The design space of Future Mobility Services is a wicked problem. Wicked problems are characterized by a high degree of uncertainty and many competing perspectives and interests that must be aligned in order to solve. Therefore, the design of future mobility services tends to require collaborations between private partners, the public sector, and citizens to come to fruition, often with competing goals and value systems. Recent years have shown a growing interest in using Living Lab methodology to address these types of wicked problems, and even though progress has been made, there still remains challenges concerning how to engage citizens in co-creation and alignment of stakeholders. This paper investigates how future workshops can be used to generate a framework rooted in the context of citizens, and how this framework can be used as a point of departure fo co-creation in multi-stakeholder settings in order to address wicked problems. The future workshops were organized in Sweden, in two communities which are seldomly emphasized in mobility service research; the first a peri-urban area on the outskirts of a large city and the second an urban area within a city with a heterogeneous set of citizens in terms of cultural background and income status. The framework was derived from an analysis highlighting Resilience, Opportunity and Community, as important themes to bring into the discussions when co-creating future mobility services. The framework, in turn, can then help in creating a bridge between citizens and align other stakeholders, when grounding work in a situated context. © 2022 The Author(s)

The design space of future mobility services is considered a wicked problem, as many stakeholders from the public and private sectors need to collaborate to create sustainable future services. Recent years have shown a growing interest in utilizing urban living labs (ULL) and similar quadruple helix approaches toward addressing wicked design challenges. However, when engaging in co-creation through living labs, many actors also see potential in adapting methodology and new ways-of-doing, to appropriate it and improve readiness for tackling other wicked challenges. The article draws upon a ULL initiative in the mobility service context to explore the main challenges for ULL partners to retain the ways-of-doing that develops in co-creation activities. Through our study, we identified that cocreation needs to be grounded in the known, to facilitate search and co-appropriation of the unknown as key for retaining ways-of-doing in ULL initiatives.

Urban Living Labs (ULL) is increasingly applied to tackle wicked design challenges in smart cities and smart mobility contexts. A persisting challenge for ULLs in urban contexts is creating engagement and scale research insights and design findings. Drawing on a case study concerned with the co-design of future mobility services where private and public sectors collaborated to explore future mobility in two different user communities, we explore co-design and scaling dynamics on the micro-level from a participatory infrastructure perspective. Based on the findings, we introduce the concepts of patching and cogitation. Cogitation is defined as a reflective state, which revolves around the act of embracing co-design methods and logic to address a design challenge. Patching is described as an activity that aids in scaling findings and insights from ULLs to support cogitation within the ULL, and the sustaining of findings into other contexts. We argue that the concepts of patching and cogitation can help researchers and practitioners understand the micro-dynamics of engaged co-design and scaling dynamics and provide support when planning, managing, and analysing participatory infrastructures such as ULLs. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.