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Value Creation in Digital Service Platforms
Jönköping University, Jönköping, Sweden.
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS). IT University of Copenhagen Copenhagen, Denmark.
2017 (English)In: The 28th Australasian Conference on Information Systems: ACIS2017, Hobart, Australia, 2017, article id 95Conference paper, Published paper (Refereed)
Abstract [en]

Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

Place, publisher, year, edition, pages
Hobart, Australia, 2017. article id 95
Keywords [en]
Digital Service Platforms (DSPs), Uber, Resource Exchange, Sharing Economy, Value Creation
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-35736OAI: oai:DiVA.org:hh-35736DiVA, id: diva2:1162600
Conference
Australasian Conference on Information Systems, Hobart, Tasmania, Australia, 4-6 December, 2017
Available from: 2017-12-04 Created: 2017-12-04 Last updated: 2018-01-13Bibliographically approved

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Ghazawneh, Ahmad

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf