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Facilitation activities for change response: a qualitative study on infection prevention and control professionals during a pandemic in Brazil
Halmstad University, School of Business, Innovation and Sustainability. FURB, Blumenau, Brazil.ORCID iD: 0000-0001-9033-3957
Halmstad University, School of Business, Innovation and Sustainability.ORCID iD: 0000-0002-0560-7392
Halmstad University, School of Business, Innovation and Sustainability.ORCID iD: 0000-0003-1390-1820
Halmstad University, School of Health and Welfare.ORCID iD: 0000-0003-4438-6673
2021 (English)In: Journal of Health Organization & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 35, no 7, p. 886-903Article in journal (Refereed) Published
Abstract [en]

Purpose: Facilitation activities support implementation of evidence-based interventions within healthcare organizations. Few studies have attempted to understand how facilitation activities are performed to promote the uptake of evidence-based interventions in hospitals from resource-poor countries during crises such as pandemics. This paper aims to explore facilitation activities by infection prevention and control (IPC) professionals in 16 hospitals from 9 states in Brazil during the COVID-19 pandemic.

Design/methodology/approach: Primary and secondary data were collected between March and December 2020. Semi-structured interviews were conducted with 21 IPC professionals in Brazilian hospitals during the COVID-19 pandemic. Public and internal documents were used for data triangulation. The data were analyzed through thematic analysis technique.

Findings: Building on the change response theory, this study explores the facilitation activities from the cognitive, behavioral and affective aspects. The facilitation activities are grouped in three overarching dimensions: (1) creating and sustaining legitimacy to continuous and rapid changes, (2) fostering capabilities for continuous changes and (3) accelerating individual commitment. Practical implications: During crises such as pandemics, facilitation activities by IPC professionals need to embrace all the cognitive, behavioral and affective aspects to stimulate positive attitudes of frontline workers toward continuous and urgent changes.

Originality/value: This study provides unique and timely empirical evidence on the facilitation activities that support the implementation of evidence-based interventions by IPC professionals during crises in hospitals in a resource-poor country.

© 2021, Luís Irgang, Magnus Holmén, Fábio Gama and Petra Svedberg

Place, publisher, year, edition, pages
Bingley: Emerald Group Publishing Limited, 2021. Vol. 35, no 7, p. 886-903
Keywords [en]
Facilitation activities, Change response, Implementation of changes, evidence-based interventions, COVID-19 pandemic, infection prevention and control professionals
National Category
Business Administration Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hh:diva-42964DOI: 10.1108/JHOM-12-2020-0506ISI: 000687715400001Scopus ID: 2-s2.0-85113739653OAI: oai:DiVA.org:hh-42964DiVA, id: diva2:1460159
Part of project
Business Models for Information-driven Healthcare Ecosystems – BINECO, Knowledge Foundation
Funder
Knowledge Foundation
Note

Earlier title: Continuous Implementation in Infection Prevention and Control Practices During Pandemics

Available from: 2020-08-21 Created: 2020-08-21 Last updated: 2023-12-05Bibliographically approved
In thesis
1. Continuous Finding Problems and Implementing Solutions in Health Care-Associated Infections: The Role of Infection Preventionists
Open this publication in new window or tab >>Continuous Finding Problems and Implementing Solutions in Health Care-Associated Infections: The Role of Infection Preventionists
2020 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

This licentiate thesis aims to understand how infection preventionists (IPs) continuously find problems and implement solutions related to health care-associated infections (HAIs) in hospital settings.

HAIs are infections acquired by patients during the process of care and are among the main causes of deaths worldwide. Recently, practices for HAIs prevention and control have challenged IPs due to pandemics (e.g. COVID-19), antimicrobial resistance, population aging and limited resources in health care facilities. Such challenges demand actions to find, solve problems and implement solutions. However, IPs often fail to address these problems. The reasons stem from their inability to timely identify valuable problems and implement new solutions. Although the literature on infection prevention and control is well developed, previous studies have largely investigated how IPs implement preconceived practices to solve given problems as a single event, rather than on how to continuously find problems and implement solutions. 

This licentiate thesis comprises two empirical papers. Paper I investigates how infection prevention and control teams find problems with HAIs, and is based on a multiple case study of three infection prevention and control teams from one Swedish and two Brazilian hospitals. Paper II investigates how IPs continuously implement changes in infection prevention and control practices during pandemics, and is based on a qualitative descriptive study. The data in both papers were collected from 44 semi-structured interviews with health care professionals enrolled as IPs in Brazilian and Swedish hospitals. The key theories and literatures covered include Problem-Finding and Problem-Solving Perspective and Implementation research.

This licentiate thesis contains three main contributions. First, it advances the Problem-Finding and Problem-Solving Perspective literature by providing empirical evidence on how to create valuable knowledge from ill-structured and complex problems. Second, this licentiate thesis suggests a distinction between HAI prevention and HAI control based on two modes of decision-making for finding valuable problems with HAIs. Third, the licentiate thesis describes and categorizes sets of practices that allow to continuously implement changes of infection prevention and control practices during pandemics. 

Place, publisher, year, edition, pages
Halmstad: Halmstad University Press, 2020. p. 168
Series
Halmstad University Dissertations ; 70
Keywords
Health Care-Associated Infections, Infection Prevention and Control, Infection Preventionists, Problem-Finding and Problem-Solving Perspective, Implementation of Changes
National Category
Business Administration Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:hh:diva-42965 (URN)978-91-88749-48-2 (ISBN)
Presentation
2020-09-15, S1080, Spetsvinkelgatan 11, Halmstad, 13:00 (English)
Opponent
Supervisors
Available from: 2020-09-01 Created: 2020-08-21 Last updated: 2020-09-01Bibliographically approved

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Irgang dos Santos, Luís FernandoHolmén, MagnusGama, FábioSvedberg, Petra

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