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Exploring service blueprints in a university setting: Investigating students' perceptions of visual artefacts and processes in two institutions
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS).
Beijing Information Science and Technology University, Beijing, P.R. China.
2018 (English)In: 2018 17th International Conference on Information Technology Based Higher Education and Training, ITHET 2018, Istanbul: IEEE, 2018, article id 8424800Conference paper, Published paper (Refereed)
Abstract [en]

The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes. © 2018 IEEE.

Place, publisher, year, edition, pages
Istanbul: IEEE, 2018. article id 8424800
Keywords [en]
China, international cooperation, quality, service blueprint, Students, Sweden, Blueprints, Education computing, Image quality, Application process, Exploring service, Student surveys, University settings
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hh:diva-38743DOI: 10.1109/ITHET.2018.8424800Scopus ID: 2-s2.0-85052194475ISBN: 9781538646236 (electronic)ISBN: 978-1-5386-4622-9 (electronic)ISBN: 978-1-5386-4624-3 (print)OAI: oai:DiVA.org:hh-38743DiVA, id: diva2:1277546
Conference
17th International Conference on Information Technology Based Higher Education and Training, ITHET 2018, Olhao, Portugal, 26-28 April, 2018
Note

Funding: Grant 2017JGYB35 Teaching reform of Beijing Information Science and Technology University

Available from: 2019-01-10 Created: 2019-01-10 Last updated: 2019-01-10Bibliographically approved

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Svane, Torben Ernst

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf