Exploring service blueprints in a university setting: Investigating students' perceptions of visual artefacts and processes in two institutions
2018 (English)In: 2018 17th International Conference on Information Technology Based Higher Education and Training, ITHET 2018, Istanbul: IEEE, 2018, article id 8424800Conference paper, Published paper (Refereed)
Abstract [en]
The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes. © 2018 IEEE.
Place, publisher, year, edition, pages
Istanbul: IEEE, 2018. article id 8424800
Keywords [en]
China, international cooperation, quality, service blueprint, Students, Sweden, Blueprints, Education computing, Image quality, Application process, Exploring service, Student surveys, University settings
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hh:diva-38743DOI: 10.1109/ITHET.2018.8424800Scopus ID: 2-s2.0-85052194475ISBN: 9781538646236 (electronic)ISBN: 978-1-5386-4622-9 (electronic)ISBN: 978-1-5386-4624-3 (print)OAI: oai:DiVA.org:hh-38743DiVA, id: diva2:1277546
Conference
17th International Conference on Information Technology Based Higher Education and Training, ITHET 2018, Olhao, Portugal, 26-28 April, 2018
Note
Funding: Grant 2017JGYB35 Teaching reform of Beijing Information Science and Technology University
2019-01-102019-01-102019-01-10Bibliographically approved