Human-Centered Explainability Attributes In Ai-Powered Eco-Driving: Understanding Truck Drivers' Perspective
2023 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE credits
Student thesis
Abstract [en]
The growing presence of algorithm-generated recommendations in AI-powered services highlights the importance of responsible systems that explain outputs in a human-understandable form, especially in an automotive context. Implementing explainability in recommendations of AI-powered eco-driving is important in ensuring that drivers understand the underlying reasoning behind the recommendations. Previous literature on explainable AI (XAI) has been primarily technological-centered, and only a few studies involve the end-user perspective. There is a lack of knowledge of drivers' needs and requirements for explainability in an AI-powered eco-driving context. This study addresses the attributes that make a “satisfactory” explanation, i,e., a satisfactory interface between humans and AI. This study uses scenario-based interviews to understand the explainability attributes that influence truck drivers' intention to use eco-driving recommendations. The study used thematic analysis to categorize seven attributes into context-dependent (Format, Completeness, Accuracy, Timeliness, Communication) and generic (Reliability, Feedback loop) categories. The study contributes context-dependent attributes along three design dimensions: Presentational, Content-related, and Temporal aspects of explainability. The findings of this study present an empirical foundation into end-users' explainability needs and provide valuable insights for UX and system designers in eliciting end-user requirements.
Place, publisher, year, edition, pages
2023. , p. 25
Keywords [en]
Explainable AI, XAI, human-centered explainable AI, HCXAI, explainability, AI-powered systems, eco-driving, user needs
National Category
Information Systems, Social aspects Peace and Conflict Studies Other Social Sciences not elsewhere specified Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:hh:diva-51060OAI: oai:DiVA.org:hh-51060DiVA, id: diva2:1775921
External cooperation
Volvo Group Trucks Technology (VGTT)
Educational program
Master's Programme (120 credits) in Digital Service Innovation, 120 credits
Presentation
2023-06-01, R3147, Kristian IV:s väg 3, 301 18, Halmstad, 13:00 (English)
Supervisors
Examiners
2023-06-012023-06-272025-02-20Bibliographically approved