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System representations formats and their influence on user experience evaluations
Design & Human Factors, Industrial and Materials Science, Chalmers University of Technology, Gothenburg, Sweden & Volvo Car Cooperation, Gothenburg, Sweden.ORCID iD: 0000-0001-9306-3649
Design & Human Factors, Industrial and Materials Science, Chalmers University of Technology, Gothenburg, Sweden.ORCID iD: 0000-0001-6336-3878
School of Arts and Communication, Malmö University, Malmö, Sweden.ORCID iD: 0000-0002-5130-9230
2018 (English)In: IADIS International Journal on Computer Science and Information System, ISSN 1646-3692, E-ISSN 1646-3692, Vol. 13, no 1, p. 96-109Article in journal (Refereed) Published
Abstract [en]

Knowledge is lacking on the choice and use of representations in a design process when seeking to investigate user experiences. Two types of representations (a storyboard and an interactive prototype) of the same system were used in a user experience evaluation involving 24 participants to investigate how different representation formats influence participants' responses to interactive systems. Data from a questionnaire and individual interviews were compared. Very few differences in questionnaire responses were found. However, the interactive prototype gave rise to more design proposals as well as more personal reflections on experiences although with a focus on interface design details. The storyboard elicited more responses on the core ideas of the concept, but less grounded in reflections on personal use. The differences are attributed to how each representation managed to convey interactivity and context, resulting in differences in experienced agency. It is therefore suggested that there is a need for further research, but with less focus on the type of system representation and more focus on how the content and affordances of system representations can be designed to elicit rich and personal reflections on user experience in early design phases. © 2018.

Place, publisher, year, edition, pages
Lisbon: IADIS Press, 2018. Vol. 13, no 1, p. 96-109
Keywords [en]
Prototyping, User Experience, Storyboard, Infotainment, Representations, User Study
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:hh:diva-41144ISI: 000448610600008OAI: oai:DiVA.org:hh-41144DiVA, id: diva2:1375769
Conference
11th International Conference on Interfaces and Human Computer Interaction, Lisbon, Portugal, July 21-23, 2017
Note

Funder: FFI (Strategic Vehicle Research and Innovation)

Available from: 2019-12-06 Created: 2019-12-06 Last updated: 2019-12-18Bibliographically approved

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Gkouskos, Dimitrios

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Pettersson, Ingrid M.Karlsson, I. C. MariAnneGkouskos, Dimitrios
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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