How can an organization with B2B experience enter a new market utilizing an B2C e-commerce strategy instead?: A case study of a fragrance company
2022 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE credits
Student thesis
Abstract [en]
Globalization and the rapid growth of online-transaction through e-commerce platforms is increasing at a fast pace, not to mention the acceleration during and after the pandemic of Covid-19. The purpose with this qualitative case study of a company operating in the fragrance industry is to give a better understanding of how a company successfully succeeded in internationalizing by utilizing a B2B e-commerce strategy, and how the same company can change strategy to utilize B2C e-commerce to enter a new market which in this case are Sweden. A key factor of the company's success turned out to be the building of the customer and supplier network, and the tight collaboration with already existing giants in the market to attract suppliers in the first place. This allowed the company to provide good customer service, and a variety of products. Further, to be able to enter the Swedish market promotional activities, a customer-centric website that provides in store-like experience, close relationships with their consumers, and cooperation with brand suppliers to build a strong strategic alliance has been shown as important factors in order to succeed in a B2C e-commerce internationalization process.
Place, publisher, year, edition, pages
2022. , p. 56
Keywords [en]
E-commerce, business-to-business (B2B), business-to-consumer (B2C), Fragrance, Entry mode strategy, Internationalization.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-47303OAI: oai:DiVA.org:hh-47303DiVA, id: diva2:1675032
Educational program
Master's Programme in Strategic Entrepreneurship for International Growth, 120 credits
Presentation
2022-05-27, S4102, Halmstad University, Halmstad, 11:00 (English)
Supervisors
Examiners
2022-07-012022-06-222022-07-01Bibliographically approved