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Supporting Knowledgeability In Digital Service Innovation
Halmstad University, School of Information Technology.ORCID iD: 0000-0003-4759-8356
2024 (English)In: 17Th International Conference Of Education, Research And Innovation: Conference Proceedings / [ed] Luis Gómez Chova; Chelo González Martínez; Joanna Lees, Seville: IATED Academy , 2024, p. 2591-2600Conference paper, Published paper (Refereed)
Abstract [en]

This article is grounded in empirical findings from a collaborative research project on Smart Mobility and the Sharing Economy (SMaSE) and is driven by an interest in digital service innovation. One of the primary objectives of the project was to design a digital service that supports smart mobility, based on the principles of the sharing economy. The digital service was subsequently tested in a real-world setting over a period of three weeks. Following the project's conclusion, two actors involved in the project successfully commercialized the digital service. Digital service innovation (DSI) can be conceptualized as a reconfiguration of service systems through digital services. The digital service developed and tested within SMaSE serves as a concrete example of DSI. In the context of DSI, a diverse group of actors participates in a collaborative process. Scholars have argued that the dynamics of learning and knowledge sharing between heterogeneous actors involved in DSI have not been sufficiently explored. Additionally, existing literature provides limited attention to learning and knowledge exchange between these diverse actors, particularly from a practice-oriented perspective, such as the concept of "landscapes of practice" (LoP). The research question guiding this study is: What are the key elements and activities in workshops that foster knowledgeability in digital service innovation? The aim of this paper is to develop an understanding of the role workshops play in enhancing knowledgeability within the context of DSI. This article contributes by proposing a conceptual framework for the planning, execution, and evaluation of workshops that support knowledgeability in DSI. Specifically, the article introduces the "learnsperience" workshop framework, which consists of three key dimensions: structure, tentative design principles, and theoretical concepts. The research approach employed is engaged scholarship, which incorporates both participatory and observational activities.

Place, publisher, year, edition, pages
Seville: IATED Academy , 2024. p. 2591-2600
Series
ICERI2024 Proceedings, ISSN 2340-1095
Keywords [en]
Knowledgeability, learnsperience workshop, digital service innovation, landscapes of practice, heterogenous actors, Engaged scholarship
National Category
Information Systems, Social aspects
Research subject
Smart Cities and Communities, LEADS
Identifiers
URN: urn:nbn:se:hh:diva-54817DOI: 10.21125/iceri.2024.0689ISBN: 978-84-09-63010-3 (print)OAI: oai:DiVA.org:hh-54817DiVA, id: diva2:1909864
Conference
ICERI2024, 17th annual International Conference of Education, Research and Innovation, Seville, Spain. 11-13 November, 2024
Available from: 2024-11-01 Created: 2024-11-01 Last updated: 2024-12-17Bibliographically approved

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Johansson, Lars-Olof

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CiteExportLink to record
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Citation style
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