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Anticipatory experience in everyday autonomous driving
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). User Experience Center, Volvo Cars, Gothenburg, Sweden.ORCID iD: 0000-0002-0391-7696
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).ORCID iD: 0000-0003-1870-683X
Faculty of Information Technology, Monash University, Melbourne, Australia.ORCID iD: 0000-0003-0073-8382
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). User Experience Center, Volvo Cars, Gothenburg, Sweden.
2020 (English)In: Personal and Ubiquitous Computing, ISSN 1617-4909, E-ISSN 1617-4917Article in journal (Refereed) Epub ahead of print
Abstract [en]

In this paper, we discuss how people’s user experience (UX) of autonomous driving (AD) cars can be understood as a shifting anticipatory experience, as people experience degrees of AD through evolving advanced driver assistance systems (ADAS) in their everyday context.We draw on our ethnographic studies of five families, who had access to AD research cars with evolving ADAS features in their everyday lives for a duration of 1ó years. Our analysis shows that people gradually adopt AD cars, through a process that involves anticipating if they can trust them, what the ADAS features will do and what the longer-term technological possibilities will be. It also showed that this anticipatory UX occurs within specific socio-technical and environmental circumstances, which could not be captured easily in experimental settings. The implication is that studying anticipation offers us new insights into how people adopt AD in their everyday commute driving.

Place, publisher, year, edition, pages
Guildford: Springer, 2020.
Keywords [en]
User experience, Anticipation, Autonomous driving car, Ethnography, Socio-technical, Advanced driver assistance system
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:hh:diva-42017DOI: 10.1007/s00779-020-01410-6OAI: oai:DiVA.org:hh-42017DiVA, id: diva2:1429015
Projects
Human Experiences and Expectations of Autonomous Driving (HEAD)
Funder
Vinnova, 2016-02515
Note

Other funding: Halmstad University.

Available from: 2020-05-07 Created: 2020-05-07 Last updated: 2020-05-11

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Lindgren, ThomasFors, VaikePink, SarahOsz, Katalin

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