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Understanding Trust in Automated Vehicles
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). Volvo Car Corporation, Gothenburg, Sweden.
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).ORCID iD: 0000-0003-1870-683X
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). Monash University, Melbourne, Australia.ORCID iD: 0000-0003-0073-8382
2019 (English)In: OZCHI'19: Proceedings of the 31st Australian Conference on Human-Computer-Interaction, New York, NY: Association for Computing Machinery (ACM), 2019, p. 352-358Conference paper, Published paper (Refereed)
Abstract [en]

Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of HumanComputer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research. © 2019 Association for Computing Machinery.

Place, publisher, year, edition, pages
New York, NY: Association for Computing Machinery (ACM), 2019. p. 352-358
Keywords [en]
trust, automation, autonomous vehicles, user experience, design ethnography
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:hh:diva-40822DOI: 10.1145/3369457.3369493ISBN: 978-1-4503-7696-9 (electronic)OAI: oai:DiVA.org:hh-40822DiVA, id: diva2:1367260
Conference
31st Australian Conference on Human-Computer-Interaction (OZCHI'19), Fremantle, WA, Australia, December 2–5, 2019
Projects
Trust in Intelligent Cars
Funder
Vinnova, 2017-03058Available from: 2019-11-01 Created: 2019-11-01 Last updated: 2020-05-12Bibliographically approved

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Raats, KasparFors, VaikePink, Sarah

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Citation style
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