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Sjuksköterskans möte med patienter med aggressivt beteende på akutmottagningar: En litteraturstudie
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The nurse´s meeting with patients with aggressive behaviour in emergency departments : A literature study (English)
Abstract [sv]

Bakgrund: Patienter med ett aggressivt beteende mot sjuksköterskor på akutmottagningen har ökat de senaste åren. Att känna sig hotad av aggressiva patienters verbala eller fysiska beteende kan påverka sjuksköterskans hälsa. Utifrån patienters bakgrund och behov behöver sjuksköterskan ta ställning till hur patienten ska bemötas för att minska risken för uppkomst eller eskalering av ett aggressivt beteende hos patienten. Syfte: Syftet var att beskriva sjuksköterskors erfarenheter av möten med aggressiva patienter på akutmottagningar. Metod: Studien genomfördes som en allmän litteraturstudie och resultatet togs fram genom en innehållsanalys av åtta vetenskapliga artiklar. Resultat: Resultatet presenteras i kategorierna sjuksköterskors erfarenheter av utlösande faktorer som ökar risken för aggressivitet, kommunikation mellan sjuksköterskor och patienter, sjuksköterskors upplevelser av möten med aggressiva patienter, brist på debriefing och utbildning samt utbrändhet och känslor. Resultatet belyser olika faktorer som gör att aggressivitet eskalerar på akutmottagning. Det uppmärksammas att behovet av debriefing och utbildning behövs för att hantera aggressiva situationer. Sjuksköterskor kan uppleva aggressivitet som hotande och kan därmed försämra deras hälsa. Konklusion: Resurser som fler sjuksköterskor, mer utbildning i hur man kommunicerar och interagerar med aggressiva patienter och fler tillfällen av debriefing behövs för att sjuksköterskor ska kunna omvandla en farlig situation till en trygg arbetsplats.

Abstract [en]

Background: Patients with aggressive behavior towards nurses at the emergency department have increased in recent years. Feeling threatened by the verbal or physical behaviour of aggressive patients can affect the nurse's health. Based on patients' background and needs, the nurse needs to decide how the patient should be treated in order to reduce the risk of the patient developing or escalating aggressive behaviour. Aim: The purpose was to describe the nurse´s experiences in meetings with aggressive patients in emergency rooms. Method: The study was conducted as a general literature study and the result was obtained through a content analysis of eight scientific articles. Results: The results are presented in the categories of nurse´s experiences of triggering factors that increase the risk of aggression, communication between nurses and patients, nurse´s experiences of meetings with aggressive patients, lack of debriefing and training and burnout and feelings of abandonment. The result highlights various factors that make aggressiveness escalate in the emergency department. The need for debriefing and training is needed to deal with aggressive situations. Nurses may experience aggressiveness as threatening and can thus impair their health. Conclusion: Resources like more nurses, more training in how to communicate and interact with aggressive patients and more opportunities for debriefing are needed for nurses to transform a dangerous situation into a safe workplace.

Place, publisher, year, edition, pages
2020. , p. 19
Keywords [en]
aggressive, emergency department, experience, nurse
Keywords [sv]
aggressivitet, akutmottagning, erfarenhet, sjuksköterska
National Category
Nursing
Identifiers
URN: urn:nbn:se:hh:diva-43218OAI: oai:DiVA.org:hh-43218DiVA, id: diva2:1473642
Subject / course
Nursing
Educational program
Nursing Programme, 180 credits
Supervisors
Examiners
Available from: 2020-09-10 Created: 2020-10-06 Last updated: 2020-10-08Bibliographically approved

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