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RPA in service of bureaucracy – when bots are colleagues in everyday public administration
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab). (Digital tjänsteinnovation)ORCID iD: 0000-0001-9439-0764
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab). (MI-lab)ORCID iD: 0000-0002-8463-4486
2020 (English)In: Proceedings of SWEG 2020, 2020Conference paper, Published paper (Refereed)
Abstract [en]

The public sector in Sweden is in the midst of a technology shift that profoundly changes public administration. Working tasks previously not subject for digitalization are now being performed by RPA, AI or Self-Learning systems. RPA stands for Robotic Process Automation, which basically means that software robots imitate human worker’s ways of performing administrative work. Opportunities for improved working environment, improved administration, and increased quality of bureaucracy are drivers of these implementations. The project aim is to research the implications that follow RPA implementations. Through a case study in Halmstad municipality, where about 30 RPA-implementations are planned, we will follow implications for the digital working environment and how the interplay between human and digital workers develop. Moreover, the implications for human working tasks, the work content and the division of roles, organizing and management will be researched. The RPA implementations will also be evaluated from a value perspective, i.e. if the RPA implementations lead to the expected improvements. In the project a digital service with open access to support public sector AI and RPA implementations will be designed.

Place, publisher, year, edition, pages
2020.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hh:diva-42025OAI: oai:DiVA.org:hh-42025DiVA, id: diva2:1429281
Conference
The 17th Scandinavian Workshop on E-Government (SWEG-2020), Gothenburg, Sweden, January 29-30, 2020
Funder
AFA InsuranceAvailable from: 2020-05-09 Created: 2020-05-09 Last updated: 2020-05-11

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Åkesson, MariaThomsen, Michel

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf