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A study based on Kano model to improve satisfaction of students at university libraries in Sweden
2017 (English)Student paper other, 5 credits / 7,5 HE creditsStudent thesis
Abstract [en]

This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.

Place, publisher, year, edition, pages
2017. , 14 p.
Keyword [en]
Kano Model, LibQUAL+TM, University libraries, satisfaction
National Category
Economics
Identifiers
URN: urn:nbn:se:hh:diva-33534OAI: oai:DiVA.org:hh-33534DiVA: diva2:1081143
Subject / course
Scientific method
Available from: 2017-03-14 Created: 2017-03-13 Last updated: 2017-03-14Bibliographically approved

Open Access in DiVA

fulltext(1037 kB)327 downloads
File information
File name FULLTEXT01.pdfFile size 1037 kBChecksum SHA-512
c6c1293e7c2718087db68b0cf21bc4fdcf1fac6110bb5ea07813c6a69d23750940ef08f719b8c75f111fee9f2f7f9115b431c424f19e1957a3a37711b3b5c178
Type fulltextMimetype application/pdf

Economics

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf