5b265c8a7233e1575efe9c80a0023bebb26c1295c143335f6aa929b2d4b6ed8aabbc4fd0136cfd2ff70
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf