Continuing professional development practices in today's fast moving work place increasingly involves the use of modern technologies as part of the continuing quest to enhance a flexible and responsive learning experience. Centrally positioned organisational training and development initiatives often leave ‘gaps’ in personal knowledge management by individuals who are often part of diverse user groups from different backgrounds. Consideration of existing methodologies in e-learning based on a UK public sector benchmarking process provided a useful starting point for this knowledge management using technology analysis. A case study from a training and development setting highlights the application of the resulting impact model to a real-world situation reflecting experiences and expectations of facilitator and trainee groups. Outcomes of the impact analysis advised the positioning and direction for subsequent developments to maximise personal and organisational efficiency and effectiveness.